Limited Sources Justification for ServiceNow

The National Science Foundation (NSF) is seeking services to operate, maintain, and enhance its Customer Relationship Management (CRM) tool, currently utilizing ServiceNow. The procurement aims to ensure the effective tracking of requests from grant seekers, which is critical for maintaining the integrity of the NSF's merit review process. These services will include error correction, issue resolution, and rapid problem-solving to support NSF's mission over an estimated six-month period. Interested vendors can reach out to Kimberly Fields at kfields@nsf.gov or Brandon Harrell at bharrell@nsf.gov for further details regarding this opportunity.