Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System
ID: 36C26225R0080Type: Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF262-NETWORK CONTRACT OFFICE 22 (36C262)Gilbert, AZ, 85297, USA

NAICS

Special Needs Transportation (485991)

PSC

TRANSPORTATION/TRAVEL/RELOCATION- TRAVEL/LODGING/RECRUITMENT: MOTOR PASSENGER (V212)

Set Aside

Service-Disabled Veteran-Owned Small Business Set Aside (SDVOSBC)

Original Source

https://sam.gov/workspace/contract/opp/108e28f94b234b4ebcaca181e632289a/view
Timeline
    Description

    The Department of Veterans Affairs is soliciting proposals for Non-Emergent Medical Transportation Services for the Phoenix VA Healthcare System (PVAHCS) and its associated clinics. The contract, which is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB), requires the contractor to provide 24/7 transportation services, including wheelchair, stretcher, and ambulatory transport, while adhering to strict operational standards, including vehicle maintenance, driver qualifications, and compliance with HIPAA regulations. This service is crucial for ensuring that veterans receive timely and safe transportation for medical appointments and other healthcare needs. Interested parties must submit their proposals by 10:00 AM MT on December 10, 2025, to Katharine Robert at katharine.robert@va.gov, with the anticipated contract period running from January 1, 2026, to December 31, 2030, and an estimated contract value of $19 million.

    Point(s) of Contact
    Katharine Robert
    katharine.robert@va.gov
    Files
    Title
    Posted
    36C26225R0080_1.docx
    The Presolicitation Notice outlines the Department of Veterans Affairs' intention to procure Non-Emergent Wheelchair, Stretcher, and Ambulatory Transportation Services for the Phoenix VA Healthcare System (PVAHCS). This request is an IDIQ contract with a one-year base and four option years, set to begin on October 1, 2025. It specifically targets Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and emphasizes the need for certified providers. Services will include transportation from designated points to medical facilities, accommodating various patient needs, including special requirements. A site visit for prospective contractors is scheduled for July 29, 2025, with an emphasis on compliance with applicable regulations. Contractors must provide qualified personnel, vehicles, and communication capabilities to ensure patient safety and timely transport. Detailed performance standards and regular inspections will ensure service quality, alongside a mandatory Quality Control Program. The contractor is responsible for maintaining vehicle standards, employee qualifications, and adherence to operational protocols, including emergency preparedness and incident reporting. The document serves as a pre-solicitation, inviting interest from qualified contractors while detailing the requirements for providing crucial non-emergent medical transportation services to veteran patients in the Phoenix area. This notice reflects the VA’s commitment to enhancing healthcare access for veterans through efficient transportation solutions.
    36C26225R0080_NEMT Services_PVAHCS_SSN.docx
    The document is a Sources Sought Notice issued by the Department of Veterans Affairs regarding Non-Emergent Medical Transportation services for the Phoenix VA Healthcare System. It specifies the contracting office located in Tucson, Arizona, and outlines the solicitation number (36C26225R0080) along with a response deadline set for May 1, 2025. The notice indicates that Recovery Act funds are not applicable and provides details such as the relevant Product Service Code (V212) and NAICS Code (485991). The designated point of contact for inquiries is Contracting Officer Michael Williams. The performance location for the required services is given as the Phoenix VA Healthcare System at the specified address. Interested parties are directed to refer to the attached document for additional information, indicating the government’s search for potential vendors to meet its needs for non-emergent transportation services for veterans. This notice serves as an invitation for industry input to inform procurement strategies and contract services related to veteran healthcare transport.
    Amendment 36C26225R0080 0002.docx
    The Department of Veterans Affairs (VA) is soliciting proposals for non-emergent wheelchair, stretcher, and ambulatory transportation services for the Phoenix VA Healthcare System and its associated clinics. This amendment extends the proposal due date to December 10, 2025. The contractor must provide all necessary vehicles, personnel, and equipment 24/7, including holidays, for door-to-door transportation. Key requirements include stringent driver qualifications, vehicle maintenance and safety standards, and adherence to VA-approved transportation software (VetRide) for trip requests and invoicing. The contract also outlines procedures for cancellations, no-shows, and incident reporting. The period of performance is from January 1, 2026, to December 31, 2030, with a base year and four option years. The contractor must comply with all federal, state, and local regulations, including HIPAA, and maintain a robust quality control plan. They must also be prepared to transport COVID-19 positive patients and adhere to VA-issued guidance on infectious diseases.
    Amendment 36C26225R0080 0003.docx
    This amendment updates the estimated quantities in the Price Schedule for a VA contract (36C26225R0080) for non-emergent wheelchair, stretcher, and ambulatory transportation services. The contract, administered by the Department of Veterans Affairs, NCO 22 - Network Contracting, in Tucson, AZ, covers services for the Phoenix VA Healthcare System and its associated clinics. The performance period is from January 1, 2026, to December 31, 2030, with four option years. The contractor must provide 24/7 transportation, adhere to strict vehicle, personnel, and operational requirements, including background checks, specific training, and HIPAA compliance. They must utilize the VetRide Vendor Portal for trip requests and invoicing. The amendment also details quality control, incident reporting, and payment terms, with a deadline for responses by 10:00 AM MT on December 10, 2025.
    Phoenix Sign in Sheet-Site Visit Nov 14.pdf
    QandA Amendment 36C26225R0080 0001.docx
    The Department of Veterans Affairs (VA) is seeking proposals for non-emergent wheelchair, stretcher, and ambulatory transportation services for the Phoenix VA Healthcare System (PVAHCS) and its associated clinics. This request for proposal (RFP) outlines a five-year contract, including a base year and four option years, from January 2026 to December 2030. Key requirements include 24/7 service availability, adherence to federal, state, and local regulations, and the provision of qualified personnel and well-maintained vehicles. The contractor must utilize the VetRide Vendor Portal for transportation requests and invoicing, provide on-site transportation coordinators, and ensure compliance with patient welfare, incident reporting, HIPAA, and COVID-19 protocols. Performance objectives focus on timely pickups, vehicle safety, staff competency, and incident-free transport, with specific thresholds for each. The price/cost schedule details estimated quantities for various transport services, wait times, long-distance mileage, and oxygen delivery.
    RFP 36C26225R0080 Phoenix.docx
    The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 22, issued solicitation 36C26225R0080 for non-emergent wheelchair, stretcher, and ambulatory transportation services for the Phoenix VA Healthcare System (PVAHCS) and its associated clinics. This total set-aside for Certified Service-Disabled Veteran-Owned Small Businesses has an estimated value of $19 million and a performance period from January 1, 2026, to December 31, 2030, including a base year and four option years. The contractor must provide 24/7 transportation, including holidays, with services encompassing patient luggage, medical records, and on-site transportation coordinators. Key requirements include qualified drivers, vehicle safety standards, mandatory use of the VetRide Vendor Portal for trip requests and invoicing, and adherence to patient welfare and incident reporting protocols. The contract emphasizes a Quality Control Plan, compliance with federal and state regulations, and specific performance objectives for timely pickups and vehicle maintenance, ensuring comprehensive, safe, and efficient transportation for veterans.
    SOURCES SOUGHT NOTICE_NEMT_PVAHCS.pdf
    The document outlines a Sources Sought Announcement by the Phoenix VA Healthcare System (PVAHCS) to gather information from qualified small businesses, particularly Service-Disabled Veteran-Owned Small Businesses, regarding the provision of non-emergent transportation services for eligible veterans. The required services include door-to-door ambulatory, wheelchair, and stretcher transportation, with operations needed 24/7, including holidays. Interested vendors must showcase their capabilities, including submitting details like company name, point of contact, and business classification along with a capability statement. The announcement details specific performance objectives and expectations for service quality, including requirements for transport schedules, vehicle conditions, driver qualifications, and patient safety. It emphasizes compliance with regulations such as HIPAA and requires a thorough quality control program from contractors. The anticipated contract period spans from October 1, 2025, to September 30, 2030. The VA seeks responses to this announcement by May 1, 2025, indicating a structured but non-obligatory approach to market research in preparation for a potential solicitation.
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