Maintenance and Support of Nortel Telephone Switch
ID: N6817125Q8005Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVSUP FLC SIGONELLA NAPLES OFFICEFPO, AE, 09622-0050, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) (DE01)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/908babe58e564c528c0e9c66611c5021/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Navy, is seeking proposals for the maintenance and support of Nortel telephone switches at Naval Support Activity (NSA) Souda Bay, Crete, Greece. The contract will provide 24/7 technical assistance and equipment maintenance from April 1, 2025, to March 31, 2029, with an option for three additional years, ensuring reliable telecommunications support critical for operational effectiveness. Key services include unlimited remote support, emergency and routine repair services, and timely replacement of parts, all while adhering to Department of Defense policies. Interested parties should contact Magdalini Schoulidou at magdalini.schoulidou.ln@us.navy.mil or Kelly McFarlin at Kelly.n.mcfarlin.civ@us.navy.mil for further details.

    Files
    Title
    Posted
    4.02 N6817125Q8005 ETA Solicitation.pdf
    The document outlines a Request for Proposal (RFP) for an Extended Service Plan (ESP) related to the Nortel/Meridian telecommunications switches at Naval Support Activity (NSA) Souda Bay, Crete, Greece. The RFP specifies that the Navy Computer Telecommunication Area Master Station requires a contract to provide 24/7 technical assistance and equipment maintenance over a period from April 1, 2025, to March 31, 2029, with the option for three additional years. Key services include unlimited remote support, emergency and routine repair services, and replace parts within specified timeframes. The contractor is expected to maintain compliance with relevant Department of Defense policies and manage contract performance effectively. The document also outlines stringent technical requirements and emphasizes the importance of providing timely responses to emergencies. Additionally, contact details for the contracting and technical representatives are provided, and the document incorporates numerous clauses related to compliance with federal regulations. The overall purpose is to ensure reliable telecommunications support for the Navy at the Souda Bay base, underscoring the critical nature of such services for operational effectiveness.
    QUALITY ASSURANCE SURVEILLANCE PLAN (QASP).pdf
    The Quality Assurance Surveillance Plan (QASP) outlines the government’s framework for ensuring that contractors meet the performance metrics established in Performance Based Service Contracts. Its primary goal is to guarantee that services rendered meet quality standards, allowing the government to pay only for acceptable service levels. The QASP operates under the authority of FAR 52.212-4(a) and emphasizes that while the contractor is responsible for quality control, the government will conduct oversight through various evaluation methods, including customer feedback, random inspections, and deliverable inspections. Responsibilities are delineated between the Contracting Officer, who oversees contractual compliance, and the Contracting Officer’s Representative (COR), who assists in managing oversight activities. Performance is assessed monthly, and an annual Contractor Performance Assessment Report (CPARS) is generated to evaluate contractor performance, influencing future contracting decisions. The document’s key elements include performance requirements and acceptable quality levels articulated in a QASP Matrix, as well as protocols for addressing discrepancies and ensuring compliance with federal regulations. This structured monitoring process is critical for maintaining the integrity of federal grants and contracts and ensuring quality service delivery within state and local RFP frameworks.
    Lifecycle
    Title
    Type
    Maintenance and Support of Nortel Telephone Switch
    Currently viewing
    Combined Synopsis/Solicitation
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