Centralized Avaya Aura Solution
ID: 2200258Type: Justification
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

PSC

MAINTENANCE OF OTHER NON-BUILDING FACILITIES (Z1PZ)

Original Source

https://sam.gov/opp/81fbe6f70a714b68a321a62b998fcb99/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Immigration and Customs Enforcement (ICE), is seeking to procure services for the Centralized Avaya Aura Solution. The objective of this procurement is to consolidate existing Avaya core telephony solutions and various individual call centers into a single Centralized Avaya Aura Communications Platform, which will support the DHS/ICE/OCIO Voice Consolidated Project. This initiative is crucial for enhancing communication efficiency across multiple services, including the Service Desk, Student and Exchange Visitor Program (SEVP), Detention Reporting and Information Line (DRIL), and Law Enforcement Support Center (LESC). Interested vendors can reach out to Maxine Edwards at maxine.edwards@ice.dhs.gov or by phone at 202-271-5812 for further details regarding this opportunity.

    Point(s) of Contact
    Maxine Edwards
    (202) 271-5812
    maxine.edwards@ice.dhs.gov
    Files
    Title
    Posted
    Redacted LSJ Centralized Avaya Aura Solution.pdf
    Lifecycle
    Title
    Type
    Centralized Avaya Aura Solution
    Currently viewing
    Justification
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