Case Management System (CMS)
ID: NB176000-24-02729Type: Combined Synopsis/Solicitation
Overview

Buyer

COMMERCE, DEPARTMENT OFNATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGYDEPT OF COMMERCE NISTGAITHERSBURG, MD, 20899, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/2b81094b4f07403484ffe2d19f2bd44c/view
Timeline
    Description

    The National Institute of Standards and Technology (NIST) is seeking proposals for a cloud-based Case Management System (CMS) to enhance its Employee and Labor Relations (ELR) processes within the Office of Human Resources Management (OHRM). The CMS will replace current manual tracking methods for approximately 4,000 employee cases, requiring features such as multi-user support, robust reporting, and compliance with Federal security and privacy standards, including FedRAMP authorization at the Moderate level. This procurement is crucial for modernizing NIST's workforce management tools and improving operational efficiency. Interested small businesses must submit their quotations by September 13, 2024, with the anticipated contract award date set for September 30, 2024. For further inquiries, contact Rene D. Edwards at rene.edwards@nist.gov or Robert Singman at robert.singman@nist.gov.

    Point(s) of Contact
    Rene D. Edwards
    (301) 975-6107
    rene.edwards@nist.gov
    Robert Singman
    (301) 975-6388
    robert.singman@nist.gov
    Files
    Title
    Posted
    Final SOW 8-8-24.docx
    The National Institute of Standards and Technology (NIST) seeks a cloud-based Case Management System (CMS) for its Employee & Labor Relations (ELR) functions in the Office of Human Resources Management (OHRM). This system aims to replace current manual processes for managing approximately 4,000 employee cases, offering features like multi-user support, robust reporting, and integration capabilities, while adhering to Federal IT security and privacy standards. Essential requirements include web-based functionality, a non-proprietary database, user-friendly interfaces, role-based access, and comprehensive reporting tools. The system must support secure data handling, including encryption and privacy protections. Additionally, capabilities for automated task management, email notifications, and comprehensive user training will be necessary to ensure smooth implementation and ongoing support. The project's structure includes a kick-off meeting, detailed project management, and a thorough implementation plan that encompasses security communications. The contract will span one base year and four optional extension years, ensuring compliance with security frameworks like FedRAMP. Deliverables include the implementation and ongoing maintenance support, alongside documentation for user training and system administration. The overall goal is to enhance ELR case management efficiency while ensuring compliance with federal regulations and security protocols.
    Questions and Answers-9-5-2024.docx
    The NIST Request for Quote (RFQ) NB176000-24-02729 seeks proposals for a Case Management System (CMS) specifically for the Office of Human Resources Management. Key points include a clarification that the system will only require up to 10 user accesses despite the agency having 4,000 employees. The procurement follows FAR guidelines rather than Simplified Acquisition Procedures, and necessitates data migration of up to 11.1 GB, involving around 15,000 documents and over 3,500 rows of case information. The solution must be FedRAMP authorized at the moderate level and software costs are constrained to SaaS pricing only. The anticipated contract award date is September 30, 2024, and the response deadline has been extended to September 13, 2024, to accommodate inquiries and the Labor Day holiday. There are no incumbents for this requirement, and the government has no preference for vendors. The Q&A section includes provisions for automation, workflow customization, and clarifications on volume submission requirements. This solicitation signifies the NIST's intent to modernize its case management processes while following compliance and technical standards.
    Solicitation_CMS Database- RJS..docx
    The National Institute of Standards and Technology (NIST) has issued a Request for Quote (RFQ) for a comprehensive Case Management System (CMS) to improve its Employee and Labor Relations (ELR) processes. This solicitation is set aside entirely for small businesses, adhering to the NAICS code 541519, with a maximum revenue limit of $34 million. The selected CMS must be cloud-based, reliable, scalable, and meet federal security and privacy standards. It is intended to streamline the tracking and management of various employee cases for approximately 4,000 staff, accommodating at least ten concurrent users. Quoters are required to provide firm fixed-price quotations for various components during a base period and four option periods, each involving specific functionalities such as documentation support, system setup, and user access. Quotations must comply with the instructions provided, including submissions through designated email addresses by September 3, 2024. Key evaluation factors include proof of FedRAMP authorization at the Moderate level, a live demonstration of the CMS, and a detailed technical approach that showcases the quoter's understanding of the requirements. The contract will be awarded based on the best value to the government, considering both price and non-price factors, highlighting NIST’s commitment to enhancing operational efficiency through modern technology solutions.
    Solicitation_CMS Database-Revised 9-5-2024.docx
    The National Institute of Standards and Technology (NIST) is soliciting quotes for a Case Management System (CMS) to manage Employee and Labor Relations (ELR) cases within its Office of Human Resources Management. This combined synopsis/solicitation, identified as NB176000-24-02729, is exclusively open to small businesses under the NAICS code 541519, with a size standard of $34 million. The CMS must provide a cloud-based solution that complies with Federal security requirements and accommodate around 4,000 employees, facilitating the tracking and management of various ELR case types. Offerors must submit firm fixed price quotations, including required documentation and a demonstration of their CMS capabilities. The evaluation criteria prioritize FedRAMP authorization, technical capability, and pricing, specifically favoring those with a live presentation of their system's functionalities. The final award will be a Firm Fixed Price purchase order, with all submissions due by September 3, 2024. This procurement process emphasizes compliance with various Federal Acquisition Regulations, ensuring efficient contract performance and adherence to security standards.
    Solicitation_CMS Database-Revised 9-6-2024-FedRAMP Designation.docx
    The National Institute of Standards and Technology (NIST) has issued a Request for Quote (RFQ) for a comprehensive Case Management System (CMS) intended to enhance the tracking, management, and reporting of Employee and Labor Relations (ELR) cases. The solicitation, set aside exclusively for small businesses, aims to upgrade the current manual processes utilized by the Office of Human Resources Management. The required CMS must be cloud-based, reliable, scalable, and compliant with Federal security and privacy regulations while supporting approximately 4,000 employees with at least ten concurrent users. The RFQ outlines various contract line items for a fixed price model covering setup, documentation, and user access. Offerors are required to submit detailed quotations, including technical approaches and past performance, alongside a live CMS demonstration. Evaluation criteria emphasize FedRAMP designation, technical capabilities, and pricing, with a preference for proposals demonstrating a solid understanding of the Statement of Work. The government anticipates a contract with a base period and up to four option periods, starting upon the issuance of authority to operate. This procurement marks a pivotal step in enhancing the operational efficiency of NIST's workforce management tools, reflecting a commitment to modernizing its employee relations infrastructure.
    Lifecycle
    Title
    Type
    Case Management System (CMS)
    Currently viewing
    Combined Synopsis/Solicitation
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