The Performance Work Statement (PWS) outlines the technical support required for the Defense Personal Property Program (DP3) Technical Support Center (DTSC) by the United States Transportation Command (USTRANSCOM). The contract focuses on providing Tier I and Tier II technical assistance for various applications including the Defense Personal Property System (DPS) and MilMove. Key responsibilities include contract management, sustainment and maintenance of ticketing software (ServiceNow or an equivalent), call and email management, and customer service.
Specific tasks involve maintaining the omni-channel communication systems, offering training for users, ensuring timely ticket resolution, and managing knowledge databases. Contractors are required to deliver various reports, including monthly status updates and emergency plans, while adhering to government security protocols.
The document emphasizes the necessity for responsive, reliable customer service and outlines performance expectations, including metrics for timely reporting and incident resolution. It aims to ensure that USTRANSCOM meets the relocation needs of military personnel and their families efficiently and effectively.
The U.S. Transportation Command (USTRANSCOM) has issued a Request for Information (RFI) to obtain technical and functional support for the Defense Personal Property System (DPS) through a planned contract in 2025. The RFI seeks market insights on Tier 1 and Tier 2 helpdesk services, ticketing software maintenance (currently using ServiceNow), and necessary operational support to improve the Defense Personal Property Program (DP3). This informational request is not a solicitation for proposals or contracts; responses will aid USTRANSCOM's market research and future acquisition strategies. Interested parties are invited to submit detailed capabilities regarding software support for logistics applications, compliance with Defense Department standards, and quality assurance practices. Responses should clarify company background, experience, and business classification as either small or large. The RFI process includes specific submission details, a timeline for responses due by November 4, 2024, and the option for one-on-one discussions for the first responding companies. USTRANSCOM emphasizes the importance of innovative solutions aligned with current industry standards to enhance their operational readiness and support to military personnel and their dependents.
The Request for Information (RFI) from the United States Transportation Command (USTRANSCOM) pertains to the Defense Personal Property Program (DPS) Technical Support Center (DTSC). The RFI is aimed at gathering information from potential contractors concerning capabilities and qualifications to provide technical support services. Interested companies must submit a completed information sheet that includes vital details such as company name, address, CAGE code, contact information, facility clearance level, and contract vehicles available. Respondents are required to identify their business size (small or large) and indicate any applicable socioeconomic classifications if they qualify as a small business, including HUBZone, Veteran-Owned, and Woman-Owned categories. The document also asks for examples of past contract experiences related to similar efforts, detailing project scope, type, dollar value, and whether the company acted as a prime contractor or subcontractor. The RFI's purpose is to assess the market for qualified vendors and facilitate the subsequent procurement process for USTRANSCOM's needs in logistical support services within the framework of government contracting.