The Department of Veterans Affairs (VA) has issued a Market Intelligence Request to explore next-generation digital identity, authentication, and navigation solutions for VA.gov and related digital services. The VA seeks to address persistent challenges Veterans face with identity verification, multi-factor authentication, and post-authentication navigation, particularly for older Veterans or those with limited technology access. The goal is to achieve near-universal identity proofing success, dramatically easier user experiences, and security that meets or exceeds current NIST IAL2 and AAL2 standards. The VA is interested in innovative approaches like mobile driver's licenses, FIDO2 passkeys, and digital wallets, and how these can be applied to improve usability and inclusivity across the diverse Veteran population, including those with disabilities, low digital literacy, or limited connectivity. This request is for market research to inform future planning and potential pilot efforts, not a solicitation for proposals.

The Department of Veterans Affairs (VA) has issued a Request for Information (RFI) to explore next-generation digital identity, authentication, and navigation solutions for VA.gov and its mobile application. This RFI is for market research purposes only and does not guarantee a future solicitation or contract award. The VA aims to address persistent challenges Veterans face with authenticating, signing in, and navigating digital services due to issues with identity verification, multi-factor authentication, post-authentication navigation, accessibility, and varying digital literacy. The VA seeks insights from industry and academia on ideas, capabilities, and emerging approaches to deliver a seamless and secure digital identity experience. Responses, limited to 10 pages, should include a capability statement detailing relevant experience, solutions, limitations, and user journey workflows, along with a Rough Order of Magnitude (ROM). Responses are due by January 27, 2026, with questions due by January 20, 2026. Select responders may be invited for further briefings.