Extended warranty for ATOS and TRITOP hardware
ID: 80NSSC25900770QType: Special Notice
Overview

Buyer

NATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNASA SHARED SERVICES CENTERSTENNIS SPACE CENTER, MS, 39529, USA

NAICS

Electronic Computer Manufacturing (334111)

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Original Source

https://sam.gov/opp/054613d84bdb4f4f9cce8d1faa1d47ae/view
Timeline
  1. 1
    Posted Apr 9, 2025, 12:00 AM UTC
  2. 2
    Updated Apr 9, 2025, 12:00 AM UTC
  3. 3
    Due Apr 14, 2025, 12:00 PM UTC
Description

The National Aeronautics and Space Administration (NASA) is seeking to procure an extended warranty for its ATOS and TRITOP hardware, with a sole-source contract anticipated to be awarded to Carl Zeiss Industrial Quality Solutions LLC, the exclusive provider for this service. The warranty will cover comprehensive hardware support, including OEM part replacements, technical support, and software updates, ensuring operational efficiency for the equipment at the Marshall Space Flight Center in Huntsville, Alabama, from May 2025 to April 2026. This procurement is critical for maintaining essential technologies that support NASA's space research and exploration efforts, and interested parties are invited to submit their qualifications in writing by 7 a.m. Central Time on April 14, 2025, to the primary contact, Shanna Patterson, at shanna.l.patterson@nasa.gov.

Point(s) of Contact
Shanna Patterson
shanna.l.patterson@nasa.gov
Files
Title
Posted
SATPC0038121 Tab 04 4 SOW.pdf
Apr 9, 2025, 10:07 PM UTC
Marshall Space Flight Center is seeking an Extended Warranty (EW) for its ZEISS ATOS and TRITOP equipment, effective from May 2025 to April 2026. The warranty encompasses comprehensive hardware support, including all components such as sensors, accessories, and computers, with OEM part replacements covered along with ground shipping. The EW excludes upgrades for performance enhancement or software compatibility. Software updates, including major releases and bug fixes, are included, along with unlimited technical support via phone and email and 24/7 access to the ZEISS web portal. Any onsite repairs require customer coverage for travel and labor costs, which ZEISS will assess. The warranty aims to ensure continued operational efficiency for the equipment at the Marshall Space Flight Center in Huntsville, AL, underlining the importance of maintaining essential technologies for governmental space research and exploration efforts.
SATPC0038121 Tab 06 RDSS..pdf
Apr 9, 2025, 10:07 PM UTC
The NASA Shared Services Center recommends negotiating with ZEISS exclusively for an Extended Warranty on ATOS and TRITOP hardware due to the unique proprietary technologies involved. The total estimated cost is unspecified, but the delivery period extends for one year post current warranty expiration on May 1, 2025. The recommendation emphasizes that no other vendor can provide the necessary maintenance and compatibility with existing hardware and software systems. Additionally, using alternate vendors could void existing warranties and maintenance contracts, adversely impacting government operations and incurring unforeseen costs. This document serves to justify the sole source procurement based on proprietary capabilities and compatibility requirements, aligning with government regulations governing RFPs.
SATPC0038121 Tab 07 Capability Statement SAM.gov.pdf
Apr 9, 2025, 10:07 PM UTC
NASA/NSSC requires an extended warranty for ATOS and TRITOP hardware and plans to issue a sole-source contract to CARL ZEISS INDUSTRIAL QUALITY SOLUTIONS LLC, which is identified as the exclusive provider for this service. The procurement will adhere to FAR Part 12 and FAR Part 13 guidelines and will be executed at the Marshall Space Flight Center. The NAICS Code for this procurement is 334111. Interested parties are invited to submit their qualifications in writing by 7 a.m. Central Time on April 14, 2025, for potential evaluation towards competitive procurement. However, the decision to pursue competition remains at the government's discretion. All communications must be in writing, and the Center Ombudsman is available for assistance via a provided link. The primary point of contact for this procurement is Shanna Patterson, Procurement Specialist at NASA. This document highlights the government’s protocol for a specialized procurement process in the aerospace sector.
Lifecycle
Title
Type
Extended warranty for ATOS and TRITOP hardware
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