This Statement of Work outlines the requirements for contractor services, labor, parts, materials, and equipment for the maintenance and service of the government-owned BrainLab Curve Navigation Neuro-navigation system at Naval Medical Center San Diego (NMCSD). Key requirements include adherence to OEM specifications, US, State, and Local laws, US Navy regulations, and Joint Commission requirements. The contractor must provide periodic planned maintenance, unscheduled repairs, and ensure a 95% uptime rate. Corrective maintenance requires a two-hour response time for telephone notification and one business day for on-site support. All personnel must be fully qualified, and third-party vendors require COR approval. Field Service Reports are mandatory within 72 hours of service completion, with specific content requirements for payment acceptance. The contractor is responsible for all travel and shipping expenses, and all replacement parts must be new or OEM-refurbished with written approval. Security and safety protocols, including RAPIDGate access and visible identification, must be strictly followed. The Contracting Officer (KO) is the only authority for contract modifications. Payments are contingent upon compliance with invoicing procedures and submission of Field Service Reports.