Request For Information (RFI) - Outbound Mail Operations Services
ID: 70FB7025I00000026Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFFEDERAL EMERGENCY MANAGEMENT AGENCYINCIDENT SUPPORT SECTION(ISS70)WASHINGTON, DC, 20472, USA

NAICS

Private Mail Centers (561431)

PSC

SUPPORT- ADMINISTRATIVE: MAILING/DISTRIBUTION (R604)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/b268b1d8ef8a42398a8855f2ecc7476c/view
Timeline
    Description

    The Department of Homeland Security, through the Federal Emergency Management Agency (FEMA), is seeking information from qualified contractors to support outbound mail operations related to its Individuals and Households Program (IHP). The objective is to establish a contractor-operated mail processing system capable of managing high volumes of correspondence generated by disaster assistance requests, ensuring privacy, accuracy, and timely delivery of services to disaster applicants. This initiative is critical for effective communication and aid distribution following Presidentially-declared emergencies, reflecting FEMA's commitment to disaster recovery logistics. Interested vendors must submit their capabilities statements by February 14, 2025, to the designated contacts, Oneko Dunbar and Marcia Irizarry Snyder, via the provided email addresses.

    Point(s) of Contact
    Oneko Dunbar, Contracting Officer
    Oneko.Dunbar@fema.dhs.gov
    Marcia Irizarry Snyder, Contract Specialist
    marcia.irizarrysnyder@fema.dhs.gov
    Files
    Title
    Posted
    ATTACHMENT 2_DRAFT SOW Outbound Mail Ops 1.29.2025.pdf
    The document outlines a Request for Proposal (RFP) from the Federal Emergency Management Agency (FEMA) related to "Outbound Mail Operations Support." The primary objective is to enhance FEMA’s Individuals and Households Program (IHP) by establishing a contractor-operated mail processing system for disaster applicant correspondence. Key tasks include managing high volumes of outgoing mail, ensuring privacy and accuracy, and timely delivery. The contractor must maintain a ready infrastructure to begin operations promptly following disaster declarations. The scope involves the processing and mailing of sensitive personal information to disaster victims, utilizing automated systems for efficiency and cost-effectiveness. The contract will be structured as a firm-fixed price Indefinite Delivery, Indefinite Quantity (IDIQ) contract with performance standards focusing on timeliness and quality. Specific contractor responsibilities include managing personnel, training staff, maintaining security measures, and complying with various federal regulations regarding information handling. The document emphasizes the necessity for robust infrastructure and operational readiness to meet FEMA’s delivery commitments, reflecting a comprehensive approach to disaster recovery communication logistics.
    ATTACHMENT I__RFI - Outbound Mail Operations 1.29.2025.pdf
    The Federal Emergency Management Agency (FEMA) is seeking information through a Sources Sought Notice for contractor support in its outbound mail operations related to the Individuals and Households Program (IHP). This initiative aims to enhance FEMA’s capacity to manage the high volume of correspondence generated by disaster-related assistance requests, ensuring the effective communication of aid to applicants following Presidentially-declared emergencies. FEMA emphasizes the need for privacy, accuracy, and timely processing of mail, which it believes is best handled through contractor expertise. Interested vendors are invited to submit information detailing their capabilities, including relevant experience in mail processing and disaster operations. Submissions must follow a specific format and are due by February 14, 2025. This RFI aims to gauge the market’s ability to meet these operational needs, setting the stage for potential future contracts under the outlined requirements.
    Lifecycle
    Title
    Type
    Request For Information (RFI) - Outbound Mail Operations Services
    Currently viewing
    Sources Sought
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