DevSecOps Support and Chat Ops On-Call Support
ID: FA830725P1PKType: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA8307 AFLCMC HNCK C3INSAN ANTONIO, TX, 78243-7007, USA

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/37901df1d9d444488afde92a940b187f/view
Timeline
  1. 1
    Posted Mar 28, 2025, 12:00 AM UTC
  2. 2
    Updated Apr 3, 2025, 12:00 AM UTC
  3. 3
    Due Apr 11, 2025, 10:00 PM UTC
Description

The Department of Defense, specifically the Air Force Life Cycle Management Center (AFLCMC), is seeking qualified contractors to provide DevSecOps support and on-call assistance for the Party Bus DevSecOps platform and P1 ChatOps tools utilized by the Air Mobility Command's 618th Air Operations Center. The primary objectives include delivering continuous support for DevSecOps capabilities, resolving Tier 2 and Tier 3 issues, and ensuring 24/7 operational support for mission-critical applications, particularly during and outside regular working hours. This opportunity is crucial for maintaining a secure development environment and ensuring effective communication and software development practices within the military's operational framework. Interested parties must submit their responses, including company details and capabilities, by April 7, 2025, to the designated contacts, Angelina Briscoe and John Barron, at the provided email addresses.

Point(s) of Contact
Angelina Briscoe
angelina.briscoe.1@us.af.mil
John Barron
john.barron.3@us.af.mil
Files
Title
Posted
P1 ChatOps On-Call Support SOO - Draft.pdf
Apr 3, 2025, 7:05 PM UTC
The document outlines a Statement of Objectives (SOO) for providing on-call support for the Party Bus DevSecOps platform and P1 ChatOps tools utilized by the Air Mobility Command's 618th Air Operations Center. The primary aim is to deliver continuous support for DevSecOps capabilities and resolve Tier 2 and Tier 3 issues for the ChatOps software, particularly during and outside regular working hours, ensuring 24/7 operational support for mission-critical applications. Key objectives include maintaining a secure development environment, implementing Agile methodologies for software updates, automating deployment processes, and ensuring cybersecurity compliance. The document specifies roles and responsibilities for contractors, including required response times for incident management and a monthly reporting framework to track performance metrics. It emphasizes the importance of training for personnel, maintaining clear communication channels, and ensuring all contractors have appropriate security clearances to manage sensitive information. The SOO also outlines the necessity for a flexible workforce capable of surging when demands increase and mandates the submission of documentation for data rights and operational security measures. This document serves as a detailed roadmap for potential contractors to understand the expectations and requirements of supporting the mission of the Department of Defense through effective communication and software development practices.
RFI Question Template - AMC DecSecOps Support OnCall P1ChatOps Support.xlsx
Apr 3, 2025, 7:05 PM UTC
This document serves as a vendor comment matrix for an RFP related to DevSecOps support and on-call operations for a military client. It outlines a series of questions aimed at potential vendors regarding their approach to maintaining on-call support, particularly after hours, during weekends, and holidays, which is defined as outside normal business hours (CST). Key areas of inquiry include the management of device reliability for after-hours contact, responsiveness to calls from overseas environments, and methods to report on metrics like Mean Time to Repair (MTTR) and response times. The document also asks vendors to discuss their organizational structure as it pertains to the project's needs, and their experience with the P1 ChatOps tool and previous contracts with Platform One. Responses are due by April 7, 2025, indicating a timeline for the procurement process. Overall, the document emphasizes the importance of robust, reliable technical support critical to the military's operational capabilities in a DevSecOps environment.
Lifecycle
Title
Type
DevSecOps Support and Chat Ops On-Call Support
Currently viewing
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