SERVMART walk-in store
ID: N0018925R0043Type: Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVSUP FLT LOG CTR NORFOLKNORFOLK, VA, 23511-3392, USA

NAICS

Stationery Product Manufacturing (322230)

PSC

OFFICE SUPPLIES (7510)

Set Aside

No Set aside used (NONE)
Timeline
    Description

    The Department of Defense, through the Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk, is seeking proposals for an Indefinite Quantity/Indefinite Delivery contract to operate the Norfolk Super SERVMART, a commercial retail store and logistics service for U.S. Naval activities in the Virginia Hampton Roads area. The contractor will be responsible for providing a wide range of supplies, including office, janitorial, and tactical equipment, while ensuring high availability rates and compliance with federal acquisition regulations, including Buy American clauses. This procurement is critical for supporting U.S. Naval operations by offering quality items at discounted prices, with a focus on AbilityOne products. Interested vendors must submit their proposals by January 7, 2026, and can direct inquiries to Contract Specialist John Hill at john.c.hill36.civ@us.navy.mil or Contracting Officer Samantha Miller at samantha.a.miller77.civ@us.navy.mil.

    Files
    Title
    Posted
    The document outlines instructions for completing two key financial tabs—Total Material Price and Test Market Basket—for an RFP, likely N0018925R0043. Offerors must provide proposed unit prices, discounts, or service charges for various commodities and subcommodities, including Galley, Clothing, Office, Hardware, Janitorial/Sanitation, and Safety items. The Test Market Basket requires unit prices inclusive of all costs, with discounts or service charges applied consistently across subcommodity groups. Commercial items require list prices and commercial discount rates, while government-sourced items may include service charges. The Total Material Price spreadsheet also requires proposed discounts for subcommodity groups. The document emphasizes that the Test Market Basket should accurately reflect the contractor's overall pricing methodology.
    The Norfolk Super Servmart Shopping Procedures outline the guidelines for government purchases, categorized by spending thresholds. For purchases up to the micro-purchase threshold, government purchase cards are mandatory, requiring cardholders to directly purchase and contractors to submit monthly summaries of micro-purchases. From the micro-purchase threshold up to the simplified acquisition threshold, commands with ordering authority use purchase cards for direct orders, while commands without ordering authority and afloat units must contact NAVSUP FLC Norfolk, submit procurement documents, and receive verbal authorization before purchase. For transactions at or above the simplified acquisition threshold, only NAVSUP FLC Norfolk contracting/ordering officers can issue orders. Additionally, the document details procedures for purchase card transactions when the cardholder is not accompanying the shopper, requiring a letter from the Commanding Officer authorizing shoppers and a signed shopping list from the cardholder.
    The Quality Assurance Surveillance Plan (QASP) is a government document designed to ensure systematic quality assurance in performance-based service contracts. Its primary purpose is to verify contractor adherence to performance metrics, ensure the government receives quality services and supplies, and prevent payment for unacceptable deliverables. The QASP provides oversight of the contractor's quality control efforts, assessing performance against schedule, deliverable specifications, and past performance criteria. Surveillance methods include random sampling, inspections, and customer feedback. The QASP Matrix outlines specific performance requirements, assessment methods, sample sizes, and acceptable quality levels for various tasks, including reports, inspections, pricing, and deliveries. Documentation of quality assurance efforts is maintained by the Contracting Officer’s Representative (COR) and used for annual performance reports. Incentives and disincentives include annual performance reviews, potential contract termination, loss of future government contracts, and the issuance of Contract Discrepancy Reports for unsatisfactory performance.
    The provided government file, likely an RFP or grant-related document, is a placeholder message indicating that the proper content cannot be displayed. It advises the user that their PDF viewer may not be able to render the document and suggests upgrading to the latest version of Adobe Reader. It also provides links for further assistance with Adobe Reader. The message clarifies that Windows, Mac, and Linux are registered trademarks of Microsoft Corporation, Apple Inc., and Linus Torvalds, respectively. This file serves as an informational message for troubleshooting display issues rather than containing substantive content related to federal government RFPs, federal grants, or state and local RFPs.
    The provided government file appears to be a template or form for recording personal and professional details, likely for personnel vetting or background checks within a federal or state/local government context. It includes fields for personal identification (SSN, name, DOB), dates (START DATE, END DATE, DATE TO BDISPO), and information related to an individual's affiliation or sponsorship (INSTALLATION COMPANY SPONSOR, SPONSOR COMMAND, SPONSOR PHONE, SPONSOR EMAIL). The inclusion of "FBI/SID" and "RESULTS" along with "CHECKED" and "OP INTL REQ" suggests a process for documenting security clearances, investigative outcomes, or operational requirements, possibly related to national or international security. The file's structure indicates a standardized format for collecting and tracking sensitive information, which is common in government RFPs, grants, and other official processes requiring detailed personnel data and background verification.
    The document, "NORFOLK SUPER SERVMART WALK-IN STORE MANDATORY ITEMS LISTING," is an Attachment 2, detailing a comprehensive list of mandatory items for a walk-in store, likely for government procurement or inventory management. The file is structured into various categories of products, including office supplies (binders, paper, pens, markers, staplers, folders), cleaning supplies (bags, brushes, mops, detergents, sponges, rags), personal protective equipment (gloves, safety glasses, helmets, ear protection), and miscellaneous items (batteries, lamps, tools, kitchenware, tags, tape). Each item is identified by its nomenclature, NSN (National Stock Number) where applicable (with "X" indicating PRIME items for Plastic Reduction in Marine Environment or "*NO NSN / NSN UNKNOWN*"), and historical sales data for one year. The document serves as a crucial reference for stocking and requisitioning essential goods for the Norfolk Super Servmart, highlighting the diverse range of products required for its operations, with a notable emphasis on environmentally friendly "PRIME" items.
    The Norfolk Super Servmart Prohibited Items Listing outlines items explicitly forbidden for sale under this contract. This list, crucial for federal government RFPs, federal grants, and state/local RFPs, includes subsistence items, paints, solvents, asbestos-containing materials, decorations, construction supplies, and most hazardous materials (with exceptions for common cleaning products). Also prohibited are radios, most luggage and furniture (with exceptions for filing cabinets and AbilityOne mattresses), pesticides, mementos, ozone-depleting substances, personal use items (except office first aid kits), habitability items (with exceptions for aluminum grating panels and metal chairs), subsafe and safety of flight items, household items (with exceptions for AbilityOne linens, irons, and ironing boards, and commercial microwaves/toasters), copiers (with exceptions for copier supplies for shore activities), handheld communication devices, transportation equipment and parts, forklifts, weapons, mezzanines, boat/vehicle repair parts, Navy sea bag uniform items (organizational clothing is allowed), air conditioning systems, sonar equipment, televisions and related accessories, and most IT equipment (with exceptions for consumable products). Additionally, any item with a unit price of $5,000.00 or greater is prohibited.
    Attachment 4, titled “NORFOLK SUPER SERVMART ON-SITE ITEMS,” details an inventory of existing items at a facility, likely in preparation for a government Request for Proposal (RFP) or a similar procurement process. The document lists a partial public address system with six ceiling-mounted speakers and a comprehensive chart of various items. This inventory includes diverse equipment such as multiple types of trash receptacles (including those with and without lids, and metal hoppers), a multi-line telephone, an ice machine with its accompanying table, and numerous fire extinguishers (13 each). Also listed are a portable eyewash station, two conference tables, a two-door wood cabinet, a three-shelf wood bookshelf, 84 galvanized rack sections, and several step ladders with wheels (two 4-step and four 5-step). Additionally, the inventory includes glass display cases (five without lights and two with lights), a safety cage, and a wood cabinet located in the COR’s office that is not pictured. This attachment serves to provide potential bidders or grant applicants with a clear understanding of the items already present on-site, which is crucial for project planning and cost estimation within a government contract context.
    The document, an RFP titled "N0018925R0043," outlines instructions for offerors to complete pricing spreadsheets (Tab 2: Total Material Price and Tab 3: Test Market Basket) to determine the Total Evaluated Price. It specifies that the Test Market Basket unit prices must include all costs like shipping and handling, and government purchase card fees. Offerors must identify whether items are from commercial or government sources and apply either a discount rate (for commercial) or a service charge (for government-sourced items), but not both. Discount rates for commercial items must be consistent across a subcommodity group. The document also details various commodities and subcommodities, including Galley, Clothing, Dinnerware, Disposable, Equipment, Office, Hardware, Janitorial/Sanitation, Safety, and Tactical, along with their estimated amounts, proposed discount percentages, and final totals. It provides a comprehensive list of items within these categories, their quantities, unit of issue, and proposed pricing fields.
    The "Contractor Discrepancy Report" is a standardized form used within government contracting to document and resolve issues between a facility (government entity) and a contractor. The report initiates with the facility's representative (COR) detailing a discrepancy, referencing relevant contract or task order numbers, and providing the date. The contractor is then given an opportunity to respond, explaining the cause of the discrepancy and outlining corrective actions taken. Following the contractor's response, the government provides its comments, with final review and signatures from both the COR and the Contracting Officer. This document serves as a formal communication and resolution tool, ensuring accountability and compliance within federal, state, and local government contracts and grants, particularly in addressing performance or deliverable deviations.
    The "PAST PERFORMANCE INFORMATION FORM" is a standardized document used in government contracting, likely within the context of RFPs, federal grants, or state/local RFPs. Its purpose is to gather detailed information about an offeror's past contract performance. The form requires specific data points, including the offeror's name, contract identifier, customer details (name, location, point of contact, and contact information), total dollar value broken into annual increments, and the period of performance with a requirement for at least one year of completed performance. It also asks for the average number of personnel (FTE) per year, a detailed description of the work performed demonstrating relevance to the solicitation's scope (with specific metrics for helpdesk work), and information on any subcontractors utilized, including their work description and annual dollar value. This form is critical for evaluating an offeror's experience and capability to successfully perform future government contracts.
    The Past Performance Report Form (SOLICITATION N0018925R0043) is a critical document for the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) to evaluate contractor past performance for potential contract awards. It requests detailed information from an agency/company on behalf of a contractor, covering contract specifics like number, amount, type, and period of performance. The form focuses on evaluating quality and meeting contract requirements, including inventory management, customer satisfaction, rework instances, and innovative work. It also assesses quality and timeliness, such as responsiveness to changing inventory demands and adherence to schedules. Contractor responsiveness, including problem resolution and cost control, is a key section. Finally, it asks for overall strengths and weaknesses, satisfaction with past performance, and awareness of similar past efforts. The form is designed to ensure the contractor’s ability to successfully accomplish future work for the Government.
    This document outlines the Contract Administration Plan (CAP) for fixed-price, indefinite delivery contracts, delineating responsibilities to expedite administration. Key roles include the Procuring Contract Office (PCO) for pre-award duties, contract terms, and Freedom of Information inquiries, and the Contract Administration Office (CAO) for general administration as per FAR 42.302. The paying office handles invoice payments post-acceptance. The Ordering Officer is responsible for evaluating proposals, obligating funds, authorizing performance, and monitoring direct costs. The Contracting Officer's Representative (COR) serves as the primary technical interface, monitoring contractor performance (surveillance, not supervision), reviewing and approving invoices, developing statements of work for modifications, and handling administrative duties, government-furnished property, and security. The COR also completes performance assessments (CPARs) and assists with contract close-out. The Technical Assistant (TA), if appointed, provides routine administrative and monitoring support to the COR but lacks authority for technical direction.
    The Norfolk Super Servmart RFP N0018925R0043 Questions and Answers document clarifies various aspects for vendors, primarily focusing on the Market Basket items, site visit procedures, and compliance requirements. Key updates include the removal of self-sponsorship for site visits (Amendment 0003) and a revised question deadline to September 22, 2025 (Amendment 0006). The document specifies that Market Basket quantities are estimates for the contract's life, and vendors can use mathematical conversions for Unit of Measure/Issue as long as the overall quantity remains unchanged. For unavailable, discontinued, or non-compliant Market Basket items, vendors may propose comparable substitutes with detailed information. The Country of Origin (COO) is required for all Test Market Basket items, with the government making determinations on exceptions or waivers. The document also addresses transition periods, parking, mobile vehicle requirements, security plans, and delivery tracking.
    Amendment 0001 to Solicitation N0018925R0043, issued by NAVSUP FLC NORFOLK CONTRACTING, addresses questions received from the solicitation. The amendment clarifies that the questions and answers are attached to the solicitation on SAM.GOV. Crucially, the due date for offers remains unchanged. This document, effective August 14, 2025, serves as a formal modification to the original solicitation dated August 12, 2025. Offerors must acknowledge receipt of this amendment to ensure their bids are considered. Failure to do so may result in the rejection of their offer.
    Amendment 0002 to Solicitation N0018925R0043 updates the mandatory site visit information for the SUPER SERVMART Services proposal. Prospective vendors must attend the site visit to be eligible to submit a proposal; failure to attend will result in disqualification. The site visit will be held at 1968 Gilbert Street, Building W-135, Norfolk, VA 23511, on a date to be determined. Attendees must obtain self-sponsorship to Norfolk Naval Station and send confirmation to Samantha Miller and John Hill. Keith Durham is the site visit POC for logistical questions. All questions will be answered and posted on SAM.GOV, not at the site visit. Vendors are limited to two representatives, and obtaining base access is mandatory for attendance.
    Amendment 0003 to Solicitation N0018925R0043 updates the Site Visit section and adds two attachments to SAM.GOV: SECNAV 5512 Form (Attachment 11) and ODP FOR SPONSORS Form (Attachment 12). The due date for proposals remains unchanged. A mandatory site visit for the "SUPER SERVMART Services" solicitation is tentatively scheduled for September 17, 2025, at 0900 AM EST, located at 9610 Decatur Avenue, Norfolk, VA 23511. Vendors requiring sponsorship must submit completed Attachments 11 and 12 (with specific columns filled for Attachment 12) by August 25, 2025, to the provided POCs. Vendors not requiring sponsorship must inform POCs by September 1, 2025. Failure to attend the site visit will result in disqualification. All questions from the site visit will be answered and posted on SAM.GOV. Attendees are limited to two representatives per vendor.
    Amendment 0004 to solicitation N0018925R0043, issued by NAVSUP FLC Norfolk Contracting, extends the solicitation due date from September 11, 2025, to October 1, 2025, at 11:00 AM EST. This amendment, dated August 20, 2025, is primarily to update the response deadline. Offerors must acknowledge receipt of this amendment to ensure their bids are considered. The document specifies methods for acknowledgment, including returning signed copies of the amendment, noting receipt on the offer, or sending a separate letter or telegram. Failure to acknowledge the amendment prior to the new deadline may result in the rejection of the offer.
    Amendment 0005 to Solicitation N0018925R0043 updates the mandatory site visit information for the SUPER SERVMART Services proposal. The due date for proposals remains unchanged. Prospective vendors must attend the site visit on September 17, 2025, at 9610 Decatur Avenue, Norfolk, VA 23511, to be eligible to submit a proposal. Failure to attend will result in disqualification. Vendors requiring sponsorship for base access must submit SECNAV 5512 and ODP FOR SPONSORS forms (Attachments 11 and 12 from SAM.GOV) to specified POCs by August 25, 2025. Vendors not requiring sponsorship must inform POCs by September 1, 2025. All questions will be collected at the site visit and answered via SAM.GOV. Attendees are limited to two representatives per vendor.
    Amendment 0006 to Solicitation N0018925R0043 updates the question deadline to September 22, 2025, but the proposal due date remains unchanged. This solicitation is for a single Indefinite Delivery Indefinite Quantity (IDIQ) contract with Fixed-Price and Economic Price Adjustment provisions. Proposals will be evaluated using a best value with trade-offs source selection process, considering non-price factors (Technical, Past Performance, Small Business Participation Approach) as significantly more important than price. Technical factors include Performance Approach and Staffing & Management Approach. Offerors must submit proposals electronically in five distinct volumes, adhering to strict page limits and formatting requirements, including specific font sizes and margins. Large businesses must also submit an acceptable Small Business Subcontracting Plan. All proposals must comply with solicitation terms and conditions, as alternate proposals or objections will lead to rejection.
    Amendment 0010 to Solicitation N0018925R0043, issued by NAVSUP FLC NORFOLK CONTRACTING, updates the due date for offers. The original solicitation, dated August 12, 2025, has its response deadline extended from October 9, 2025, at 1:00 PM to October 16, 2025, at 1:00 PM. This amendment requires offerors to acknowledge receipt either by completing specified items on the form and returning copies, acknowledging on each offer copy, or by submitting a separate letter or telegram referencing the solicitation and amendment numbers. Failure to acknowledge receipt by the new deadline may result in the rejection of the offer. All other terms and conditions of the original solicitation remain unchanged.
    Amendment 0007 to Solicitation N0018925R0043, effective September 8, 2025, addresses questions received during the solicitation period and updates Attachment 5, the Test Market Basket. This amendment, issued by NAVSUP FLC Norfolk Contracting, clarifies that the offer receipt deadline is not extended. Offerors must acknowledge this amendment via methods such as completing Items 8 and 15, acknowledging it on their offer, or sending a separate letter. Failure to acknowledge may result in rejection of the offer. The amendment also lists several attachments, including Shopping Procedures, Mandatory Items Listing, Prohibited Items Listing, On-Site Items, Test Market Basket v2, Contractor Discrepancy Report, Past Performance Information Form, Past Performance Report Form, Contract Administration Plan, and Quality Assurance Surveillance Plan.
    This government solicitation amendment, N0018925R0043 0008, updates Addendum FAR 52.212-1 and addresses offeror questions. It outlines the award of a single Indefinite Delivery Indefinite Quantity (IDIQ) contract with Fixed-Price and Economic Price Adjustment provisions. The selection process uses a best value with trade-offs approach, evaluating non-price proposals (Technical, Past Performance, Small Business Participation Approach) as significantly more important than the Price Proposal. Technical (Performance Approach and Staffing & Management Approach) is the most important non-price factor, followed by Past Performance, then Small Business Participation. Offerors must submit proposals electronically by the SAM.gov deadline, adhering to strict formatting, page limits, and content requirements across five distinct volumes: Technical, Past Performance, Small Business Participation Approach, Price, and Small Business Subcontracting Plan. The document details specific requirements for each factor, including past performance relevance, small business engagement, and comprehensive pricing for a Test Market Basket, emphasizing compliance with country of origin and Buy American clauses. Non-small businesses must also submit an acceptable Small Business Subcontracting Plan.
    Amendment 0009 to Solicitation N0018925R0043, issued by NAVSUP FLC NORFOLK CONTRACTING, updates the due date for offers. The original solicitation, dated 12-Aug-2025, has extended its response deadline from October 1, 2025, at 11:00 AM to October 9, 2025, at 1:00 PM. This amendment, effective September 23, 2025, requires offerors to acknowledge receipt either by returning a signed copy, noting it on their offer, or sending a separate letter or telegram. Failure to acknowledge the amendment by the new due date may result in the rejection of the offer. This modification ensures that all potential contractors are aware of the revised submission timeline.
    This government document, Amendment 0011 to Solicitation N0018925R0043, extends the due date for offers from October 16, 2025, at 1:00 PM to November 14, 2025, at 1:00 PM. Issued by NAVSUP FLC Norfolk Contracting, the amendment states that all other requirements of the original solicitation remain unchanged. Offerors must acknowledge receipt of this amendment by completing items 8 and 15 and returning one copy, or by acknowledging it on each offer copy, or via a separate letter or telegram referencing the solicitation and amendment numbers. Failure to acknowledge receipt by the new deadline may result in the rejection of the offer. This modification ensures that all interested parties have additional time to submit their proposals while maintaining the integrity of the solicitation process.
    This amendment, Modification 0012 to Solicitation N0018925R0043, extends the due date for offers from November 14, 2025, at 1:00 PM to December 12, 2025, at 1:00 PM. All other terms and conditions of the original solicitation remain unchanged. The amendment was issued by NAVSUP FLC Norfolk Contracting on November 12, 2025. Offerors must acknowledge receipt of this amendment to ensure their offer is considered.
    Amendment 0013 to Solicitation N0018925R0043 extends the due date for offers from December 12, 2025, at 1:00 PM to January 7, 2026, at 1:00 PM. All other terms and conditions of the original solicitation remain unchanged. This amendment, issued by NAVSUP FLC NORFOLK CONTRACTING, requires offerors to acknowledge receipt either by completing specified items on the amendment form and returning copies, acknowledging receipt on each offer copy, or by submitting a separate letter or telegram referencing the solicitation and amendment numbers. Failure to acknowledge receipt by the new due date may result in the rejection of the offer. This modification ensures that potential contractors have additional time to prepare and submit their proposals.
    The document clarifies a question regarding site visit attendance requirements for RFP N0018925R0043. Specifically, it addresses the meaning of "self-sponsorship" as stated on page 97 of the RFP. The government's answer indicates that self-sponsorship means it is solely the contractor's responsibility to obtain base access for the site visit. Contractors are expected to either already possess current base access or be knowledgeable about the procedure to acquire it. The government explicitly states that it will not provide sponsorship for base access, nor will it assist contractors in researching or facilitating their entry to the base for the site visit.
    This government solicitation (N0018925R0043) outlines requirements for a contractor to operate the Norfolk Super Servmart, a commercial retail store and logistics service for U.S. Naval activities and other U.S. Government agencies in the Virginia Hampton Roads area. The contract, a follow-on to N0018921D0010, mandates operating a walk-in store (Building W-135), a mobile store, and providing free delivery for orders over $50.00. The scope of supplies includes office, janitorial, industrial hardware, galley, safety, and tactical equipment, with a strong emphasis on AbilityOne products. The contractor must maintain a minimum stock of 4,000 items with high availability rates (97% for catalog items, 100% for mandatory items). Sales are primarily via Government purchase cards or NAVSUP FLC Norfolk delivery orders; cash sales are prohibited. The government provides the facility and utilities, while the contractor is responsible for interior maintenance, staffing, and compliance with federal acquisition regulations, including specific Buy American clauses. The document details pricing adjustments, operational hours, delivery schedules, and reporting requirements, underscoring the need for outstanding customer service and adherence to strict guidelines.
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    SERVMART walk-in store
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