Voice Over Internet Protocol (VoIP) Analysis Solution
ID: 24-26-A-PMO-OITAType: Sources Sought
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICEDEPT OF TREASURY IRSMEMPHIS, TN, 38118, USA

NAICS

Other Computer Related Services (541519)

PSC

IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (7E20)

Original Source

https://sam.gov/opp/f04e5d9078c7499a8cd9ad0d2931b70f/view
Timeline
    Description

    The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking vendor responses for a Voice Over Internet Protocol (VoIP) Analysis Solution as part of a Request for Information (RFI). The primary objective is to procure a modern VoIP management platform that enhances Unified Communications capabilities, ensuring compliance with federal regulations while optimizing performance and maintaining high data protection standards. This initiative is critical for the IRS to sustain reliable communication services and improve proactive incident management, with a performance period anticipated from February 28, 2025, to February 27, 2028. Interested vendors must submit their responses by October 17, 2024, and direct inquiries to Maria Hagedorn or Nadine Payne via their provided email addresses.

    Point(s) of Contact
    Maria Hagedorn
    maria.c.hagedorn@irs.gov
    Nadine Payne
    nadine.d.payne@irs.gov
    Files
    Title
    Posted
    24-37-A-PMO-OITA-QA.docx
    The Internal Revenue Service (IRS) has issued a Request for Proposals (RFP) concerning the development of AI tools aimed at enhancing application security through scanning and testing. Stakeholders are invited to submit inquiries regarding the RFP by October 7, 2024, with responses scheduled to be made available on SAM.GOV by October 10, 2024. The document outlines logistical details for submitting questions, including specific email contacts for inquiry submissions. This RFP emphasizes the IRS's commitment to leveraging advanced technology to improve cybersecurity measures in handling sensitive data. The structured query-and-reply format indicates a transparent process, aiming to facilitate clarity and engagement with potential bidders.
    VOIP Analysis Solution PWS_updated v.7 092324.docx
    The Internal Revenue Service (IRS) seeks a contractor to procure a Voice Over Internet Protocol (VoIP) analysis solution to replace its outdated VoIP tool and enhance its Unified Communications capabilities. The primary objective is to procure services that modernize proactive capabilities through automation, sustain or refresh existing services, and support future enhancements in security and integration. The contractor will implement a scalable VoIP management platform that meets federal mandates and optimizes performance while maintaining high data protection standards. Key tasks include providing a VoIP solution with data backup capabilities, compliance with federal regulations, continuous support, and proactive incident management. The contract also requires a dedicated Technical Account Manager for effective communication and guidance, as well as ongoing maintenance support. Deliverables include timely software licenses, performance metrics reports, and quarterly updates to assess service consumption and potential feature enhancements. The contract establishes a firm-fixed price agreement with a performance period from February 28, 2025, to February 27, 2028, encompassing base and option periods. This initiative represents a critical investment in maintaining secure, reliable communication services for the IRS while ensuring compliance with evolving technological standards.
    Lifecycle
    Title
    Type
    Voice Over Internet Protocol (VoIP) Analysis Solution
    Currently viewing
    Sources Sought
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