DOL OWCP Medical Provider Network-Medical Bill Processor (MPN-MBP) Services - RFI/ Industry Day Notice
ID: 1638-DAO-24-NAT-0086Type: Special Notice
Overview

Buyer

LABOR, DEPARTMENT OFOFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION AND MANAGEMENTDOL - CAS DIVISION 3 PROCUREMENTWASHINGTON, DC, 20210, USA

NAICS

All Other Insurance Related Activities (524298)

Original Source

https://sam.gov/opp/03ff6500eec441e693ddf14ebdcca8d2/view
Timeline
    Description

    The Department of Labor (DOL), specifically the Office of Workers’ Compensation Programs (OWCP), is seeking industry feedback and capabilities regarding the establishment of a nationwide Medical Provider Network (MPN) and Medical Bill Processing (MBP) services. The primary objective is to enhance access to medical care for OWCP claimants while ensuring timely processing of medical bills and compliance with federal regulations across various programs, including the Federal Employees Program and the Longshore Program. This initiative is crucial for improving service delivery and claimant satisfaction, as it aims to streamline operations and manage costs effectively. Interested parties are invited to participate in one-on-one sessions scheduled from August 12 to August 16, 2024, to discuss their responses to specific questions posed by the DOL, with registration open until August 9, 2024. For further inquiries, vendors can contact Kristen Hines at Hines.Kristen.A@dol.gov or Emily Pyatigorsky at Pyatigorsky.emily@dol.gov.

    Point(s) of Contact
    Kristen Hines
    Hines.Kristen.A@Dol.Gov
    Emily Pyatigorsky
    pyatigorsky.emily@dol.gov
    Files
    Title
    Posted
    A13-RFI-Industry Day-QA.pdf
    The document outlines the requirements and expectations for bidders responding to a government Request for Proposals (RFP) related to the Office of Workers' Compensation Programs (OWCP) services. It details the comprehensive provider network and coverage requirements across various programs like FECA, Energy, Black Lung, and Longshore. Key elements include a nationwide coverage requirement, lack of minimum provider-to-claimant ratios, and the acknowledgment of geographic shortages in providers. The expected volume of claims processing, authorization requests, and other metrics are based on historical data and must accommodate a projected increase over the next several years. Security and compliance mandates are strict, requiring adherence to multiple federal guidelines, with an emphasis on cybersecurity and privacy protection for sensitive data. Additionally, the document outlines staffing, operational considerations, and specifics regarding fraud detection capabilities. The contract is anticipated to last for 12 months with four optional extensions, and the successful bidder will be expected to maintain high performance standards while providing detailed reporting on operations and metrics. This RFP emphasizes flexibility and innovation in addressing the evolving needs of the OWCP programs.
    Industry Day Questions-Medical Provider Network-Medical Bill Processing (MPN-MBP).pdf
    The U.S. Department of Labor's Office of Workers’ Compensation Programs (OWCP) seeks industry feedback regarding provider network utilization and billing practices through an RFI notice. Key inquiries focus on strategies to maintain provider engagement within the network, the value proposition for providers, and the challenges of implementing the outlined pricing model. The notice questions whether service levels for specialty access are reasonable, how frequently the physician database is updated, and approaches to enhance access for claimants in rural areas. Additional topics include the implications of processing bills through network providers, data sharing with CMS, and the potential costs associated with utilizing contractor systems. OWCP aims to improve communication regarding provider eligibility and streamline its own processes while ensuring satisfactory support for claimants. The overall goal is to enhance provider access and efficiency within the workers' compensation system and address existing challenges related to out-of-network provider engagement and infrastructural capabilities.
    SOO-Medical Provider Network-Medical Bill Processing (MPN-MBP).pdf
    The U.S. Department of Labor's Office of Workers' Compensation Programs (OWCP) seeks to establish a nationwide medical provider network (MPN) and consolidate medical bill processing (MBP) services. The initiative aims to enhance access to medical providers for OWCP claimants, ensuring compliance with laws and industry standards. The contractor will manage medical bill processing, including receiving, scanning, and adjudicating bills from both in-network and out-of-network providers, as well as processing payments through the OWCP benefit funds. Performance expectations include timely processing of medical bills within specified timeframes, maintaining a high accuracy rate in data entry, and ensuring compliance with federal security standards. The contractor must also establish a call center for inquiries and provide an online portal for users to access information. A critical aspect of the contract involves the contractor's accountability for excess payments and cooperation with audits. This RFP's overarching goal is to improve the efficiency and effectiveness of OWCP programs by implementing robust medical services management and billing operations, thereby maximizing claimant satisfaction while minimizing service interruptions and errors.
    SOO-Medical Provider Network-Medical Bill Processing (MPN-MBP) - update 8-2-24.pdf
    The U.S. Department of Labor's Office of Workers’ Compensation Programs (OWCP) seeks a contractor to establish a nationwide Medical Provider Network (MPN) and Medical Bill Processing (MBP) services to improve access to medical care for OWCP claimants. The contractor will manage various OWCP programs, including the Federal Employees Program, Energy Workers Program, Black Lung Program, and Longshore Program, ensuring timely medical services and efficient bill processing in compliance with federal regulations. Key services include interfacing with OWCP staff, processing medical bills, providing a centralized mailroom, and a call center for inquiries. The contractor must adhere to specific performance objectives, including maintaining high standards of accuracy, security, and customer service while complying with applicable guidelines. Additionally, the contractor will be responsible for auditing, training, and outreach to ensure smooth implementation and operations. Overall, the initiative aims to enhance service delivery and claimant satisfaction while managing costs effectively.
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