DEFENSE PERSONAL PROPERTY SYSTEM (DPS) TECHNICAL SUPPORT CENTER (DTSC) RFI
ID: TRANSCOM25D002Type: Presolicitation
Overview

Buyer

DEPT OF DEFENSEUS TRANSPORTATION COMMAND (USTRANSCOM)USTRANSCOM-AQSCOTT AFB, IL, 62225-5357, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/adc77af63cb7468d948575a3d7a8dcaf/view
Timeline
    Description

    The United States Transportation Command (USTRANSCOM) is seeking responses to a Request for Information (RFI) regarding technical support services for the Defense Personal Property System (DPS) through a planned contract in 2025. The procurement aims to establish Tier 1 and Tier 2 helpdesk services, maintain ticketing software (currently ServiceNow), and provide operational support to enhance the Defense Personal Property Program (DP3). This initiative is crucial for ensuring efficient relocation services for military personnel and their families, emphasizing the need for responsive customer service and adherence to government security protocols. Interested parties must submit their RFI responses by 1500 (CT) on November 4, 2024, and can request one-on-one discussions with the requirements team, with priority given to small business responders. For further inquiries, contact Kailey C. Schuette at kailey.c.schuette.civ@mail.mil or Megan Gonzalez at megan.m.gonzalez4.civ@mail.mil.

    Point(s) of Contact
    Kailey C. Schuette
    kailey.c.schuette.civ@mail.mil
    Megan Gonzalez
    megan.m.gonzalez4.civ@mail.mil
    Files
    Title
    Posted
    2024.09.30 PWS.pdf
    The Performance Work Statement (PWS) outlines the technical support required for the Defense Personal Property Program (DP3) Technical Support Center (DTSC) by the United States Transportation Command (USTRANSCOM). The contract focuses on providing Tier I and Tier II technical assistance for various applications including the Defense Personal Property System (DPS) and MilMove. Key responsibilities include contract management, sustainment and maintenance of ticketing software (ServiceNow or an equivalent), call and email management, and customer service. Specific tasks involve maintaining the omni-channel communication systems, offering training for users, ensuring timely ticket resolution, and managing knowledge databases. Contractors are required to deliver various reports, including monthly status updates and emergency plans, while adhering to government security protocols. The document emphasizes the necessity for responsive, reliable customer service and outlines performance expectations, including metrics for timely reporting and incident resolution. It aims to ensure that USTRANSCOM meets the relocation needs of military personnel and their families efficiently and effectively.
    2024.10.10 RFI-TRANSCOM25D002.pdf
    The U.S. Transportation Command (USTRANSCOM) has issued a Request for Information (RFI) to obtain technical and functional support for the Defense Personal Property System (DPS) through a planned contract in 2025. The RFI seeks market insights on Tier 1 and Tier 2 helpdesk services, ticketing software maintenance (currently using ServiceNow), and necessary operational support to improve the Defense Personal Property Program (DP3). This informational request is not a solicitation for proposals or contracts; responses will aid USTRANSCOM's market research and future acquisition strategies. Interested parties are invited to submit detailed capabilities regarding software support for logistics applications, compliance with Defense Department standards, and quality assurance practices. Responses should clarify company background, experience, and business classification as either small or large. The RFI process includes specific submission details, a timeline for responses due by November 4, 2024, and the option for one-on-one discussions for the first responding companies. USTRANSCOM emphasizes the importance of innovative solutions aligned with current industry standards to enhance their operational readiness and support to military personnel and their dependents.
    2024.10.21 RFI Information Sheet.rtf
    The Request for Information (RFI) from the United States Transportation Command (USTRANSCOM) pertains to the Defense Personal Property Program (DPS) Technical Support Center (DTSC). The RFI is aimed at gathering information from potential contractors concerning capabilities and qualifications to provide technical support services. Interested companies must submit a completed information sheet that includes vital details such as company name, address, CAGE code, contact information, facility clearance level, and contract vehicles available. Respondents are required to identify their business size (small or large) and indicate any applicable socioeconomic classifications if they qualify as a small business, including HUBZone, Veteran-Owned, and Woman-Owned categories. The document also asks for examples of past contract experiences related to similar efforts, detailing project scope, type, dollar value, and whether the company acted as a prime contractor or subcontractor. The RFI's purpose is to assess the market for qualified vendors and facilitate the subsequent procurement process for USTRANSCOM's needs in logistical support services within the framework of government contracting.
    Lifecycle
    Title
    Type
    DEFENSE PERSONAL PROPERTY SYSTEM (DPS) TECHNICAL SUPPORT CENTER (DTSC) RFI
    Currently viewing
    Presolicitation
    Similar Opportunities
    S&RTS, Pacific Northwest (PNW)
    Active
    Dept Of Defense
    The United States Transportation Command (USTRANSCOM) is seeking sources for Stevedoring and Related Terminal Services (S&RTS) to manage military cargo operations at the Ports of the Pacific Northwest (PNW), specifically in Tacoma, Washington, and Portland, Oregon. The contractor will be responsible for a comprehensive range of services, including loading, unloading, documentation, and cargo management for various types of military cargo, ensuring compliance with safety, security, and operational guidelines throughout the year. This procurement is critical for maintaining operational readiness within military logistics and transportation, with an anticipated contract period from August 1, 2025, to July 31, 2030. Interested parties must submit an Information Sheet and responses to a Market Research Survey by November 8, 2024, and can direct inquiries to Melissa Romagno or Cassandra A. Range via the provided email addresses.
    JTMS Program Support
    Active
    Dept Of Defense
    The U.S. Transportation Command (USTRANSCOM) is seeking industry partners to provide non-personal Advisory and Assistance Services (A&AS) for the Joint Transportation Management System (JTMS) program. The objective of this procurement is to support the integration of transportation and financial processes through the implementation of an enterprise-wide Enterprise Resource Planning (ERP) system, which will enhance operational efficiency and compliance within the Department of Defense (DoD). This initiative is critical for optimizing transportation management and ensuring auditability in financial processes, reflecting USTRANSCOM's commitment to improving joint force operations. Interested parties are encouraged to submit their capabilities and past performance information by the specified due date, with inquiries directed to Daniel Schwab at daniel.j.schwab11.civ@mail.mil or Rachel M. Gorka at rachel.m.gorka.civ@mail.mil.
    USTRANSCOM IT Programs and Support Services Division – 1st Qtr FY25 Industry Forum
    Active
    Dept Of Defense
    The U.S. Transportation Command (USTRANSCOM) is hosting a virtual Industry Forum for its IT Programs and Support Services Division on November 20, 2024, from 0900 to 1200 CT. The forum aims to provide updates on acquisition processes, a briefing on the Cybersecurity Maturity Model Certification (CMMC), and facilitate open discussions among industry participants. This event is crucial for stakeholders involved in defense IT services, as it fosters collaboration and information sharing regarding upcoming opportunities and requirements. Attendees can join the forum via Microsoft Teams without prior registration, and for inquiries, they may contact the primary or secondary contacts listed in the notice.
    Global Protective Services (GPS) RFI 7
    Active
    Dept Of Defense
    The Department of Defense, specifically the Army Contracting Command, is seeking input through a Request for Information (RFI) regarding the Global Protective Services (GPS) procurement. The objective of this RFI is to gather feedback on draft documents related to security services, aiming to enhance clarity, completeness, and feasibility of the requirements before the formal Request for Proposal (RFP) is released. This procurement is critical for ensuring effective security operations in overseas locations, with an anticipated contract ceiling of approximately $10.3 billion over ten years under a Multiple-Award Indefinite Delivery Indefinite Quantity (MA-IDIQ) framework. Interested contractors are encouraged to submit their detailed feedback by email to usarmy.ria.acc.mbx.gps@army.mil no later than 0900 CST on November 5, 2024, to contribute to the development of the acquisition strategy.
    Request for Information: EMSS Global Logistical (ELOG) Services Management
    Active
    Dept Of Defense
    The Department of Defense, specifically the Department of the Air Force, is seeking industry feedback through a Request for Information (RFI) for the Enhanced Mobile Satellite Services (EMSS) Global Logistical Services Management contract. This opportunity aims to gather insights and best practices related to the Distributed Tactical Communications System (DTCS), which includes satellite communications and tactical radios, to inform the acquisition strategy for comprehensive contractor support in operational, engineering, and technical requirements. The contractor will play a vital role in ensuring the effective functioning of EMSS capabilities, including logistical support, inventory management, and field service representative (FSR) services. Interested parties are encouraged to submit well-defined responses to specific questions outlined in the RFI to Anar Wagner and Karla Delaney via email, with the solicitation expected to be issued by a date to be determined.
    Dismounted Unit Soldier Transport (DUST)
    Active
    Dept Of Defense
    The Department of Defense, specifically the Department of the Army, is conducting a Sources Sought Notice to identify vendors capable of fulfilling the production requirements for the Dismounted Unit Soldier Transport (DUST) Program. This initiative aims to procure an all-terrain powered cart designed to enhance the operational capabilities of dismounted units by enabling them to carry sufficient supplies for extended periods without external resupply. The DUST systems will support various functions, including production, logistics, testing, and program management, with a potential contract structured as Firm-Fixed-Price over a five-year period. Interested parties are encouraged to submit their Capability Statements by 12:00 PM EST on November 7, 2024, to the Contract Specialist, Shannon DeRue, at shannon.n.derue.civ@army.mil.
    ATLANTIC UNDERSEA TEST AND EVALUATION CENTER (AUTEC) PALM BEACH FL (KPBI)—ANDROS TOWN BAHAMAS (MYAF)
    Active
    Dept Of Defense
    The United States Transportation Command (USTRANSCOM) is seeking a qualified air carrier to provide fixed-wing air transportation services between Palm Beach International Airport (KPBI) in Florida and Andros Town/Fresh Creek International Airport (MYAF) in the Bahamas. The contractor must operate a climate-controlled aircraft capable of transporting between 15 and 19 passengers and their baggage, with a requirement for a minimum of two round trips per day, Monday through Friday, ensuring operational readiness and reliability. This contract is critical for supporting USTRANSCOM's logistics and operational goals, emphasizing safety, regulatory compliance, and effective management of personnel and aircraft. Interested parties should contact Matthew R. Bowen at matthew.r.bowen4.civ@mail.mil or TSgt Nolan Strange at nolan.r.strange.mil@mail.mil for further details, with responses to the Request for Information (RFI) due by November 12, 2024.
    Request for Information (RFI), Third-Party Administrator (TPA) in support of the TRICARE Dental Program (TDP-7), HT9402-24-RFI-0219
    Active
    Dept Of Defense
    The Department of Defense, through the Defense Health Agency (DHA), is issuing a Request for Information (RFI) for a Third-Party Administrator (TPA) to support the seventh generation TRICARE Dental Program (TDP-7). The TPA will be responsible for managing administrative functions such as eligibility determinations, enrollments, and premium payment processes for up to 3 million eligible beneficiaries, including active-duty service members and their families. This initiative is crucial for enhancing the dental benefits offered under the TDP, which will incorporate new requirements from the National Defense Authorization Act (NDAA) for Fiscal Year 2023. Interested parties are encouraged to submit their responses by November 4, 2024, to the designated contacts, David Smith and Chelsea Lavelle, via the provided email addresses.
    Special Notice for Third Party Logistic (3PL) Firms for Transportation, Storage, and Distribution of Food for the Agricultural Marketing Service (AMS) – Request for Information
    Active
    Agriculture, Department Of
    The U.S. Department of Agriculture's Agricultural Marketing Service (AMS) is seeking information from Third-Party Logistics (3PL) firms to enhance the transportation, storage, and distribution of food for its nutrition assistance programs, including the Food Distribution Program on Indian Reservations (FDPIR) and the Commodity Supplemental Food Program (CSFP). The objective of this Request for Information (RFI) is to gather insights and proposals that address current logistical challenges, improve supply chain resilience, and enhance customer experience in food distribution, particularly to remote and underserved communities. Interested firms are encouraged to propose innovative 3PL models that encompass the management of dry, refrigerated, and frozen food products, while also addressing technology integration and performance metrics. Written responses to the RFI are due by November 4, 2024, and interested parties can submit questions until October 15, 2024, with a virtual Q&A session scheduled for October 21, 2024. For further inquiries, contact Nicholas Skarzynski at nicholas.skarzynski@usda.gov.
    USSOCOM PEO-M DCS Multi-terrain Maintenance Trolley AE
    Active
    Dept Of Defense
    The Department of Defense, through USSOCOM PEO-Maritime (PEO-M), is seeking industry participation for the design and development of a multi-terrain maintenance trolley for the Dry Combat Submersible (DCS) program. The objective is to create a trolley that can operate effectively on rough and uneven terrain, providing maintenance and support capabilities similar to the existing OEM system, while being transportable by air, land, and sea. This initiative is crucial for ensuring operational readiness in diverse deployment environments. Interested parties must submit their capabilities by November 15, 2024, and can participate in a virtual Q&A session on October 29, 2024. For further inquiries, contact Ronald Reed at ronald.e.reed.civ@socom.mil or Juanita Bell at juanita.bell.ctr@socom.mil.