nTop Software Renewal
ID: N00173-25-Q-1301180881Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVAL RESEARCH LABORATORYWASHINGTON, DC, 20375-5328, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/e5154cfad481413a91b2bd21568233b1/view
Timeline
    Description

    The Department of Defense, specifically the Naval Research Laboratory, is seeking quotations for the renewal of nTop Software, a critical software solution for their operations. This procurement is a Total Small Business Set-Aside and requires that all items be brand name or equal, with a focus on new equipment only, ensuring compliance with the manufacturer's warranty and service terms. The software subscription includes various support packages, such as a dedicated Customer Success Manager and access to ongoing software releases, which are essential for optimizing user applications and ensuring effective service delivery. Interested vendors must submit their technical and price quotes via email to James Chappell at james.chappell@nrl.navy.mil, with all submissions due by the specified deadline.

    Point(s) of Contact
    James Chappell
    (202) 923-1418
    james.chappell@nrl.navy.mil
    Files
    Title
    Posted
    C6b. Inquiry of Availability.docx
    The document presents an inquiry regarding the availability of a subscription service comprising three items: nTop Floating 2024 with concurrency, a CS Package for teams, and a General Product Support Package, each offered for a 12-month term. Key terms include yearly payment installments due within 30 days of invoicing, with the first installment billed shortly after the effective date. Customers can switch credentials twice per term upon employee exits, with a limitation on concurrent users and unrestricted group training for the initial 90 days. The Core Customer Support Package offers a dedicated Customer Success Manager, regular planning sessions, and workflow consultations aimed at optimizing user applications. The General Product Support Package provides access to ongoing software releases, knowledge base resources, and responsive support within 16 working hours. This document serves to clarify the subscription offerings and their associated services, making it relevant in the context of government RFPs by outlining terms and support packages that facilitate effective service delivery and project collaboration.
    Lifecycle
    Title
    Type
    nTop Software Renewal
    Currently viewing
    Combined Synopsis/Solicitation
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