Service Desk Artificial Intelligence Market Research
ID: W519TC-26-R-0010Type: Special Notice
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE ARMYACC RI

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR) (DD01)

Set Aside

No Set aside used (NONE)

Original Source

https://sam.gov/workspace/contract/opp/4092de25bd72430581a7ffcd14884730/view
Timeline
    Description

    The Department of Defense, specifically the Army Contracting Command - Rock Island (ACC RI), is seeking industry feedback through a Special Notice regarding the impact of artificial intelligence (A.I.) on outsourced IT Service Management Support Desk operations. The objective is to gather insights on how A.I. can enhance service desk operations, metrics reporting, and support agreements, particularly in improving customer experience and ticket resolution efficiency. This initiative is crucial as the Army aims to adapt to the evolving landscape of A.I. technologies, which can potentially reduce reliance on live agents and reshape operational metrics. Interested parties can direct their inquiries to Shelly Robacker at mary.m.robacker.civ@army.mil or Andrew Ritchie at Andrew.p.ritchie2.civ@army.mil for further information.

    Point(s) of Contact
    Shelly Robacker
    (520) 693-0296
    mary.m.robacker.civ@army.mil
    Andrew Ritchie
    Andrew.p.ritchie2.civ@army.mil
    Files
    No associated files provided.
    Lifecycle
    Title
    Type
    Service Desk Artificial Intelligence Market Research
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