DG11--Sources Sought - Townhall Live Event
ID: 36C25025Q0071Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF250-NETWORK CONTRACT OFFICE 10 (36C250)DAYTON, OH, 45428, USA

NAICS

Other Management Consulting Services (541618)

PSC

IT and Telecom - Network: Satellite Communications and Telecom Access Services (DG11)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)

Original Source

https://sam.gov/opp/93d7d6dfacf94b9788a1d9afbe8faa26/view
Timeline
    Description

    The Department of Veterans Affairs is seeking qualified contractors to provide Veteran Townhall Communications in support of Tele-Town Hall meetings for the VA Northeast Ohio Healthcare Systems from November 30, 2024, to November 29, 2025. The procurement involves logistical coordination for up to eighteen Tele-Town Hall events, engaging up to 15,000 Veterans, and includes services such as pre-event reminder calls, main event support with live connections and polling, and post-event reporting. This initiative is crucial for facilitating effective communication with Veterans while ensuring compliance with stringent data privacy and security regulations. Interested parties must respond to the Sources Sought notice by 2:00 PM (Eastern) on October 28, 2024, and can direct inquiries to Contract Specialist April Fawley at april.fawley@va.gov or (734) 222-4360.

    Point(s) of Contact
    April FawleyContract Specialist
    (734) 222-4360
    april.fawley@va.gov
    Files
    Title
    Posted
    36C25025Q0071.docx
    The Department of Veterans Affairs is seeking sources capable of delivering Veteran Townhall Communications to support Tele-Town Hall meetings for the VA Northeast Ohio Healthcare Systems from November 30, 2024, to November 29, 2025. This Sources Sought Notice outlines requirements for communications services during these events that engage up to 15,000 Veterans. Key contract features include pre-event reminder calls, main event support with live connections and polling, and post-event reporting. The contract’s scope includes logistical coordination for eighteen Tele-Town Hall events, employing minimum staffing of two call screeners and utilizing proprietary phone data provided by the VA. The document emphasizes compliance with VA regulations regarding information security, outlining specific performance metrics and security provisions that contractors must adhere to, including data handling and incident reporting protocols. Additionally, the contractor must complete mandatory training and follow strict rules governing VA information access. Furthermore, risks associated with security breaches and the consequences for non-compliance are clearly defined. This effort aims to facilitate effective communication with Veterans while ensuring their data privacy and security throughout the engagement process.
    Lifecycle
    Title
    Type
    DG11--Sources Sought - Townhall Live Event
    Currently viewing
    Sources Sought
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