CART Services - DFAS Columbus
ID: HQ042324QE020Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEFENSE FINANCE AND ACCOUNTING SERVICE (DFAS)DEFENSE FINANCE AND ACCOUNTING SVCCOLUMBUS, OH, 432131152, USA

NAICS

Translation and Interpretation Services (541930)

PSC

SUPPORT- ADMINISTRATIVE: TRANSLATION AND INTERPRETING (R608)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/864973caf3324a949eab34ca09c1edc7/view
Timeline
    Description

    The Defense Finance and Accounting Service (DFAS) is seeking qualified vendors to provide Communication Access Realtime Translation (CART) services for deaf and hard-of-hearing employees at its Columbus, Ohio location. The procurement includes both onsite and remote CART services, which will support approximately 60 employees, with 10 requiring regular assistance, during various meetings and training sessions. This initiative underscores the government's commitment to inclusivity and accessibility in the workplace, ensuring effective communication for all employees. Interested vendors must submit their quotations by 2:00 PM EST on September 27, 2024, with a total funding amount of $22,500,000 allocated for the contract, which spans from October 15, 2024, to October 14, 2025, with options for renewal. For further inquiries, vendors can contact Brent Lehrke at brent.l.lehrke.civ@mail.mil or Laura B. Price at Laura.B.Price7.civ@mail.mil.

    Files
    Title
    Posted
    Attachment 01 Performance Work Statement.docx
    The Performance Work Statement (PWS) for Communication Access Realtime Translation (CART) Services to be provided by contractors at the Defense Finance and Accounting Services (DFAS) in Columbus, OH aims to support approximately 60 deaf and hard of hearing employees, with 10 requiring services regularly. The contract, lasting one year with four optional renewals, includes provisions for onsite and remote CART services, utilizing stenotype machines and compatible software. The contractors must ensure eligibility through qualifications aligned with the Americans with Disabilities Act, which entails a typing speed of 225+ words per minute with 95% accuracy. Specific requirements detail performance conditions, including notification times for service requests, cancellation policies, and invoicing procedures. Both onsite and remote service conditions are stipulated, addressing security clearance for contractor personnel. Additionally, a Quality Assurance Surveillance Plan (QASP) is implemented to monitor contractor performance through inspections and feedback from service recipients. The document underscores DFAS's commitment to accessibility and compliance with federal employment standards, ensuring effective communication for hearing-impaired employees across various organizational events.
    Attachment 02 Instructions to Offerors.docx
    The Defense Finance and Accounting Service (DFAS) is issuing a Request for Quotation (RFQ) for CART Services and is seeking vendor quotations by September 27, 2024. The submission must consist of two attachments: one detailing the technical approach and past performance factors, and the second containing the price quote. The technical approach must address the availability of certified interpreters and the vetting process for newcomers, while the past performance segment requires recent contracts demonstrating the vendor's relevant experience. Evaluation criteria prioritize the technical approach and past performance over price, with an emphasis on the quality of proposals. The government reserves the right to assess past performance data from various sources, favoring contracts that resemble the scope of the RFQ. Vendors must ensure that any subcontractor past performance information can be shared. Pricing must reflect an appropriate mix of labor for the requirements, with vendors encouraged to demonstrate competitive pricing. The RFQ underscores the government’s aim to identify the vendor that offers the best overall value, balancing quality and pricing.
    Attachment 03 Past Performance Questionnaire.docx
    The document outlines the Past Performance Questionnaire for the CART Service (Onsite/Remote) intended for the Defense Finance and Accounting Service (DFAS) in Columbus. Its primary purpose is to gather evaluations of contractor performance from a Point of Contact (POC) with relevant experience. Quoters are instructed to complete Section A with their details and send the form to their customer POC. Respondents must fill out Sections B and C and submit their feedback by 2 P.M. ET on September 27, 2024, via email. Section C includes a performance rating scale from Exceptional to Unsatisfactory, along with criteria for performance evaluation. Respondents are required to assess overall technical performance, quality of work, schedule adherence, and cost efficiency, providing a narrative for any marginal or unsatisfactory ratings. Additionally, respondents must answer questions regarding the contractor's risk management and likelihood of future engagement. This questionnaire is part of the federal RFP process, aimed at ensuring accountability and quality in contractor performance, which is critical for maintaining standards in government contracting. Properly executed, the feedback derived from this assessment helps inform future contract decisions and enhances overall project success.
    RFQ HQ042324QE020.pdf
    The document is a solicitation for Communication Access Realtime Translation (CART) services specifically directed towards women-owned small businesses, issued by the Defense Finance and Accounting Service (DFAS) in Columbus, Ohio. It outlines the contract requirements, including the provision of onsite and remote CART services to support deaf and hard-of-hearing employees during various meetings and trainings. The period of performance spans from October 15, 2024, to October 14, 2025, with options to extend over subsequent years. A total amount of $22,500,000 is allocated for these services, which will involve labor hours measured across specific quantities for each type of service required. The contracting process emphasizes the necessity for compliance with federal acquisition regulations and outlines payment and invoicing procedures through electronic systems. Additionally, it contains provisions regarding inspections, acceptance, and potential terminations of the contract, ensuring that government standards are upheld. This solicitation reflects the government's commitment to inclusivity and support for small businesses, particularly those owned by women, in fulfilling their service delivery requirements.
    Lifecycle
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    CART Services - DFAS Columbus
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    Combined Synopsis/Solicitation
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