The Information Systems Operations Service Support (ISOSS) Performance Work Statement (PWS) outlines a non-personal services contract for Information Technology (IT) Management Support Services at the White Sands Missile Range (WSMR), New Mexico. The contractor is responsible for providing personnel, equipment, and services to maintain WSMR's IT infrastructure, which includes various networks, servers, and desktop systems. Key objectives include ensuring a reliable and secure IT environment, compliance with Army Regulations for information assurance, and the provision of tiered Help Desk support. The contract spans five years, emphasizing quality control, security requirements, and the qualifications needed for contractor personnel including necessary certifications and clearances. There are specific procedural guidelines for contractor travel and overtime, alongside expectations for regular reporting to the government. The document underscores the importance of the contractor's role in ensuring smooth operation and support of IT systems critical to the Army's mission, while also addressing environmental policies and access requirements. Overall, the ISOSS PWS aims to enhance the operational capacity of WSMR through effective management of IT services and adherence to government regulations and standards.