National Flood Insurance Program (NFIP) Standard Operations
ID: 70FA6025I00000003Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFFEDERAL EMERGENCY MANAGEMENT AGENCYMITIGATION SECTION(MIT60)WASHINGTON, DC, 20472, USA

NAICS

All Other Insurance Related Activities (524298)

Original Source

https://sam.gov/opp/e1b0199d63124358a02bbe1691941f6d/view
Timeline
    Description

    The Department of Homeland Security, through the Federal Emergency Management Agency (FEMA), is seeking contractor support for the National Flood Insurance Program (NFIP) Standard Operations. The contractor will be responsible for coordinating with various stakeholders, including Write Your Own (WYO) insurance companies, to facilitate the delivery of the NFIP, which currently insures approximately 4.7 million flood policies. This initiative is crucial for enhancing disaster preparedness and resilience in flood management, ensuring effective administration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. Interested organizations must submit their qualifications by April 3, 2025, with the anticipated performance period running from December 2026 to December 2033. For further inquiries, contact Bryan Falcone at bryan.falcone@fema.dhs.gov or call 202-316-0527.

    Point(s) of Contact
    Bryan Falcone
    (202) 316-0527
    bryan.falcone@fema.dhs.gov
    Files
    Title
    Posted
    70FA6025I00000003.pdf
    The Federal Emergency Management Agency (FEMA) has issued a Sources Sought Notice (SSN) seeking contractor support for the National Flood Insurance Program (NFIP). The contractor will coordinate with various stakeholders, including Write Your Own (WYO) insurance companies, to facilitate the delivery of the NFIP, which insures approximately 4.7 million flood policies. Key responsibilities include managing communications, establishing field offices during flood events, and providing subject matter expertise to assist with a high volume of flood insurance claims. The SSN is part of a market research effort, not an official request for proposal, aimed at assessing the capabilities of eligible business sources. Organizations interested in responding must submit their qualifications by April 3, 2025, detailing past performance, business size, and experience with similar contracts. The anticipated performance period spans from December 2026 to December 2033, with the aim of full and open competition for procurement. This initiative demonstrates FEMA's ongoing commitment to disaster preparedness and resilience in flood management, ensuring effective administration under the authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act.
    70FA6025I00000003 SOW Draft.pdf
    The NFIP Standard Operations Draft Statement of Work outlines the responsibilities for a contractor to support the National Flood Insurance Program (NFIP) managed by FEMA's Federal Insurance Directorate. The document specifies the contractor's tasks across three main areas: management and administration, standard operations, and flood disaster operations. Key objectives include enhancing customer experience, facilitating communication among stakeholders, and providing subject matter expertise in underwriting, claims operations, and disaster response. The contractor is required to establish field offices in disaster scenarios, ensure the continuity of services, and effectively transition in and out from contracts. Comprehensive reporting, quality management, and adherence to relevant federal regulations are emphasized throughout the document. This proposal reflects the government's commitment to supporting flood victims and improving operational efficiency while safeguarding sensitive data in compliance with privacy regulations. Overall, the document serves as a guideline for prospective contractors, detailing expectations and deliverables crucial for the NFIP's effective functionality and responsiveness during flood events.
    Lifecycle
    Title
    Type
    National Flood Insurance Program (NFIP) Standard Operations
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