Warrior Care Global Support Draft RFP
ID: H9240025R0001Type: Presolicitation
Overview

Buyer

DEPT OF DEFENSEUS SPECIAL OPERATIONS COMMAND (USSOCOM)HQ USSOCOMTAMPA, FL, 33621-5323, USA

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)
Timeline
    Description

    The U.S. Special Operations Command (USSOCOM) is seeking proposals for the Warrior Care Global Support (WCGS) program, aimed at providing non-clinical case management and advocacy services for wounded, ill, or injured Special Operations Forces personnel. The procurement focuses on delivering comprehensive support in areas such as Recovery Care Coordination, Military Adaptive Sports, Career Transition, and Benevolence for service members and their families. This initiative is critical for enhancing the recovery and reintegration of affected service members, ensuring they receive the necessary resources and support throughout their transition. Interested contractors must submit their proposals electronically, adhering to specified formats and deadlines, with evaluations based on technical proposals, past performance, and pricing. For further inquiries, potential bidders can contact Allyson Schopper at allyson.n.schopper.civ@socom.mil or Sherri Ashby at sherri.ashby@socom.mil.

    Point(s) of Contact
    Files
    Title
    Posted
    This electronic solicitation invites proposals for Warrior Care Global Support (WCGS) services for the U.S. Special Operations Command. The objective is to secure a single contractor to provide comprehensive personnel support related to Recovery Care Operations, Military Adaptive Sports, Benevolence, and Career Transition for military personnel. Key details include specific proposal formats, submission processes, and deadlines, with proposals divided into five volumes covering technical proposals, past performance, oral presentations, pricing, and compliance. Offerors must submit their proposals electronically and adhere strictly to volume/page limits. Essential proposal components include descriptions of management structures, transition plans, staffing, and safeguarding approaches. Past performance evaluations will focus on recent contracts demonstrating relevant experience. Phase 2 will require oral presentations and detailed price proposals from selected offerors. Funds are not currently available; therefore, the award is contingent on future budget clearance. The overall timeline outlines critical dates from proposal submissions to the anticipated award announcement, ensuring thorough compliance with federal requirements throughout the selection process.
    The government file details the evaluation process for the Warrior Care Global Support (WCGS) services contract, emphasizing a competitive, best-value analysis under specific regulations. Key evaluation factors for Offerors include Technical Proposal, Past Performance, Oral Presentation, and Price, with particular focus on Technical execution and past performance. Proposals must comply with legal and solicitation requirements, with significant strengths or weaknesses impacting ratings. The evaluation is structured into phases, beginning with technical management, where elements like management approach, transition management, staffing, retention, and safeguarding are assessed. Past performance is evaluated through recent and relevant records against the WCGS requirements. The final evaluations encompass oral presentations reflecting an understanding of the WCGS mission, alongside comprehensive price assessments to ensure reasonableness and competitiveness. The source selection will prioritize high-rated proposals, potentially awarding to those with higher costs if justified. Additionally, the submission of key personnel resumes will occur post-award determination, thereby encouraging realistic approaches to ensuring mission continuity and quality service. This document serves as a foundational guideline for potential Offerors engaging in the contract bidding process, ensuring clarity of expectations and evaluation standards.
    The United States Special Operations Command (USSOCOM) is seeking contractor services under the Warrior Care Global Support (WCGS) program, focused on providing non-clinical case management and advocacy for Special Operations Forces (SOF) personnel who are wounded, ill, or injured. The program aims to facilitate Recovery Care Coordination, Military Adaptive Sports, Career Transition, and Benevolence for service members, their families, and caregivers. The contractor will deploy qualified personnel to maintain seamless operational support, oversee transition efforts, and ensure compliance with established government standards. Key tasks include managing case coordination, delivering customized career transition support, organizing adaptive sports events, and generating regular reports on program effectiveness and participant satisfaction. The contractor must ensure rapid personnel engagement, manage any staffing shortfalls, and maintain regular communication with the USSOCOM WCP leadership. Overall, the document outlines a comprehensive service delivery framework designed to enhance the recovery and integration of SOF WII service members back into active duty or civilian life, while ensuring respect for laws and regulations governing these support services. This RFP reflects the government’s commitment to providing essential, coordinated support for available resources required to assist recovering service members effectively.
    The document outlines performance objectives and standards for a contractor's service delivery related to mission-critical items, as specified in the Statement of Work (SOW). It establishes clear criteria for timeliness and accuracy of deliverables, mandating corrective action plans for deficiencies. Performance measures include limits on late deliverables, rejection rates, and complaints, ensuring that services meet the goals of the WCP program. Key areas include non-clinical case management, training support, and administrative outreach, with specific quantitative standards, such as completing screenings within designated time frames and maintaining accuracy in records. The contractor is responsible for providing effective training and administrative support, alongside population surveys to gauge satisfaction levels among recipients. Overall, the document serves as a framework for managing contractor performance, ensuring accountability, and facilitating compliance with federal and local standards in service delivery, thereby supporting the overarching objectives of the government's functional programs.
    The Monthly Status Report outlines the performance evaluation of a contractor engaged in Recovery Care Coordination, Benevolence, Career Transition, and Military Adaptive Sports activities for January XXXX. The report details the measurable performance objectives alongside their acceptable quality levels (AQL), including documentation accuracy, response timeliness, contact frequency, and participant recruitment. All metrics reported—such as case documentation discrepancies and survey satisfaction ratings—were within established standards, confirming the contractor's compliance with required procedures and guidelines. For instance, all areas met their performance standards with no significant deviations noted. Furthermore, the report covers personnel management, indicating effective staffing and training, with all required trainings completed. Financial metrics include obligations and expenditures, providing transparency regarding the financial health of the project. Overall, the report highlights the contractor's successful delivery and commitment to quality care, adherence to timelines, and effective issue resolution, ensuring ongoing support for those in recovery and transition programs. This documentation serves as a critical accountability measure aligned with federal objectives for efficient and effective service delivery.
    The document outlines the Warrior Care Global Services Contract, emphasizing the need for local contract representatives at specified military locations. It identifies the critical roles and numerous positions required across various regions, including WCP North, South, and West, primarily focusing on military installations in Florida, North Carolina, Virginia, and other states. The primary functions involve Recovery Care Coordination (RCC), Military Adaptive Sports, and Career Transition services for USSOCOM personnel. Key positions range from Senior Recovery Care Coordinators to Event Planners and Operations Support Specialists, classified into various tiers based on experience and skill level. Specific qualifications, such as secret clearances and relevant experience, are designated for each role. The document specifies that RCC professionals require a mix of military experience and RCC-specific duties. The overarching goal is to enhance recovery and transition services for wounded, ill, or injured service members, ensuring all roles support the Warrior Care Program effectively. This document serves as a critical reference for potential contractors engaging in government RFPs related to military support and care services.
    The Technical Exhibit 4 – Travel Authorization Request outlines the necessary details for a travel mission tied to a government initiative. It includes essential information such as the traveler's name, travel dates, and destinations. The document provides background context to justify the trip, specifying objectives that outline expected accomplishments, including meeting with key personnel and executing specific tasks. An agenda details planned activities on specific dates, highlighting important meetings and tours related to military operations. Additionally, the document includes a financial section with estimated costs for transportation, lodging, meals, and other miscellaneous expenses, requiring approvals from contractors and the Contracting Officer Representative (COR). This travel request is essential for ensuring organized and justified governmental travel activities associated with federal grants or RFPs, aligning with mission objectives and budgetary planning.
    The document presents data on the Recovery Care Program within the Special Operations Command (SOCOM-WCP) by outlining key metrics from 2018 to 2023. It details the number of current active duty cases with open Recovery Care Plans (RCPs), the total cases in the database, and total cases directly supported. The metrics indicate a steady increase in advocacy engagements and total new cases over the years, reflecting the program's responsiveness to service members' rehabilitation needs. The SOCOM-WCP adheres to established caseload ratios as per Department of Defense Instruction (DoDI) 1300.24, providing comprehensive care depending on the medical and non-medical complexity of each case. This analysis underlines the program's commitment to enhancing the recovery process for military personnel by ensuring adequate support and resources are allocated. In summary, the document conveys important trends and compliance measures that underpin the effective implementation of the SOCOM Recovery Care Program, essential for federal funding and program evaluation.
    The document outlines various job positions related to benevolence, career transition, military adaptive sports, and recovery care coordination within the federal government. Primarily focused at MacDill Air Force Base and other military locations in Florida, North Carolina, and Virginia, it details positions such as Benevolent Support Specialist, Career Transition Coordinator, and Recovery Care Coordination roles, each classified by level (Journeyman or Senior) and includes a unique reference number for each position. Dates of wage determination are provided, indicating the positions are up for compliance with the Department of Labor Wage Determinations, which governs labor pricing for proposed nonexempt work. The document serves as part of the federal RFPs and grants, highlighting job opportunities within military support services, crucial for the implementation of veteran and service member assistance programs, ensuring legal labor standards are adhered to. The overarching purpose is to facilitate hiring and compliance within federal contracts, demonstrating commitment to providing necessary support services across multiple military installations.
    The United States Special Operations Command (USSOCOM) has issued a WARNING ORDER in response to a mass casualty event at Fort Liberty, NC, involving six service members during a live fire exercise. The USSOCOM Warrior Care Program (WCP) is tasked with providing non-clinical case management and advocacy for wounded, ill, or injured Special Operations Forces personnel. The incident includes two service members with catastrophic injuries, two with severe injuries (including TBI), and two with non-life-threatening injuries showing PTSD symptoms. One service member has an undiagnosed stage two lung cancer linked to burn pit exposure. The file outlines the mission's execution strategy, emphasizing a holistic care approach through various roles including Operations Support Specialists (OSS), Recovery Care Coordinators (RCC), and Operations Case Coordinators (OCC). It stresses the importance of effective communication and coordination among these roles, ensuring fulfillment of patient needs through a comprehensive Recovery Care Plan (RCP), integrating the capabilities of contract personnel at all stages of recovery, rehabilitation, and transition. This initiative underscores the commitment to treating and supporting affected service members and their families holistically.
    The document pertains to the "Past and Present Performance Information Sheet" required for submissions in response to the government RFP H92400-25-R-0001. It outlines the necessary information contractors must provide to demonstrate their past performance on contracts relevant to the Working Group Contracting Strategy (WGCS) acquisition. Key sections to be completed include the identification of the contract and contractor, contract value details, performance period, and place of performance. Contractors are required to describe the services rendered under the contract, pinpointing their relevance to the WGCS acquisition and illustrating connections to specific criteria outlined in the RFP. Additionally, two points of contact knowledgeable about each contract must be provided. The document emphasizes the importance of succinct and honest feedback regarding past performance, which is crucial for the evaluation process in government contracting. It also notes that the completed form contains sensitive selection information protected under federal regulations. Overall, the document serves as a structured framework for bidders to present their qualifications and performance history effectively.
    The document outlines the requirements for obtaining consent from subcontractors and teaming partners regarding the disclosure of their past performance information to a prime contractor during the proposal evaluation for Solicitation H9240025R0001 related to the USSOCOM Warrior Care Program. It emphasizes the importance of this consent in ensuring that the Government's Past Performance evaluation team can accurately assess the subcontractor's relevant past performance. The letter serves as a formal request for subcontractors/team partners to authorize the Government to share their performance data with the prime contractor, thereby facilitating a more informed source selection process. A sample consent letter is provided for use, requiring the signature and details of the consenting party. The focus of the document reinforces the need for transparency and collaboration between subcontractors and prime contractors to achieve best value in federal government contracts.
    The document outlines requirements for client authorization letters necessary for federal contractors responding to Solicitation H92400-25-R-000X related to the USSOCOM Warrior Care Program. These letters grant permission for the government to access past performance information from commercial clients, which is vital for evaluating the contractor's past performance relevance and reliability. Offerors are instructed to include a specific letter format that notifies their clients about the government's interest in their past work. Additionally, it highlights that client participation in performance evaluations is crucial, emphasizing the government's focus on past performance in its acquisition process. The document serves to facilitate the assessment of contractors by ensuring confidentiality agreements are respected while allowing for necessary performance evaluations.
    The document outlines the questions and comments related to a Request for Proposals (RFP) from a company, focusing on specific requirements and evaluation criteria. Key topics include general inquiries, evaluation statements in Section L, and details from the Statement of Work (SOW). Each section references specific pages and paragraphs where concerns or queries have been raised, with the government response noted as well. The structure emphasizes clarity on the requirements and established processes for evaluation, showcasing the government's commitment to transparency and thoroughness in proposal handling. Overall, this document serves as a guiding resource for bidders to understand the specifics of the RFP and the associated evaluation frameworks.
    The document outlines a structured format for individuals responding to a Statement of Work (SOW) in federal government Requests for Proposals (RFPs), grants, or state and local RFPs. It specifies the elements required for the submission, which include a Position Crosswalk to match SOW requirements with individual qualifications, details of Education/Certifications relevant to the position, and a comprehensive Work History that correlates past experience with SOW duties. Additionally, it encourages optional sections for Accomplishments/Awards to further highlight the individual’s credentials. The formatting is designed to ensure clarity and coherence in demonstrating the respondent's capabilities and suitability for the specified position, ultimately facilitating the evaluation process in compliance with governmental standards.
    This document outlines essential clauses and requirements related to federal contracts, specifically focusing on safeguarding contractor information systems and personnel management. Key clauses referenced include waste reduction, tax obligations, and accelerated payments for small businesses. A significant provision is FAR 52.204-21, which mandates contractors to protect covered contractor information systems by implementing strict security controls, such as limiting access to authorized users and conducting regular monitoring for vulnerabilities. Additionally, clauses address insurance requirements, independent reviews of agency protest decisions, and the importance of maintaining key personnel throughout the contract duration. The contractor must promptly notify the contracting officer of any personnel changes and obtain approval for substitutions, highlighting the critical nature of qualified staff in fulfilling contract obligations. This document serves as a guideline for compliance and effective management in federal contracting scenarios, ensuring efficiency and accountability in government-funded projects.
    The document discusses various complexities and considerations inherent in federal and state local proposals, particularly focusing on RFPs (Requests for Proposals) and grants. It emphasizes the need for transparency, thorough documentation, and compliance with regulatory standards throughout the proposal process. Key points include the significance of aligning project goals with funding criteria, assessing eligibility guidelines, and developing robust project summaries that highlight objectives and expected outcomes. Detailed instructions outline the necessity for prospective organizations to clearly articulate their methodologies, demonstrate management capabilities, and ensure fiscal responsibility in utilizing grant funds. Additionally, the submission process requires adherence to set deadlines, formatting, and guidelines while encouraging interagency collaboration and public engagement to enhance project support. The document ultimately serves as a comprehensive guide for potential applicants, reinforcing the importance of creating compelling, compliant proposals to secure funding and facilitate successful project implementation—a reflection of governance aiming to optimize resource allocation and community impact.
    The document outlines a list of attachments related to a federal Request for Proposals (RFP) process, including essential security and operational requirements. It features critical items such as the Statement of Work (SOW) security requirements (Attachment 1), a DD 254 form, and a Price Matrix (Attachment 3). Additional attachments provide templates and guidelines for service delivery, management system reporting, performance qualifications, travel authorization, and historical data analysis. The document also includes labor wage determinations and provisions for subcontractor consent and client authorization, reflecting the federal compliance standards necessary for proposal submissions and contract execution. Furthermore, it highlights past performance relevance and a Q&A template to facilitate communication. The attachments are categorized, with asterisks denoting those that will remain attached to the final contract, ensuring transparency and adherence to procurement protocols in federal and local contracting processes. Overall, this file serves as a framework for potential bidders to prepare their proposals effectively while meeting governmental standards and expectations.
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