Catawba Service Unit Telephone and Internet Service
ID: 75H71525Q00038Type: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICENASHVILLE AREA INDIAN HEALTH SVCNASHVILLE, TN, 37214, USA

NAICS

All Other Telecommunications (517810)

PSC

IT AND TELECOM - NETWORK: DIGITAL NETWORK PRODUCTS (HARDWARE AND PERPETUAL LICENSE SOFTWARE) (7G21)

Set Aside

Indian Small Business Economic Enterprise (ISBEE) Set-Aside (specific to Department of Interior and Indian Health Services) (ISBEE)

Original Source

https://sam.gov/opp/1abb21e252ff484f88fa7318be7c086f/view
Timeline
    Description

    The Department of Health and Human Services, through the Indian Health Service, is seeking proposals for telephone and internet services for the Catawba Service Unit located in Rock Hill, South Carolina. The primary objective is to secure a vendor capable of providing Voice-Over Internet Protocol (VoIP) services, including phone and fax systems, to enhance communication between patients and staff, while ensuring reliable connectivity and support. This procurement is crucial for improving healthcare delivery to the Native American community and includes requirements for modern equipment leasing, responsive maintenance, staff training, and compliance with accessibility standards. Interested vendors must confirm their eligibility as Indian Economic Enterprises and are encouraged to contact Andrew Rhoades at Andrew.Rhoades@ihs.gov for further details, with the contract expected to span a base year plus four optional extension years.

    Point(s) of Contact
    Andrew Rhoades
    Andrew.Rhoades@ihs.gov
    Files
    Title
    Posted
    75H71525Q00038.pdf
    The document outlines a Request for Proposal (RFP) issued by the Indian Health Service for telephone and internet services for the Catawba Service Unit. The main aim is to secure a reliable vendor to provide Voice-Over Internet Protocol (VoIP) services, including phone and fax systems essential for daily patient-employee communications. Key requirements include leasing modern equipment, responsive maintenance and support, extensive training for staff, and connectivity to national services, ensuring quick incident resolution within specified timeframes. The contract will span a base year with four optional extension years. Emphasizing cultural sensitivity, the Catawba Service Unit seeks to enhance healthcare delivery to the Native American community while maximizing resources effectively. Additionally, the proposal includes stipulations for equipment specifications, warranty, support requirements, and compliance with Section 508 Accessibility Standards. The RFP emphasizes the necessity for contractors to provide both technical capabilities and competitive pricing, with evaluation criteria focused on their past performance, technical capabilities, and overall pricing.
    Attachment 1 - IHS IEE Form.pdf
    The document is an Indian Health Service (IHS) form for self-certification under the Buy Indian Act, aimed at ensuring only qualified "Indian Economic Enterprises" participate in certain federal contracts. Offerors must confirm their eligibility as Indian Economic Enterprises during the bidding process, at contract award, and throughout the contract's duration. If an enterprise loses eligibility at any point, it must inform the Contracting Officer immediately. The form also emphasizes that any provision of false information could lead to legal repercussions under federal law. Offerors are required to represent whether they meet the definition of Indian Economic Enterprise and must be registered in the System of Award Management (SAM) to be considered for contracts. The document reinforces the commitment to support Indian-owned businesses in federal contracting opportunities while outlining clear compliance requirements for potential contractors.
    Lifecycle
    Title
    Type
    Catawba Service Unit Telephone and Internet Service
    Currently viewing
    Combined Synopsis/Solicitation
    Similar Opportunities
    Urgent IT Maintenance, CRHC, Eagle Butte, SD
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking to extend an existing contract for urgent IT maintenance and repair services at the Cheyenne River Health Service in Eagle Butte, South Dakota. This procurement aims to address an immediate need for continued IT support to ensure the functionality of office machines and processing systems critical to health services operations. The urgency of this requirement underscores the importance of reliable IT infrastructure in delivering healthcare services effectively. Interested vendors can reach out to Danielle Chasing Hawk at danielle.chasinghawk@ihs.gov or call 605-964-0605 for further details regarding this opportunity.
    Gallup Service Unit & Shiprock Service Unit: Nurse Advice/Nurse Triage Telephone Services
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking proposals for Nurse Advice/Nurse Triage Telephone Services for the Gallup and Shiprock Service Units in New Mexico. The contract will provide non-personal nurse triage services to support healthcare delivery for American Indians and Alaska Natives, with a performance period starting December 1, 2025, and extending through November 30, 2030, including a base year and four optional one-year periods. This service is critical for ensuring timely and effective healthcare access, requiring a dedicated call center capable of handling a minimum of 60 calls daily, with specific performance metrics for call handling and language interpretation. Interested vendors must submit their proposals in PDF format by December 9, 2025, at 1:00 P.M. MST, and can direct inquiries to Adrian Segay at Adrian.Segay@ihs.gov.
    MCG Health Evidence Based Guidelines
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking to award a Sole Source Non-Personal Service Purchase Order to MCG Health, LLC for the provision of evidence-based clinical guidelines to support patient care management at the Rosebud Indian Health Service Hospital in South Dakota. This procurement aims to enhance the quality of care through the implementation of clinical guidelines, which are crucial for effective patient management and treatment outcomes. The contract will cover a period of one base year with four additional option years, and interested parties can reach out to Andrea Whipple at andrea.whipple@ihs.gov or by phone at 605-747-0402 for further details.
    Two (2) Information Technology Specialists - Santa Fe Indian Health Center & Satellite Clinics
    Buyer not available
    The Department of Health and Human Services, through the Indian Health Service, is seeking proposals for two Information Technology Specialists to provide essential IT services at the Santa Fe Indian Health Center and its satellite clinics in New Mexico. The contract, structured as a Firm-Fixed-Price agreement, includes a base year and four option periods, focusing on responsibilities such as managing Windows and VM Cloud systems, IT Helpdesk support, network administration, and data management. This opportunity is set aside for Indian Small Business Economic Enterprises under the Buy Indian Act, emphasizing the importance of supporting tribal businesses in delivering healthcare services. Interested offerors must submit their quotes by December 29, 2025, by 12:30 p.m. (MST), and can direct inquiries to Patricia P. Trujillo at patricia.trujillo@ihs.gov or by phone at 505-256-6754.
    Albuquerque Area Indian Health Service Sustainable Products and Services
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking qualified vendors for sustainable products and services in the Albuquerque area. This procurement aims to identify sources that can provide environmentally friendly and sustainable solutions tailored to the needs of the Indian Health Service. The goods and services procured will play a crucial role in enhancing healthcare delivery while promoting sustainability within the community. Interested vendors, particularly those classified as Indian Small Business Economic Enterprises (ISBEE), should reach out to Eric Wright at eric.wright@ihs.gov or call 505-256-6752 for further details regarding this opportunity.
    Mobil MRI Services Extended at Cheyenne River Health Center
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking to modify and extend the current contract for Mobil MRI Services at the Cheyenne River Health Center in Eagle Butte, South Dakota. This extension is intended to cover an additional month of service, ensuring continued access to essential radiology services for the local community. The provision of these medical services is critical for the health and well-being of the population served by the health center. Interested parties can reach out to Danielle Chasing Hawk at danielle.chasinghawk@ihs.gov or by phone at 605/964-0605 for further details regarding this opportunity.
    Toner Cartridges
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service (IHS), is seeking qualified vendors to provide various toner cartridges for the Rosebud IHS Hospital located in Rosebud, South Dakota. This procurement is part of a Sources Sought Notice (IHS-SS-26-1521396) aimed at gathering information to identify Indian Small Businesses Economic Enterprises (ISBEE), Indian Economic Enterprises (IEE), or other small businesses that can fulfill this requirement, with the potential for a set-aside acquisition. The anticipated NAICS code for this procurement is 325992, and the contract will be a firm fixed-price purchase order, requiring delivery within 60 days from the award date. Interested parties must submit their capability statements via email to Jarrod Cole at jarrod.cole@ihs.gov by December 09, 2025, at 11:00 a.m. Central Time, ensuring the Sources Sought Number is included in the subject line.
    Urgent Paramedic/EMT Services, CRHC
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, intends to award a firm fixed-price contract for urgent paramedic services at the Cheyenne River Health Center in Eagle Butte, South Dakota. This contract, valued at approximately $85,856, is aimed at providing temporary paramedic services for an estimated duration of 90 days while a new contract is being established. The procurement is critical to ensure continuity of emergency medical services in the area, thereby supporting the health and safety of the local community. Interested parties can reach out to Danielle Chasing Hawk at danielle.chasinghawk@ihs.gov or by phone at 605/964-0605 for further information.
    PT PHARMACIST - CLINTON IHS
    Buyer not available
    The Department of Health and Human Services, through the Indian Health Service, is seeking qualified vendors to provide part-time pharmacist services for the Clinton Service Unit in Oklahoma, specifically for the Clinton, El Reno, and Watonga Indian Health Centers. The contract requires the provision of uninterrupted pharmacist services to eligible Native American patients, including processing prescriptions, patient counseling, and inventory management, with a performance period from January 1, 2026, to December 31, 2026. This opportunity is particularly significant as it is set aside for Indian Small Business Economic Enterprises (ISBEE) under the Buy Indian Act, promoting economic development within Native communities. Interested vendors must submit their written quotes by December 9, 2025, to Ronay Burns at ronay.burns@ihs.gov, and must meet specific qualifications, including a valid Oklahoma Pharmacist license and relevant experience.
    JOFOC-Laundry Services
    Buyer not available
    The Department of Health and Human Services, specifically the Indian Health Service, is seeking to extend the current contract for laundry services at the Cheyenne River Health Center located in Eagle Butte, South Dakota, for an additional 60 days. This procurement is crucial for maintaining hygiene and operational efficiency within the healthcare facility, ensuring that clean linens and garments are consistently available for patient care. Interested vendors can reach out to Danielle Chasing Hawk at danielle.chasinghawk@ihs.gov or by phone at 605-964-0605 for further details regarding this opportunity. The contract extension is part of ongoing efforts to support healthcare services in the region.