Genesys Maintenance Renewal
ID: N0042124T0001Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVAL AIR WARFARE CENTER AIR DIVPATUXENT RIVER, MD, 20670-1545, USA

PSC

IT AND TELECOM - DATA CENTER AS A SERVICE (DC10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/244a5280993745edb06be92812a8feac/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Navy, is seeking maintenance renewal services for Genesys Licenses for the ACD (Automated Call Distribution) System. Genesys is the only company with proprietary rights to their software and is capable of providing maintenance support for their systems. The procurement is a Total Small Business Set-Aside and will be conducted on a firm fixed-price basis. Interested parties must be registered in the System for Award Management (SAM) database prior to submitting a quote. The deadline for quote submission is 12:00 pm Eastern Standard Time on October 10, 2023. All quotes/responses should be submitted via email to Donna Owens at donna.m.owens24.civ@us.navy.mil.

    Point(s) of Contact
    Donna Owens
    301757
    donna.m.owens24.civ@us.navy.mil
    Files
    Title
    Posted
    N0042124T0001 1155.pdf
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    Genesys Maintenance Renewal
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    Combined Synopsis/Solicitation
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