Information System Operation Services Support
ID: W91151-25-R-0014Type: Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE ARMYW6QM MICC-FDO FT CAVAZOSFORT CAVAZOS, TX, 76544-0000, USA

NAICS

Computer Facilities Management Services (541513)

PSC

IT AND TELECOM - DATA CENTER SUPPORT SERVICES (LABOR) (DC01)

Original Source

https://sam.gov/opp/2e4ecc1cb3af49abb3f5730294d11e43/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Army, is seeking qualified small businesses to provide Information System Operation Services Support (ISOSS) at White Sands Missile Range (WSMR) in New Mexico. The procurement aims to secure IT management support services that ensure the maintenance of the Army's information systems infrastructure, emphasizing cybersecurity compliance, reliable IT infrastructure, and robust Help Desk support. This contract, which spans five years, is critical for enhancing mission capabilities through skilled IT management and support, with a focus on aligning services with operational goals. Interested parties must submit their responses by April 7, 2025, at 4:00 PM CST, to the primary contact, Stephany Mitchell, at stephany.n.mitchell.civ@army.mil, or the secondary contact, Lexie Morin, at lexie.a.morin.civ@army.mil.

    Point(s) of Contact
    Stephany Mitchell
    stephany.n.mitchell.civ@army.mil
    Lexie Morin
    lexie.a.morin.civ@army.mil
    Files
    Title
    Posted
    Draft ISOSS_PWS Follow-On 2025 V5.pdf
    The Performance Work Statement (PWS) outlines a non-personal service contract for Information Systems Operations Service Support (ISOSS) at White Sands Missile Range (WSMR) in New Mexico. The contractor is responsible for delivering IT management support services essential for maintaining the Army's information systems infrastructure. Key objectives include providing secure, reliable, and efficient IT infrastructure, maintaining cybersecurity compliance, and offering robust Help Desk support. The PWS emphasizes the necessity for contractor personnel to hold appropriate certifications in cybersecurity and IT management, as well as the need for compliance with various Army Regulations. The contract spans five years and involves a comprehensive Quality Control Plan to ensure service quality, with strict adherence to security protocols for personnel access, training, and equipment handling. Performance requirements include availability for after-hours support, adherence to road access constraints during military operations, and compliance with multiple IT management standards. The contractor's deliverables include monthly progress reports, summarizing performance metrics, staffing updates, and incident resolutions. The document emphasizes the alignment of IT services with the operational goals of WSMR, showcasing the mission-focused nature of the contracted services. Overall, this contract aims to enhance mission capabilities through skilled IT management and support.
    Lifecycle
    Title
    Type
    Information System Operation Services Support
    Currently viewing
    Solicitation
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