Request for Information (RFI) IT Support Including Engineering, Operations and Asset Management Health And Human Services, Department Of
The Department of Health and Human Services (HHS) is conducting market research to gather information on IT services across multiple customer groups within the HHS organization. This Request for Information (RFI) aims to help HHS shape the requirements for a potential acquisition of comprehensive IT services.
The scope of work for the potential contract includes a wide range of tasks related to Engineering, Operations, and Asset Management.
Engineering tasks involve managing customer service requests, ensuring compliance with HHS guidelines, and overseeing critical infrastructure aspects such as network engineering, security, and data center operations.
Operations tasks focus on managing and supporting HHS's technological infrastructure, including procurement, asset management, service desk operations, and ensuring seamless and secure infrastructure operations.
Asset Management tasks involve overseeing customer technology equipment, managing projects, and providing efficient support to HHS personnel.
HHS is seeking detailed responses from industry professionals on several aspects, including:
- Cost drivers for each division, along with an explanation of the main drivers influencing costs.
- Proposed timelines and strategies for smooth contract transitions.
- Management of a multi-site, multi-timezone call center facility.
- Software deployment strategies, asset management, and security measures.
- Approaches to creating a product and service catalog.
- Security incident management and forensic response processes.
- Cost-effective strategies for cloud services and storage utilization.
- Desktop virtualization solutions and their supportability.
- Zero-Trust philosophy and any challenges encountered during implementation.
- Tracking metrics and user reporting dashboards.
- Feedback on draft Service Level Agreements (SLAs) and suggestions for improvements.
- Innovative practices and technologies in SaaS, Automation, and AI, and their secure integration.
- Strategies for deskside support and hardware maintenance.
- Lifecycle support for production systems and network infrastructure management.
- Ensuring maximum availability of production systems and adherence to SLAs.
- Testing and evaluation methods for system development.
- Efficient asset management strategies for hardware and software.
- Surge capacity planning for sudden changes in customer demands.
Companies interested in responding to this RFI are encouraged to provide information on any of the above topics. All submissions should include a cover letter with company details and relevant socioeconomic information. Responses are limited to 10 single-sided pages and must be submitted as a PDF by Friday, December 22, 2023, at 12:00 p.m. Eastern Standard Time.
This RFI is for informational purposes only and does not constitute a commitment from the government to issue a solicitation. Responses are voluntary and will assist HHS in developing an acquisition strategy for future IT services contracts.
For more detailed information and specific requirements, refer to the attached draft documents, including Requirement Matrices, SLAs, and J-Tables.
Questions and responses should be directed to Charde Newton and Darnell Harkless at Charde.Newton@psc.hhs.gov and Darnell.Harkless@psc.hhs.gov, with a CC to Jennifer Browning at Jennifer.Browning@psc.hhs.gov. Please include RFI 75P00124B00001 (NGITS) in the subject line of all emails.
Office-Wide Innovative Solutions Opening for Health Science Futures (HSF) Health And Human Services, Department Of
Presolicitation notice from the HEALTH AND HUMAN SERVICES, DEPARTMENT OF, NATIONAL INSTITUTES OF HEALTH, NIH ADVANCED RESEARCH PROJECTS AGENCY FOR HEALTH (ARPA-H) is seeking innovative solutions through individual Office-wide solicitations. The Office-wide ISOs will target specific areas of interest and may request abstracts and/or proposals. The goal is to select revolutionary ideas to improve health outcomes for all Americans. The solicitation will award Other Transactions and Cooperative Agreements, making the Federal Acquisition Regulations (FAR) not applicable. This notice includes DRAFT Office-wide ISOs for each ARPA-H Mission Office (HSF, PHO, RSO, and SSO). Questions regarding the DRAFT solicitations should be submitted through the provided link.
IHS Nationwide Construction Multiple Award Task Order Contract (MATOC) Indefinite Delivery, Indefinite Quantity (IDIQ) Health And Human Services, Department Of
Sources Sought HEALTH AND HUMAN SERVICES, DEPARTMENT OF IHS Nationwide Construction Multiple Award Task Order Contract (MATOC) Indefinite Delivery, Indefinite Quantity (IDIQ)
The Indian Health Service (IHS) is conducting a SOURCES SOUGHT/REQUEST FOR INFORMATION to gain knowledge of interest, capabilities, and qualifications of firms, especially small businesses, for the IHS Nationwide Construction Multiple Award Task Order Contract (MATOC) Indefinite Delivery, Indefinite Quantity (IDIQ). This contract is for the design-build and design-bid-build new construction, renovation, alteration, and repair of medical facilities for the Department of Health and Human Services (DHHS)/ Indian Health Service (IHS). The contract will be awarded from a single solicitation and may result in award to multiple contractors. The work will primarily be performed nationwide at various facilities in twelve physical areas of the United States, all located on Tribal Lands. The Government intends to award at least two or more IDIQ MATOCs for each area. The maximum task order amount shall not exceed $700,000.00, and the planned maximum ordering capacity is expected to not-to-exceed $10 million for each contract awarded, or five years if all option years are exercised, whichever comes first. The services required include a wide range of general construction, renovation, alteration, and maintenance services, including but not limited to healthcare facilities, storage facilities, residential buildings, parking lots/highways, and sanitation facilities. The contract will also cover services related to systems and equipment, roofs, horizontal construction, utilities, water and wastewater utilities, dismantling, demolition, or removal of improvements, incidental work, and design services. Interested firms are required to submit their capability statement and other relevant information by 1 August 2024. Native American-owned, small, and disadvantaged businesses are highly encouraged to respond to this notice.
National Quality Forum Membership Health And Human Services, Department Of
The Centers for Medicare and Medicaid Services (CMS) intends to award a sole source contract for "National Quality Forum Membership." CMS requires access to up-to-date measurement standards and consensus-based endorsement on quality measures.
The successful awardee will provide services to facilitate CMS's interaction with the National Quality Forum (NQF), including obtaining membership status. This membership will benefit various CMS initiatives related to quality improvement and value-based purchasing programs.
The contract scope includes enabling CMS to maintain alignment with the latest scientific advancements in measurement standards. The awardee must demonstrate the ability to meet this requirement.
Interested parties should submit capability statements, proposals, or quotations to phillip.harrell@cms.hhs.gov within 15 days of the notice. The government encourages all responsible sources to respond.
The procurement team will evaluate applicants based on their ability to meet the technical requirements and their submitted terms and conditions and price quotes.
Please note that this is not a solicitation or a commitment from the government. All responses are welcome, but the government reserves the right to procure the required services without further competition. For more information or clarifications, contact Phillip Harrell at the email address mentioned above.