Genesys Maintenance Renewal

Status
Inactive
Published Date
October 5th, 2023
Response Deadline
October 10th, 2023
Location
Patuxent River, MD, 20670, USA
Notice Type
Combined Synopsis/Solicitation
Solicitation No.
N0042124T0001

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVAL AIR WARFARE CENTER AIR DIVPATUXENT RIVER, MD, 20670-1545, USA

PSC

IT AND TELECOM - DATA CENTER AS A SERVICE (DC10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Summary

The Department of Defense, specifically the Department of the Navy, is seeking maintenance renewal services for Genesys Licenses for the ACD (Automated Call Distribution) System. Genesys is the only company with proprietary rights to their software and is capable of providing maintenance support for their systems. The procurement is a Total Small Business Set-Aside and will be conducted on a firm fixed-price basis. Interested parties must be registered in the System for Award Management (SAM) database prior to submitting a quote. The deadline for quote submission is 12:00 pm Eastern Standard Time on October 10, 2023. All quotes/responses should be submitted via email to Donna Owens at donna.m.owens24.civ@us.navy.mil.

Description

Solicitation N0042124T0001 is issued as a Request for Quotation (RFQ). This action will be conducted under Federal Acquisition Regulation (FAR) Part 12 and Part 13 and this RFQ is a Total Small Business Set-Aside authority of FAR Part 52.219-6. The Government intends to purchase on a firm fixed-price basis, and to solicit and award the proposed purchase order on a brand name basis. This requirement is for recurring maintenance on Genesys Licenses for the ACD (Automated Call Distribution) System. Genesys has proprietary rights to their software and is the only company capable of providing maintenance support for their systems. The proposed source is Genesys and its authorized resellers. Letter from Manufacturer confirming Authorized Reseller status is required and must be submitted with vendor's proposal. Offerors must be registered in the System for Award Management (SAM) database prior to submission of an offer to be considered for award of any DoD contract.  This may be accomplished electronically at https://www.sam.gov/portal/public/SAM. The Government intends to award this on a brand name basis. All interested parties MUST submit a quote no later than 12:00 pm Eastern Standard Time, 10 October 2023. Award will be made on an all or none basis.  All quotes/responses shall be submitted via email to Donna Owens at donna.m.owens24.civ@us.navy.mil .

Contact Information

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