D--Microsoft Unified Support Agreement & ISD
ID: 140D0425Q0031Type: Sources Sought
Overview

Buyer

INTERIOR, DEPARTMENT OF THEDEPARTMENTAL OFFICESIBC ACQ SVCS DIRECTORATE (00004)HERNDON, VA, 20170, USA

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

PSC

IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (DE10)

Original Source

https://sam.gov/opp/ede0fb2b128d45f3a03ee13e2a9298cf/view
Timeline
    Description

    The Department of the Interior (DOI) is seeking industry input for a Microsoft Unified Support Agreement and Industry Solutions Delivery (MUSA & ISD) contract aimed at establishing a centralized Blanket Purchase Agreement (BPA) for Microsoft support and consulting services across its various Bureaus and Offices. The objective of this procurement is to consolidate existing support agreements, enhance operational efficiency, and provide comprehensive technical support, maintenance, and advisory services to optimize DOI's investments in Microsoft 365 (M365) software. This initiative is crucial for improving the management of DOI's Microsoft products and cloud infrastructure, ultimately supporting the agency's digital transformation goals. Interested firms are invited to submit their responses to the draft Statement of Work (SOW) by October 31, 2024, with submissions required in Microsoft Word format. For further inquiries, contact Shannon Triana at shannon_m_triana@ibc.doi.gov or call 703-964-8432.

    Point(s) of Contact
    Triana, Shannon
    (703) 964-8432
    (202) 219-3911
    shannon_m_triana@ibc.doi.gov
    Files
    Title
    Posted
    A04_SOW_MUSA_ISD_1.docx
    The Department of the Interior (DOI) is seeking a comprehensive Microsoft Unified Support and Industry Solutions Delivery (ISD) contract to optimize its investments in Microsoft 365 (M365) software. The contract aims to consolidate existing support agreements across various Bureaus and Offices, improving cost-efficiency and administrative processes. The Statement of Work (SOW) details an enterprise-wide services contract that will provide proactive technical support, maintenance services, and advisory services to enhance the health and functionality of DOI's Microsoft environment. Key services include around-the-clock technical support, proactive monitoring, education programs, and custom engagements, all designed to prevent issues and enhance the adoption of Microsoft technologies. The contract will span a base year with four optional one-year extensions, ensuring long-term support for DOI's digital transformation goals. Deliverables include monthly health reports and root cause analyses of system outages. The contract's performance will take place primarily at the DOI's Office of the Chief Information Officer in Washington, DC. Compliance with applicable accessibility standards ensures that all services and products are accessible to individuals with disabilities. This initiative represents DOI's commitment to maximizing the utility of its Microsoft solutions while improving overall operational effectiveness.
    A14_MR_Sources_Sought_RFI_v4_SAM_1.docx
    The United States Department of the Interior (DOI) is seeking industry input through a Sources Sought and Request for Information (RFI) to establish a Microsoft Unified Support Agreement and Industry Solutions Delivery (MUSA & ISD) contract. This initiative aims to create an enterprise-wide Blanket Purchase Agreement (BPA) for centralized access to Microsoft support and consulting services across DOI's various Bureaus and Offices. The RFI invites firms to comment on a draft Statement of Work (SOW), verify their capabilities, express interest in the opportunity, and provide necessary product and labor category suggestions. Respondents are also asked to detail previous relevant experience and training approaches for stakeholders regarding Microsoft Unified Support concepts. The deadline for submissions is October 31, 2024, and responses must be sent in Microsoft Word format to ensure timely evaluation. This procurement effort serves as a crucial step in enhancing DOI's Microsoft product and cloud infrastructure management, ultimately improving operational efficiency and support quality.
    Lifecycle
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    Type
    D--Microsoft Unified Support Agreement & ISD
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