Unified Communications Enterprise (UCE) Market Survey
ID: 693KA8-25-SS-UCEType: Sources Sought
Overview

Buyer

TRANSPORTATION, DEPARTMENT OFFEDERAL AVIATION ADMINISTRATION693KA8 SYSTEM OPERATIONS CONTRACTSWASHINGTON, DC, 20591, USA

NAICS

All Other Telecommunications (517810)

PSC

IT AND TELECOM - SERVICE DELIVERY MANAGEMENT (HARDWARE AND PERPETUAL LICENSE SOFTWARE) (7D20)

Original Source

https://sam.gov/opp/a9006cb87f374cbf82198f4c9ed26681/view
Timeline
    Description

    The Department of Transportation, specifically the Federal Aviation Administration (FAA), is conducting a Market Survey for the Unified Communications Enterprise (UCE) initiative to enhance its communication capabilities. The UCE aims to replace the existing Conference Control System and integrate an enterprise-level architecture that improves workforce connectivity and productivity across approximately 700 FAA facilities. This initiative is critical for maintaining efficient air traffic management and ensuring seamless communication during operations, with over 76,000 personnel relying on these services. Interested vendors must submit their responses by 3 PM EST on November 8, 2024, to Austin Francis at austin.w.francis@faa.gov, and are encouraged to review the attached documents for detailed requirements and specifications.

    Point(s) of Contact
    Austin Francis
    austin.w.francis@faa.gov
    Files
    Title
    Posted
    Attch 1 - UCE Market Survey - Draft Section C - Statement of Work 18 Oct 24.doc
    The purpose of the Federal Aviation Administration's Unified Communications Enterprise (UCE) Statement of Work (SOW) is to outline the requirements for an integrated communications system that enhances connectivity and productivity within the FAA. The UCE program aims to replace the existing Conference Control System, providing comprehensive voice and video services, as well as ongoing administrative support services. The scope covers both governmental and commercial facilities within the U.S. and beyond, emphasizing a Managed Services Framework where the contractor is accountable for all service aspects. Key deliverables include designing and implementing a new voice and video communications system that aligns with FAA operational environments, maintaining legacy systems, and ensuring compliance with various safety and quality control standards. The document also details government-furnished items and services, contractor requirements, site preparation activities, and responsibilities during the transition to the new UCE architecture. This statement serves as a critical framework contextualized within government Requests for Proposals (RFPs), emphasizing efficient utilization of resources and adherence to rigorous standards. Overall, the SOW highlights the FAA's commitment to modernizing its communications infrastructure while ensuring safety, reliability, and accountability in service delivery.
    Attch 2 UCE Market Survey - Draft J-1 UCE Tech Specification.docx
    The Unified Communications Enterprise (UCE) Technical Specification outlines the requirements for an integrated communication system to be used by the Federal Aviation Administration (FAA). The key objectives include establishing an enterprise-level architecture that is scalable, cost-effective, and interoperable with existing FAA infrastructure. The system must support essential telephony services, conference control, and contact center functionalities while ensuring high availability, performance standards, and compliance with relevant industry regulations. Key specifications include the capability to route calls dynamically based on user presence status, the need for equipment installation to facilitate telephony services across various agency buildings, and integration with public switched networks. The system must provide features like visual call indicators, battery backup for console operations in the event of power failure, and provisions for maintenance that do not hinder service availability. This document serves as a formal Request for Proposals (RFP) aimed at stimulating competitive bids from contractors who can deliver a UCE system meeting these stringent requirements. It represents the FAA's commitment to modernizing its communication capabilities while ensuring robust operational efficiency across levels of government.
    Attch 3 UCE Market Survey - NonCCS Site List.xlsx
    The document presents an extensive list of aviation-related facilities and services associated with the Federal Aviation Administration (FAA). It includes details about various air traffic control towers (ATCT), fixed-base operators (FSDO), and service area codes across different regions. Each entry consists of identifiers, such as LID and FAC, indicating their functional status and operational area. Non-CCS (Centralized Collection System) sites are also detailed, providing addresses, cities, states, and zip codes, accompanied by their project statuses—ranging from active projects to sites awaiting approval. The document serves as a resource for understanding the FAA's infrastructure, which is vital for operational management in the aviation sector. It is structured systematically for efficiency in accessing information for federal grants, requests for proposals (RFPs), and local project oversight, reaffirming the FAA's commitment to maintaining comprehensive support systems for aviation services.
    Attch 4 UCE Market Survey - Draft J-6 UCE Workload Volume Statistics.docx
    The document focuses on the workload volume statistics related to the Federal Aviation Administration’s (FAA) Unified Communications Enterprise (UCE) initiative, which aims to replace the existing legacy system. It presents historical data on service requests from two main sources: the FAVES contract and the Conference Control System (CCS) at the Air Traffic Control System Command Center. For the FAVES contract, actionable service requests totaled 118,650 over a 12-month period, including categories such as UC service requests and maintenance sustainment requests. Additionally, the FAVES Security Operations Center operates continuously to oversee and validate these services. For the CCS, the document enumerates specific frequent change requests, with adding or updating phone numbers being the most common. This document serves prospective offerors in understanding baseline expectations for proposals, while indicating that actual workload volumes may vary. The statistics offer critical insights into the operational needs the UCE must address, informing the development of future proposals and contracts related to FAA communication systems.
    Attch 5 - UCE Market Survey - Draft J-0 UCE Overview.docx
    The Federal Aviation Administration (FAA) is implementing the Unified Communications Enterprise (UCE) to enhance voice and video conferencing capabilities essential for daily operations. This initiative builds upon services transitioned from the FAVES contract, which integrated roughly 700 standalone systems into a centralized enterprise architecture. The UCE program has four main objectives: ensuring service continuity during the contract transition, enhancing connectivity and productivity through Unified Communications, upgrading the Conference Control System (CCS), and providing necessary Audio Visual (A/V) support. Secondary goals include reducing operational costs, improving cybersecurity, addressing technology obsolescence, and increasing resilience for unplanned events. Over 76,000 FAA personnel across approximately 700 facilities utilize these services, which include essential functions like traditional voice calling, voicemail, and teleconferencing. The CCS plays a critical role in real-time air traffic management, utilizing high-capacity conferencing to coordinate responses during significant events. This document outlines the operational framework and objectives of the UCE, guiding its ongoing implementation in alignment with FAA’s mission to manage and enhance national airspace communications.
    Lifecycle
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    Unified Communications Enterprise (UCE) Market Survey
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