Que Management System
ID: FA252125QB114Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA2521 45 CONS PKPATRICK SFB, FL, 32925-3237, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/807cdaa627b34be28966d0eaaa6c10df/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, is seeking proposals for a Queue Management System (QMS) to be utilized at Visitor Control Centers (VCCs) at Patrick Space Force Base and Cape Canaveral. The system must include features such as advanced analytics for performance tracking, virtual training for staff, automatic customer notifications, and a web interface for queue participation, while ensuring cybersecurity compliance and protecting customer information. This procurement is particularly significant as it represents a new requirement with no incumbent contractor, emphasizing the government's commitment to engaging small businesses through a total small business set-aside. Interested vendors should submit their proposals by the revised deadline of August 8, 2025, and can direct inquiries to the primary contact at 45CONS.PKB.email@us.af.mil.

    Point(s) of Contact
    45CONS
    45CONS.PKB.email@us.af.mil
    Files
    Title
    Posted
    FA252125QB114 Response to Q A 31Jul25.pdf
    The document serves as an amendment to solicitation FA252125QB114 regarding a Queue Management System (QMS) for the Visitor Control Centers (VCCs) at Patrick SFB and Cape Canaveral. Key features required include advanced analytics for performance tracking, virtual training options for up to 20 staff members, and specific permissions for staff and supervisor accounts. The system will not require customer accounts for queue participation, and customers can reserve time slots up to six months in advance. The government confirms that this solicitation represents a new requirement with no incumbent contractor and will not disclose a budget range. The document emphasizes the need for both printed and digital queuing methods while ensuring cybersecurity compliance. Additionally, display screens will be supplied by the government. The award date for the contract is yet to be determined, and vendors must include hosting costs in their proposals. Ultimately, the document outlines expectations for system functionality while addressing logistical and operational considerations for effective queue management in a government setting.
    Solicitation-FA252124QB114.pdf
    The document outlines a request for quotes (RFQ) for a Queue Management System to be utilized at Visitor Control Centers at Patrick SFB and Cape Canaveral SFS. Specifically set aside for small businesses, the project seeks the delivery of two systems by a firm within 90 days after receipt of order. Key system features include automatic notifications to customers, data reporting capabilities, a web interface for queue joining, virtual training for staff, and warranty support. The RFQ emphasizes that all customer information must be protected and that system links must be hosted within the United States. Proposals must adhere to federal provisions, including price evaluation based on technical acceptability and past performance. There is a clear timeline for questions and submission, with all communications mandated to be through a specified email address to ensure compliance. The document outlines applicable federal acquisition regulations, clauses, and provisions, emphasizing adherence to compliance standards. The solicitation underscores the government’s commitment to engaging small businesses in federal contracting opportunities while ensuring robust capabilities in managing visitor access efficiently.
    Lifecycle
    Title
    Type
    Que Management System
    Currently viewing
    Combined Synopsis/Solicitation
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