DA10--Software Maintenance and Support Services for the Hyland PACSGear system in support of the Veterans Integrated Service Network 20.
ID: 36C26025Q0224Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF260-NETWORK CONTRACT OFFICE 20 (36C260)VANCOUVER, WA, 98662, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/4f120eba3caa430db1bc772154b923d7/view
Timeline
    Description

    The Department of Veterans Affairs (VA) is seeking qualified contractors to provide software maintenance and support services for the Hyland PACSGear system, specifically for the Veterans Integrated Service Network (VISN) 20, which serves Veterans across Alaska, Idaho, Oregon, and Washington. The procurement aims to establish a firm-fixed price contract that includes a base year and four option years, focusing on unlimited support for various Hyland applications that integrate imaging services with the Electronic Health Record (EHR). This initiative is crucial for enhancing the IT infrastructure that supports approximately 1.2 million Veterans in the Pacific Northwest, ensuring compliance with security requirements for personnel accessing sensitive information. Interested contractors must respond with their capabilities and company details to Jennifer Robles at jennifer.robles1@va.gov by February 3, 2024, at 4 PM Mountain Time.

    Point(s) of Contact
    Jennifer RoblesContracting Officer
    -
    -
    jennifer.robles1@va.gov
    Files
    Title
    Posted
    36C26025Q0224.docx
    The Department of Veterans Affairs (VA), through Network Contracting Office 20, seeks to identify qualified contractors for software maintenance and support services for the Hyland PACSGear system. This Sources Sought Notice is not a solicitation but aims to gather information regarding contractor availability and capability for a potential firm-fixed price contract. The contract will cover a base year plus four option years, focused on supporting VISN 20, which encompasses healthcare services for Veterans across several Western states, including Alaska, Idaho, Oregon, and Washington. Key services include maintenance for various Hyland applications that integrate imaging services with the Electronic Health Record (EHR). The contractor will provide unlimited support, including software updates and fixes, and must operate during standard hours, with on-call availability for urgent needs. The scope also emphasizes compliance with security requirements for contractor personnel who may access sensitive VA information. Responses should include company details, capabilities, and current contract statuses. The Government reserves the right to use the information received for evaluation and future determinations. This notice underscores the VA's commitment to improving service delivery for the estimated 1.2 million Veterans in the Pacific Northwest by facilitating essential IT infrastructure support.
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