RFI - LeadTrac System Operations and Maintenance (O&M) Support Services
ID: RFI-LeadTracType: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

NAICS

All Other Professional, Scientific, and Technical Services (541990)

Original Source

https://sam.gov/opp/61647044868d4e0cbb936d795dc17922/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Immigration and Customs Enforcement (ICE), is seeking information regarding Operations and Maintenance (O&M) Support Services for the LeadTrac System. This Request for Information (RFI) aims to gather insights to refine the acquisition strategy, assess potential contract vehicles, and solicit feedback on high-level requirements for maintaining the LeadTrac application, which is vital for managing national security investigations. The contractor will be responsible for ensuring system support, compliance with Department of Homeland Security regulations, and effective communication with stakeholders throughout the project phases. Interested parties should submit their responses via MS Forms by March 28, 2025, at 10:00 AM Eastern Time, and may direct any questions to the primary contact, Justin Dudenhefer, at justin.dudenhefer@ice.dhs.gov, or the secondary contact, Jina Jackson, at jina.jackson@ice.dhs.gov.

    Point(s) of Contact
    Justin Dudenhefer, Contract Specialist
    justin.dudenhefer@ice.dhs.gov
    Jina Jackson, Contracting Officer
    Jina.Jackson@ice.dhs.gov
    Files
    Title
    Posted
    Attachment 2_PWS_02.26.2025 Rev 1.docx
    The LeadTrac Operations and Maintenance (O&M) Support Services Performance Work Statement (PWS) outlines the requirements for the U.S. Immigration and Customs Enforcement (ICE) to maintain the LeadTrac application, crucial for tracking and managing national security investigations related to counterterrorism and criminal exploitation. The document describes the technical landscape, including system architecture and technology stack, and delineates scope and tasks for uninterrupted system support, including client support, database management, operational tasks, security compliance, and reporting. Key aspects include support for external system interfaces, enhancements to the LeadTrac system, and adherence to Department of Homeland Security (DHS) regulations and security policies. The contractor must provide qualified personnel for various roles, ensuring compliance with ICE standards, implementing changes as needed, and maintaining documentation. The summary delineates the phases of project delivery—phase-in activities, phase-out responsibilities, and ongoing system enhancements—while emphasizing communication with stakeholders for efficient project management. Overall, the PWS emphasizes the importance of accurate data exchange and effective support in facilitating ICE’s national security mission while adhering to federal compliance frameworks.
    Request for Information (RFI) LeadTrac.pdf
    The document pertains to federal and state RFPs (Requests for Proposals) and grants, indicating a structured call for proposals related to various projects. It highlights the need for compliance with governmental standards, emphasizing the importance of safety, operational efficiency, and regulatory adherence. Key points include the solicitation of bids for potential projects which require detailed project proposals outlining technical specifications, timelines, and budgets. The document seeks to engage stakeholders to propose innovative solutions while ensuring public accountability and promoting sustainable practices. These initiatives reflect the government's commitment to enhancing community services, infrastructure improvements, and fostering economic development while adhering to transparent processes for proposal evaluation and funding allocation. The overall objective centers on collaboration with external entities to achieve public sector goals through effective resource utilization and strategic growth initiatives.
    Lifecycle
    Title
    Type
    RFI - LeadTrac System Operations and Maintenance (O&M) Support Services
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