CSAI
ID: 70SBUR26I00000006Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS CITIZENSHIP AND IMMIGRATION SERVICESUSCIS CONTRACTING OFFICE(ERBUR)Williston, VT, 05495, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/workspace/contract/opp/2793a34cb56f4aa49ce2cd548652c518/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Citizenship and Immigration Services (USCIS), is seeking information through a Sources Sought Notice for the Customer Services, Accounts, and Integration (CSAI) initiative aimed at enhancing online account experiences and customer service interactions. The primary objectives include integrating online accounts, standardizing forms, reducing service costs through digital interfaces, and modernizing critical customer experience systems, with a focus on utilizing AI/ML for proactive notifications and predictive analysis. This RFI is intended for informational and planning purposes only, with responses due by January 2, 2026, and interested parties are encouraged to provide details on their corporate experience with relevant technologies and methodologies. For further inquiries, contact Patrick C. Gadwah at patrick.c.gadwah@uscis.dhs.gov.

    Point(s) of Contact
    Patrick C. Gadwah
    patrick.c.gadwah@uscis.dhs.gov
    Files
    Title
    Posted
    CSAI - RFI_20251209.pdf
    The U.S. Citizenship and Immigration Services (USCIS) is seeking information through an RFI for Customer Services, Accounts, and Integration (CSAI) to enhance online account experiences and customer service. The RFI aims to identify businesses capable of integrating online accounts, standardizing forms, reducing service costs through digital interfaces, and streamlining content. Key objectives include creating unified account experiences, proactive customer notifications using AI/ML, data-directed routing, predictive analysis, and enhanced account services for legal representatives and organizations. USCIS also seeks expertise in modernizing critical customer experience systems and expanding online filing capabilities. Responses, due by January 2, 2026, require details on corporate experience with AI/OCR, AWS best practices, agile development, microservices architecture, and CMMI Level Certification. This RFI is for informational and planning purposes only and does not constitute a commitment to award a contract.
    Lifecycle
    Title
    Type
    CSAI
    Currently viewing
    Sources Sought
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