JOFOC - Training, Quality Assurance and Content Development (TQC) Bridge Contract
ID: 230959Type: Justification
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFCENTERS FOR MEDICARE AND MEDICAID SERVICESOFC OF ACQUISITION AND GRANTS MGMTBALTIMORE, MD, 21244, USA

PSC

SUPPORT- PROFESSIONAL: OTHER (R499)

Original Source

https://sam.gov/opp/532b10312f9641fba461243aa5ef60ac/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Centers for Medicare and Medicaid Services (CMS), has awarded a Bridge Contract for Training, Quality Assurance, and Content Development (TQC) services to HighPoint Digital, Inc. This contract is essential to ensure the continuity of critical support services for customer service representatives (CSRs) addressing Medicare and Marketplace inquiries during the transition to a new contract, which is expected to take approximately six months. The TQC services are vital for maintaining the accuracy and consistency of training and content materials used by CSRs. The Bridge Contract commenced on January 31, 2023, with a six-month base period and options for two additional periods of four and two months. For further inquiries, interested parties can contact Ryan Kaufman at ryan.kaufman1@cms.hhs.gov or Deborah S. Lester at deborah.lester@cms.hhs.gov.

    Files
    Title
    Posted
    JOFOC (TQC Bridge).pdf
    TQC NOTICE OF INTENT BRIDGE CONTRACT.pdf
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