The document outlines a Statement of Work (SOW) for troubleshooting and repairing the Keesler Crisis Action Team's (CAT) inoperable Creston A/V system, which is no longer under warranty. The primary objectives include identifying issues, conducting thorough troubleshooting, implementing corrective actions, and maintaining clear communication with the client throughout the process. The contractor will assess reported problems, analyze system configurations, and document all changes made. Deliverables must include detailed troubleshooting reports that cover problem descriptions, root cause analyses, and verification results. All identified issues need to be resolved satisfactorily, confirmed by the client. Exclusions from the SOW consist of hardware replacements beyond warranty coverage and major upgrades requiring separate projects. The work must be performed during standard business hours, with the contractor prohibited from undertaking tasks outside the SOW without prior approval from the Contracting Officer. Overall, this SOW emphasizes the importance of systematic troubleshooting to restore the functionality of the A/V system while adhering to government regulations and client communication protocols.