(ITSM) tool-ManageEngine Service Desk Plus Enterprise Edition – Annual Subcription fee-65 Technicians (4000 nodes) 65 licenses.
ID: N68335-25-Q-0116Type: Combined Synopsis/Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVAIR WARFARE CTR AIRCRAFT DIVJOINT BASE MDL, NJ, 08733, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) (7A21)

Original Source

https://sam.gov/opp/a916644e91914f69ae654f9f50814086/view
Timeline
    Description

    The Department of Defense, specifically the Naval Air Warfare Center Aircraft Division, is seeking proposals for an Information Technology Service Management (ITSM) tool, namely the ManageEngine Service Desk Plus Enterprise Edition, which includes an annual subscription for 65 technicians covering 4,000 nodes. The procurement aims to enhance service management capabilities within government operations, ensuring efficient support for technical staff. This RFP outlines the need for a robust ITSM software solution that will facilitate improved service management and operational efficiency. Interested vendors can contact Jeff Chelston at jeffrey.m.chelston.civ@us.navy.mil or by phone at 240-577-5754 for further details regarding the submission process and requirements.

    Point(s) of Contact
    Jeff Chelston
    (240) 577-5754
    jeffrey.m.chelston.civ@us.navy.mil
    Files
    Title
    Posted
    CLIN Structure Zoho.xlsx
    The document outlines a federal government Request for Proposals (RFP) for the acquisition of an Information Technology Service Management (ITSM) tool. Specifically, it pertains to the ManageEngine Service Desk Plus Enterprise Edition, detailing an annual subscription for 50 technicians covering 4,000 nodes and a purchase of 15 additional licenses for one year. Each item is assigned a unique identification number and associated with specific pricing and performance periods from April 19, 2025, to April 18, 2026. The delivery location for these services is specified as the Naval Air Warfare Center Aircraft Division in Lakehurst, New Jersey. The overall purpose of the RFP is to secure ITSM software that enhances service management capabilities within the government infrastructure, ensuring efficient operations and support for technical staff.
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