CBP Request for Information- HRM Relocation Resources Website/App Development
ID: CBP-RFI-HRMRELOCATIONRESOURCESType: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS CUSTOMS AND BORDER PROTECTIONMISSION SUPPORT CONTRACTING DIVISIONWASHINGTON, DC, 20229, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/caab740e8b9e4e5587c3dfd64ad3d31e/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Customs and Border Protection (CBP), is seeking qualified vendors to develop a relocation resources website and mobile application aimed at assisting prospective job applicants. The platform will provide essential community-specific information, including details on neighborhoods, schools, real estate, crime rates, and moving logistics, with a focus on user-friendly navigation, fast load times, and compliance with federal accessibility standards. This initiative is critical for enhancing the applicant experience and ensuring informed relocation decisions, with a projected response deadline for vendors set for April 15, 2025. Interested parties can direct inquiries to Matthew Coniglio at matthew.coniglio@cbp.dhs.gov or Peter Giambone at peter.a.giambone@cbp.dhs.gov.

    Point(s) of Contact
    Matthew Coniglio
    matthew.coniglio@cbp.dhs.gov
    Peter Giambone
    peter.a.giambone@cbp.dhs.gov
    Files
    Title
    Posted
    CBP RFI Questions and Answers update 04.11 Final.docx
    The Customs and Border Protection (CBP) is seeking proposals for developing a relocation resources website/app to aid job applicants in gathering information about their prospective duty locations. This initiative is a new requirement, not a recompete. CBP aims for a one-stop solution that provides current and accurate data on real estate, weather, crime rates, and community amenities without needing direct integration into existing CBP systems. Vendors are encouraged to explore various technology options, including mobile and web-based solutions, that prioritize user experience over integration complexity. Funding for the project has not yet been allocated, and pricing models, including fixed-price proposals, are open for consideration. Concurrent user support is expected to accommodate up to 100,000 annual users. The platform must ensure 24/7 support and adhere to security and privacy protocols. Training support will likely require 3-5 virtual sessions. The document invites vendors to propose their technical approaches, including potential integrations with third-party APIs and providing a robust data reporting framework. Overall, this RFI outlines CBP's vision for a comprehensive relocation tool aimed at enhancing the applicant experience while promoting optimal user engagement and satisfaction.
    Final Draft_RFI 0325.pdf
    The U.S. Customs and Border Protection (CBP) has issued a Request for Information (RFI) for developing a website or mobile application aimed at assisting prospective job applicants requiring relocation. This platform is intended to deliver comprehensive community information, including real estate options, school ratings, local amenities, and more, to facilitate informed relocation decisions. The RFI outlines expectations for functionality, emphasizing user experience across various devices, effective navigation, fast load times, browser compatibility, accessibility standards, and secure data management. Vendors are invited to demonstrate how they will meet these requirements in their responses, detailing their capabilities, relevant experience, project timelines, and cost estimates. Additionally, vendors are encouraged to adhere to U.S. government regulations while addressing post-launch support for maintenance and user feedback. The submission deadline for vendor inquiries is April 3, 2025, and RFI responses are due by April 15, 2025. All submitted information will remain confidential, and the RFI serves purely for market research, with no commitment to future contracting. The goal is to create an intuitive and functional platform to aid CBP's job applicants in their relocation processes.
    Final Draft_RFI updated.pdf
    The U.S. Customs and Border Protection (CBP) has issued a Request for Information (RFI) to seek qualified vendors for the development of a web-based platform or mobile application designed to assist prospective job applicants who may need to relocate for positions within the agency. This platform aims to provide essential community-specific information, including real estate, schooling options, crime rates, and logistics for moving services. Key functionality requirements include intuitive navigation, fast load times, browser consistency, accessible design, and robust data reporting capabilities. Vendors are expected to demonstrate their approach to meeting these specifications and provide relevant qualifications, including experience in web/mobile app development and compliance with federal security regulations. Responses should detail implementation strategies, project timelines, cost estimates, and plans for post-launch support. Interested vendors must submit their responses by April 15, 2025, clearly indicating their qualifications and understanding of the project needs while adhering to the 20-page limit. This RFI serves as a conduit for market research and does not guarantee a future contract, emphasizing the importance of compliance and quality in service delivery.
    Statement of Work_022825.pdf
    The U.S. Customs and Border Protection seeks to develop a user-friendly website and mobile app providing comprehensive relocation resources for job applicants. The project focuses on delivering essential data related to neighborhoods, schools, real estate, amenities, crime rates, and moving guidance, while ensuring compliance with federal accessibility standards (Section 508 and WCAG 2.1). Utilizing Agile methodologies, the vendor will manage project planning, quality assurance, budget tracking, and ongoing support services, including help desk operations and cybersecurity measures to protect sensitive information. Key deliverables include a fully functional digital platform, integrations with third-party APIs, a customer feedback system, and comprehensive training materials for users. The project will undergo multiple phases from kickoff to final launch, emphasizing usability, fast loading times, and mobile compatibility. The scope also includes privacy impact assessments and regular audits to comply with federal regulations regarding data protection. Acceptance criteria prioritize functional requirements, accessibility compliance, and cross-browser/mobile responsiveness, ensuring all user interactions are fully functional. Post-launch support will offer ongoing maintenance and updates as needed.
    Lifecycle
    Title
    Type
    CBP Request for Information- HRM Relocation Resources Website/App Development
    Currently viewing
    Sources Sought
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