Marshall Space Flight Center requires an extended warranty for its EOS M290 and M100 systems, covering repairs, upgrades, and preventive maintenance from January 30, 2026, to January 30, 2027. The warranty includes annual inspections to check system functionality, electrical and mechanical components, optical systems, and safety circuits, with a service report provided after each inspection. Annual maintenance activities focus on preventing wear, cleaning, replacing wearing parts, lubricating components, and checking laser power and chiller functionality, also accompanied by a service report. Additionally, the warranty covers unscheduled repairs for malfunctions, with EOS offering on-call service to address issues via phone, remote access, or on-site visits for critical components like the laser, scanner, and F-Theta lens. All services will be performed at Marshall Space Flight Center in Huntsville, AL.

The National Aeronautics and Space Administration (NASA) Shared Services Center is recommending a sole-source acquisition for an extended warranty for EOS M290 and M100 machines. The justification is based on the vendor's sole proprietary rights to the technologies involved in these machines, asserting that no other vendor can satisfy the requirement for hardware and software maintenance while maintaining compatibility with existing peripheral systems. Using alternative sources would void current warranties and maintenance contracts, and impact compliance with ISO9001 equipment calibration standards. This recommendation emphasizes the critical need for specialized maintenance to ensure the machines' continued operation and regulatory adherence, with an estimated performance period of one year from the current warranty's expiration on January 30, 2026.