Comprehensive Information, Medical & Security Assistance Support Services for International Travelers
ID: 12318726R0002Type: Combined Synopsis/Solicitation
Overview

Buyer

AGRICULTURE, DEPARTMENT OFFOREST SERVICEUSDA FOREST SERVICEWASHINGTON, DC, 20250, USA

NAICS

Emergency and Other Relief Services (624230)

PSC

MEDICAL- OTHER (Q999)

Original Source

https://sam.gov/workspace/contract/opp/0dd5a60c65394f44af2edba6783105ea/view
Timeline
    Description

    The United States Department of Agriculture (USDA) Forest Service is seeking proposals for an Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide comprehensive information, medical, and security assistance support services for international travelers and assignees. The contract will span five years, consisting of a base year and four option years, and aims to support approximately 900 international trips annually for USDA employees, volunteers, and interagency partners, ensuring their health and safety during international assignments. Key services required include 24/7 information support, medical and security evacuations, automated enrollment compatible with government travel systems, and a robust case management system. Proposals are due by December 1, 2025, at 10:00 AM EST, with a minimum ordering limit of $1,000 and a maximum contract value of $1,400,000. Interested parties can contact Darlene Chase at darlene.chase@usda.gov or Cassandra Carey at cassandra.carey@usda.gov for further information.

    Point(s) of Contact
    Darlene Chase
    darlene.chase@usda.gov
    Cassandra Carey
    (202) 617-8490
    cassandra.carey@usda.gov
    Files
    Title
    Posted
    12318726R0002 Comprehensive Information Medical and Security Assistance Suport Services for International Travelers DUE DATE 12012025.pdf
    The USDA Forest Service has issued a Request for Proposals (RFP) for comprehensive information, medical, and security assistance support services for international travelers and assignees. This Indefinite Delivery Indefinite Quantity (IDIQ) contract will have a five-year period of performance, including a base year and four option years, with a minimum order of $1,000 and a maximum of $1,400,000. The services required include emergency contact cards, 24/7 information services via various media, medical support and evacuation, and security services and evacuations. The contractor must have systems compatible with the Government’s travel systems (ETS2 and SalesForce) for automated enrollment. Key personnel must have at least five years of experience in international medical and evacuation services with federal government travelers. The RFP also outlines options for automatic communication with travelers during incidents and medical evacuation services within the United States. Proposals are due by December 1, 2025, and must include separate technical and business proposals.
    12318726R0002 Comprehensive Information Medical and Security Assistance Suport Services for International Travelers HEADING UPDATED.pdf
    The USDA Forest Service (FS) has issued an Indefinite Delivery Indefinite Quantity (IDIQ) Request for Proposals (RFP) (Solicitation Number 12318726R0002) for comprehensive information, medical, and security assistance support services for its international travelers and assignees. The contract will have a base year and four option years, with a minimum ordering limit of $1,000 and a maximum of $1,400,000.00. The services aim to supplement existing support from the U.S. Department of State and other government agencies, ensuring the health and safety of approximately 900 international travelers and up to 5 long-term assignees annually. Key requirements include automatic enrollment, 24/7 information services (website, mobile app, alerts), medical support (provider identification, evacuations, repatriation, translation), and security services (crisis management, evacuations, after-action reports). The contractor must integrate with the Government's travel system (ETS2) and SalesForce for automated traveler enrollment. The period of performance is from December 15, 2025, to December 14, 2030. The RFP also includes options for automated communication with travelers during incidents and medical evacuation services within the United States. Proposals are due by November 24, 2025, at 1400 ET.
    12318726R0002 Comprehensive Information Medical and Security Assistance Suport Services for International Travelers TIME CHANGE.pdf
    The USDA Forest Service (USFS) has issued a Request for Proposals (RFP) (Solicitation Number 12318726R0002) for an Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide comprehensive information, medical, and security assistance support services for international travelers and assignees. The contract will have a five-year period of performance from December 15, 2025, to December 14, 2030, consisting of a base year and four one-year option periods. The minimum ordering limit is $1,000, and the maximum is $1,400,000. These services include 24/7 information, medical evacuation, security evacuation, and support for approximately 900 international trips annually, covering USFS employees, volunteers, and interagency partners. Key requirements include automated enrollment, a 24/7 command center, access to reliable healthcare providers, and a case management system. The RFP also outlines optional services for automated incident communication and domestic medical evacuation. Proposals are due by December 1, 2025, at 10:00 AM EST.
    12318726R0002 Comprehensive Information Medical and Security Assistance Suport Services for International Travelers.pdf
    This Request for Proposals (RFP) from the USDA Forest Service seeks a prime contractor for an Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide comprehensive information, medical, and security assistance support services for international travelers and assignees. The five-year contract, including a base year and four option years, has an ordering minimum of $1,000 and a maximum of $1,400,000. Services include 24/7 information, medical evacuation, security evacuation, and automated enrollment compatible with government travel systems. Key personnel requirements include a program manager with at least five years of relevant experience. Proposals are due by November 24, 2025, and will be evaluated based on technical and business proposals.
    Initial Task Order Emergency and Evacuation Services.pdf
    The U.S. Forest Service, International Programs (USFS/IP) seeks to acquire Emergency and Evacuation Services for one year. This requirement stems from a review of Department of State and USDA TDY policies, recent incidents, and the need to supplement existing services for international travelers. The USFS/IP sends Temporary Duty (TDY) travelers and assignees globally and requires comprehensive information, medical, and security assistance. Key requirements include automatic enrollment, a TravelTracker and mobile app, and an alert and verification system. The estimated cost for contingency fees is $250,000. Ashlee Jackson is the program manager. This initiative aims to provide robust on-the-ground support for USFS personnel and affiliates on international assignments.
    Proposal Evaluation Criteria Comprehensive Information Medical and Security Assistance Support Services for International Travelers and Assignees ATTACHMENT A.pdf
    The US Department of Agriculture (USDA) outlines its proposal evaluation criteria for federal government RFPs, prioritizing non-cost factors as significantly more important than cost. Proposals are assessed using adjectival ratings (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory) and Go/No Go ratings for specific subfactors. Key evaluation areas include mandatory technical factors such as medical support, security, and information services, which require robust international capabilities, 24/7 access to support, and advanced communication systems. Management factors encompass mandatory enrollment procedures for emergency contact cards and coverage integration with government travel systems, as well as past performance and key personnel requirements. This framework ensures that offerors provide comprehensive and reliable services, with a strong emphasis on technical proficiency and management capabilities, to achieve the best value for the government.
    QUESTIONS and Answers for Comprehensive Information Medical and Security Assistance Support Services for International ATTACHMENT B.pdf
    This document, Attachment B of Solicitation 12318726R0002, outlines Questions & Answers for Comprehensive Information, Medical & Security Assistance Support Services for International Travelers for the Forest Service. Key details include providing services for approximately 500 international travelers making 900 annual trips, with a projected decrease in future years. The contract has a minimum value of $1,000 and a maximum of $2,000,000, defined as a lump sum for one year of services. The Forest Service requires a contractor-proposed case management documentation system and mandates access to owned or contracted medical clinics and air ambulances. They utilize SAP Concur/Concurgov (ETS2) and Salesforce for travel booking, requiring real-time data integration via API. International SOS is the current provider. There are no employees in sanctioned locations, and approximately 5 or fewer medical cases and no significant security cases annually. The Forest Service requires SSO and monitors all international travelers at a given moment, with 5 administrators needing access to the travel tracking platform.
    Lifecycle
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    Comprehensive Information, Medical & Security Assistance Support Services for International Travelers
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    Combined Synopsis/Solicitation
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