FY24 Verint Annual Maintenance & Support Coverage Standard Plan
ID: 80NSSC24883335QType: Combined Synopsis/Solicitation
Overview

Buyer

NATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNASA SHARED SERVICES CENTERSTENNIS SPACE CENTER, MS, 39529, USA

NAICS

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology) (541715)

PSC

IT AND TELECOM - DATA CENTER PRODUCTS (HARDWARE AND PERPETUAL LICENSE SOFTWARE) (7C20)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/c3e693a67c594184aa57b9f49804ca37/view
Timeline
    Description

    The National Aeronautics and Space Administration (NASA) is seeking qualified small businesses to provide annual maintenance and support coverage for the Verint Media Recorder systems at the Kennedy Space Center. This procurement, designated as RFQ 80NSSC24883335Q, is critical for ensuring the operational integrity of audio recording systems used in radio and VoIP telephone communications, particularly during significant missions such as those related to the Artemis and International Space Station programs. The maintenance services are essential for compliance with operational standards and public safety needs, and the contract period is set from September 1, 2024, to April 30, 2025, with options for annual renewal. Interested parties must submit their quotes by September 19, 2024, and can contact Kacey Hickman at kacey.l.hickman@nasa.gov for further information.

    Point(s) of Contact
    kacey Hickman
    kacey.l.hickman@nasa.gov
    Files
    Title
    Posted
    SATPC0036645 Tab 04 4 SOW.pdf
    The document outlines a Statement of Work for the procurement of annual maintenance and support for Verint Media Recorder systems at Kennedy Space Center. Key components include hardware such as dongles and servers, specifically a Verint Media Recorder 6000 Series with associated licenses for operational and public safety call recording. The scope includes support for various server configurations and integration, along with specified licenses for multiple users. The place of performance is detailed, with Kennedy Space Center's specific facilities identified. The period of performance for services runs from September 1, 2024, to April 30, 2025, with options for annual renewal. This procurement aligns with government RFP processes, emphasizing operational support for critical communication infrastructure within federal facilities, ensuring compliance with operational standards and public safety needs.
    SATPC0036645 Tab 10 BNJ Redacted.pdf
    The document outlines a recommendation from the NASA Shared Services Center to solicit maintenance and support exclusively from Verint Systems Inc. for the FY24 MSFC IS64 annual maintenance plan. This service is critical for the functionality of audio recording systems used in the Kennedy Space Center’s (KSC) radio and VoIP telephone systems. The justification for single-source procurement is based on the unique requirements of Verint maintenance, which ensures the operational integrity of essential audio documentation during significant missions, including those related to the Artemis and International Space Station programs. The document emphasizes that only authorized vendors certified by Motorola can maintain compatibility with the existing systems. Utilizing a non-certified vendor poses risks such as inefficient troubleshooting, financial losses from incorrect components, and the potential loss of crucial audio recordings. This recommendation conforms to federal acquisition regulations requiring justification for circumstances permitting sole-source contracts. Overall, the document highlights the importance of specialized expertise and established vendor relationships in securing essential operational maintenance.
    SATPC0036645 Tab 10 Open Market RFQ.pdf
    The National Aeronautics and Space Administration (NASA) has released a Request for Quotation (RFQ) for the annual maintenance and support coverage of the Verint system, designated as RFQ 80NSSC24883335Q, with a due date for quotes set for September 19, 2024. This solicitation lays out the Statement of Work, instructions for offerors, and necessary certifications. It specifies that this procurement is set aside for small businesses and emphasizes the necessity of registration in the System for Award Management (SAM). Offerors must submit their quotes via email and are required to provide contact information. The RFQ includes mandatory clauses like the prohibition of contracting with certain entities in relation to telecommunication services, and representation regarding telecommunications equipment. Additionally, the document details various compliance certifications regarding federal tax liabilities, workforce rights, and restrictions on sourcing products associated with forced child labor. The procurement process is intended to ensure transparency, compliance, and competitive bidding while promoting small business engagement within federal contracts.
    Lifecycle
    Title
    Type
    FY24 Verint Annual Maintenance & Support Coverage Standard Plan
    Currently viewing
    Combined Synopsis/Solicitation
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