Resident Engineer/Subject Matter Experts (RE/SMEs) in support of Defense Information Systems Agency (DISA) Voice Services Support of Unified Capabilities (UC).
ID: 622673623Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEFENSE INFORMATION SYSTEMS AGENCY (DISA)DEFENSE INFORMATION SYSTEMS AGENCYFORT MEADE, MD, 20755-0549, USA

NAICS

Other Computer Related Services (541519)

PSC

SUPPORT- PROFESSIONAL: ENGINEERING/TECHNICAL (R425)

Set Aside

No Set aside used (NONE)

Original Source

https://sam.gov/workspace/contract/opp/60acf339850d4bfa856e6280f30ff2e1/view
Timeline
    Description

    The Department of Defense, through the Defense Information Systems Agency (DISA), is seeking qualified small businesses to provide Resident Engineer/Subject Matter Experts (RE/SMEs) in support of its Voice Services and Unified Capabilities initiatives, specifically focusing on Ribbon products. The procurement aims to secure on-site technical support for network analysis, troubleshooting, optimization, and training related to the Ribbon Soft Switch and associated network components, which are critical for the Department's transition to an Everything over IP (EoIP) standard. The anticipated contract includes a one-year base period with four one-year option periods, requiring two full-time RE/SMEs to be stationed at Scott Air Force Base, Illinois, with potential travel to Fort Meade, Maryland. Interested parties must have a Secret Facility Clearance, be authorized Ribbon resellers, and submit their responses by December 22, 2025, to the primary contact, Stephanie Chapman, at stephanie.h.chapman2.civ@mail.mil.

    Point(s) of Contact
    Stephanie Chapman
    stephanie.h.chapman2.civ@mail.mil
    Michelle L. Rand
    michelle.l.rand.civ@mail.mil
    Files
    Title
    Posted
    SOW FINAL DRAFT.docx
    This Statement of Work (SOW) outlines the requirement for Resident Engineer/Subject Matter Experts (RE/SMEs) to support the Defense Information Systems Agency (DISA) Voice Services in maintaining Unified Capabilities (UC), Ribbon Soft Switch, and associated network components. The DoD is transitioning to an Everything over IP (EoIP) standard, requiring specialized expertise to manage the complex transformation of its global information grid. The contractor will provide two full-time RE/SMEs at Scott Air Force Base, Illinois, with potential travel to Fort Meade, Maryland, to offer on-site technical support including network analysis, troubleshooting, optimization, and training related to Ribbon products. Key tasks include task management, sustainment, operations, administration, maintenance, provisioning (OAM&P), troubleshooting, and informal training/mentoring. The SOW specifies performance standards, a period of performance from July 2026 to July 2031, stringent security requirements up to the Secret level, and directives for Government Furnished Property (GFP) and Supply Chain Risk Management (SCRM).
    SSN_Nov19 OSBP FINAL.docx
    DISA is issuing a Sources Sought Notice (622673623) to identify small businesses capable of providing Resident Engineer/Subject Matter Experts (RE/SMEs) for their Voice Services Support of Unified Capabilities (UC), specifically for the Ribbon Soft Switch (SS) and associated network components. This new requirement, with a one-year base period and four one-year options, seeks on-site engineering support at DISA Global Operations Center, Scott AFB, IL. The contractor will provide technical expertise in network analysis, management, troubleshooting, optimization, training, and maintenance of Ribbon hardware and software. Key capabilities include supporting customer migrations to the new Softswitch Backbone (SSBB), offering Tier 2/Tier 3 troubleshooting, ensuring security compliance (IAVA updates), monitoring network health for optimization, and providing on-the-job training to government teams. Respondents must have a Secret Facility Clearance and be authorized Ribbon resellers. The NAICS code is 541519 with a 150-employee size standard. Responses, due by December 5, 2025, 1:00 PM EST, should detail capabilities, business information, socio-economic status, CAGE Code, and prime contract vehicles.
    SSN_Nov19 SAM FINAL.pdf
    DISA is seeking sources for Resident Engineer/Subject Matter Experts (RE/SMEs) to support its Voice Services and Unified Capabilities, specifically the Ribbon Soft Switch (SS) and associated network components. This Sources Sought Notice aims to identify small businesses capable of providing on-site technical support for network analysis, troubleshooting, optimization, and training related to Ribbon products. The anticipated contract includes a one-year base period and four one-year option periods, with performance at DISA Global Operations Center, Scott AFB, IL. Key requirements include expert-level engineering for sustainment, optimization, customer migration, Tier 2/3 troubleshooting, security patch validation, performance monitoring, and knowledge transfer to the government team. Respondents must have a Secret Facility Clearance and be authorized Ribbon resellers. The NAICS code is 541519 with a 150-employee size standard. Responses are due by December 22, 2025.
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