VA Human Centered Design Professional Support Services
ID: 36C10X25Q00XXType: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFSAC FREDERICK (36C10X)FREDERICK, MD, 21703, USA

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)

Original Source

https://sam.gov/opp/e306d26cac814ec3876e8f8c317592eb/view
Timeline
  1. 1
    Posted Apr 9, 2025, 12:00 AM UTC
  2. 2
    Updated Apr 9, 2025, 12:00 AM UTC
  3. 3
    Due Apr 17, 2025, 8:00 PM UTC
Description

The Department of Veterans Affairs (VA) is seeking qualified contractors to provide Human Centered Design (HCD) Professional Support Services aimed at enhancing customer and employee experiences within the Veterans Experience Office (VEO). The procurement will involve comprehensive research and design solutions that align with legal frameworks and customer experience principles, with the contractor expected to manage projects efficiently and deliver various reports throughout the project lifecycle. This initiative is critical for improving operations and interactions for Veterans and their stakeholders, with a contract structure that includes a 12-month base period and four 12-month option periods. Interested parties must respond by April 17, 2025, providing their qualifications and relevant experience, and can contact Mariah Gambino at mariah.gambino@va.gov or Brian N Ballard at brian.ballard@va.gov for further information.

Point(s) of Contact
Mariah Gambino
mariah.gambino@va.gov
Brian N Ballard
brian.ballard@va.gov
Files
Title
Posted
SOURCES SOUGHT VEO Human Centered Design.docx
Apr 9, 2025, 8:08 PM UTC
The Department of Veterans Affairs (VA) is issuing a Sources Sought notice to gather information regarding potential contractors for Human Centered Design (HCD) services. This initiative aims to enhance customer and employee experiences by employing innovative design methods that align with legal frameworks and customer experience principles. The services required will support the Veterans Experience Office (VEO) in improving operations and interactions for Veterans and their stakeholders. Contractors are expected to conduct comprehensive research and design solutions, work collaboratively with VA staff, manage projects efficiently, and deliver various reports and artifacts throughout the project lifecycle. The contract will include a 12-month base period and four 12-month option periods, with the contractor expected to fulfill defined tasks related to research, design, and implementation of service improvements. Travel within the contract will be reimbursed based on established federal guidelines, and the contractor must maintain compliance with VA's standards and policies. Interested parties must respond by April 17, 2025, and provide their qualifications, competencies, and experience in relevant projects, particularly with organizations of similar size and complexity to the VA.
Lifecycle
Title
Type
VA Human Centered Design Professional Support Services
Currently viewing
Sources Sought
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