Microsoft Unified Support
ID: 93310026Q0001Type: Combined Synopsis/Solicitation
Overview

Buyer

FEDERAL MEDIATION AND CONCILIATION SERVICEFEDERAL MEDIATION AND CONCILIATION SERVICEFMCSWASHINGTON, DC, 20427, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

Women-Owned Small Business (WOSB)
Timeline
    Description

    The Federal Mediation and Conciliation Service (FMCS) is seeking proposals for Microsoft Unified Support Services, specifically Microsoft Services Premier Support, under a combined synopsis/solicitation. This procurement is set aside for Women-Owned Small Businesses (WOSB) and requires bidders to be authorized premier support partners, ensuring they can provide essential IT and telecom support services. The selected vendor will be responsible for delivering comprehensive support, including success management services, problem resolution support, and advisory services, which are critical for maintaining operational efficiency within the agency. Interested parties must submit their quotes, including a completed Vendor Quote Sheet and verification of their authorized partner status, by January 14, 2026, with questions due by January 10, 2026. For further inquiries, contact Bronson E. Madero at bmadero@fmcs.gov.

    Point(s) of Contact
    Bronson E Madero
    bmadero@fmcs.gov
    Files
    Title
    Posted
    The provided document is a Vendor Quote Sheet (93310026Q0001) for Microsoft Unified Support services, likely part of a federal government Request for Proposal (RFP). It details various Microsoft support components, including "Unified Coverage - Success Management Services, as-needed Problem Resolution Support, Advisory Services, and On-Demand Education (TAA)" and "PROACTIVE-CREDITS; Proactive Credits." The sheet also lists "Microsoft Corporation - MS-SUPPORT-3 (TAA) Credit Z Flex Allowance," which is a flexible portion of the base package list price that can be used for proactive services, enhanced services, or custom proactive services. The document includes fields for quantity, unit, unit price, and extended price for each item, although these are currently blank. It also requests vendor information such as Company Name, Email Address, Point of Contact, UEI Number, and CAGE Code. The purpose of this document is to solicit a quote from Microsoft for unified support services, outlining the specific components required by the government entity.
    The Federal Mediation and Conciliation Service (FMCS) issued a combined synopsis/solicitation (RFQ 93310026Q0001) for Microsoft Unified Support Services, specifically Microsoft Services Premier Support. This procurement is a 100% Women-Owned Small Business set-aside, requiring bidders to be authorized premier support partners. The solicitation incorporates FAR clauses effective through FAC 2025-03, with a NAICS code of 541519 and a small business standard of $34.0M. Quotes must include a completed Vendor Quote Sheet and verification of Microsoft Authorized Reseller/Unified Support Partner status. Key provisions address prohibitions on certain telecommunications and video surveillance services/equipment (FAR 52.204-24), Federal Acquisition Supply Chain Security Act Orders (FAR 52.204-29), and various other commercial item clauses (FAR 52.212-3, 52.212-5). Award will be made to the lowest-priced, technically acceptable quoter. Questions are due by January 10, 2026, and quotes by January 14, 2026, both to bmadero@fmcs.gov.
    Lifecycle
    Title
    Type
    Microsoft Unified Support
    Currently viewing
    Combined Synopsis/Solicitation
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