USHR - Technology Alliance Program - H-TAP
ID: OAM25035IType: Sources Sought
Overview

Buyer

HOUSE OF REPRESENTATIVES, THEHOUSE OF REPRESENTATIVES, THEOFFICE OF ACQUISITIONS MANAGEMENTWashington, DC, 20515, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR) (DD01)

Original Source

https://sam.gov/opp/14541da31a98487d90faa6b20226f132/view
Timeline
    Description

    The House of Representatives is seeking qualified vendors to provide 24/7 Technical Support Operations through its Technology Alliance Program - H-TAP. The procurement aims to enhance Tier 1, Tier 2, and Tier 3 support services in alignment with ITIL best practices, requiring contractors to manage ticket volumes and demonstrate proficiency in various IT systems, including Microsoft Office 365 and Windows. This initiative is crucial for maintaining operational efficiency within the House, especially during high-demand periods such as congressional transitions. Interested vendors must submit a detailed Capability Statement by March 17, 2025, to Matthew Horn at matthew.horn@mail.house.gov or Ryan Moran at Ryan.Moran@mail.house.gov, outlining their corporate capabilities and experience.

    Files
    Title
    Posted
    IT Customer Solutions (ITCS) Sources Sought.pdf
    The Office of IT Customer Solutions (ITCS) is soliciting information through a Sources Sought Notice (OAM20025S) for qualified vendors capable of providing 24/7 Technical Support Operations for the U.S. House of Representatives. This initiative is not a formal proposal solicitation, but aims to assess vendor capabilities to inform future procurement strategies. ITCS requires staffing to enhance Tier 1 (basic support), Tier 2 (technical support), and Tier 3 (expert support) services, in alignment with ITIL best practices. Contractors must operate onsite and remotely, manage ticket volumes, and exhibit proficiency in multiple IT systems including Microsoft Office 365, Windows, and various hardware. Vendors must also demonstrate scalability during demand surges, such as congressional transitions. Crucial qualifications include expertise in troubleshooting, configuring software and hardware, and the ability to maintain professional standards. Interested parties must submit a detailed Capability Statement by March 17, 2025, outlining corporate capabilities, experience, and estimated pricing. The notice emphasizes that responses are not binding and do not, in themselves, constitute a contract.
    Lifecycle
    Title
    Type
    USHR - Technology Alliance Program - H-TAP
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