Individual Assistance Kiosk Prototypes
ID: 70FA3126I00000001Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFFEDERAL EMERGENCY MANAGEMENT AGENCYINFORMATION TECHNOLOGY DEVELOPMENT AND SUSTAINMENTWashington, DC, 20472, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

No Set aside used (NONE)

Original Source

https://sam.gov/workspace/contract/opp/f7d4acdd511a49f3bac0354d7392575e/view
Timeline
    Description

    The Department of Homeland Security, specifically the Federal Emergency Management Agency (FEMA), is seeking vendors to design, develop, and deliver prototypes of Mobile Kiosk Units intended for use in disaster response scenarios. These kiosks will serve as self-service options for disaster survivors, allowing them to apply for assistance, upload documents, check case statuses, and access information about services from other agencies, thereby streamlining routine tasks and enabling staff to focus on more complex cases. Key requirements for the kiosks include ADA compliance, internet connectivity, privacy features, and security measures, with optional enhancements such as battery backup and remote monitoring capabilities. Interested parties should contact Ross Wakeman at ross.wakeman@fema.dhs.gov for further information, and responses to the Request for Information are due by February 7, 2026.

    Point(s) of Contact
    Ross Wakeman
    ross.wakeman@fema.dhs.gov
    Ross Wakeman
    ross.wakeman@fema.dhs.gov
    Files
    Title
    Posted
    1.2.1_Request for Informaiton_IAMO Kiosks_Questions.xlsx
    The provided document, titled "IAMO Kiosk Questions," outlines abbreviations, acronyms, and definitions pertinent to a government procurement or contract. It lists common acronyms like CLIN (Contract Line Item Number), FEMA (Federal Emergency Management Agency), FFP (Firm-Fixed-Price), and T&M (Time-and-Materials), along with their meanings. The document also defines key terms related to task orders, emphasizing that they will be based on the period of performance (TERM) and that the level of effort must be clearly defined, referencing FAR 16.306(d)(2) and (d)(4). This file serves as a reference for understanding the terminology and contractual structures likely to be encountered in federal government RFPs, grants, or similar procurement processes.
    1.2.1_Request for Information_IAMO Kiosks.pdf
    FEMA's Recovery Directorate/Individual Assistance Division has issued a Request for Information (RFI) for Mobile Kiosk Unit prototypes. These kiosks will serve as self-service options for disaster survivors to apply for assistance, upload documents, check case status, and access information on services from other agencies. The initiative aims to streamline routine tasks, freeing up staff for more complex cases. Key requirements for the kiosks include ADA compliance, document upload capability, integration with disasterassistance.gov, privacy features (privacy screen, audio jack, PIN pad, applicant photo capability, multilingual instructions), security measures (auto log-out, data deletion), compactness, transportability, internet connectivity, and a one-year maintenance and service contract. Optional features include battery backup, anti-theft mechanisms, and remote monitoring. The RFI also details capabilities such as document upload, registration intake, case status inquiry and updates, and the ability to connect with a FEMA call center agent with remote access. The RFI is for information gathering only, with responses due by February 7th, 2026.
    Lifecycle
    Title
    Type
    Individual Assistance Kiosk Prototypes
    Currently viewing
    Sources Sought
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