The National Aeronautics and Space Administration (NASA) is seeking information from qualified vendors for the Enterprise Endpoint Support Services (EESS) through a Request for Information (RFI) issued by the Jet Propulsion Laboratory (JPL). The objective is to identify vendors capable of providing a comprehensive next-generation IT support solution that includes a 24x7 Service Desk, advanced AI-enabled tools, on-site deskside support, and resources for engineering, cybersecurity, and IT Service Management (ITSM) development. This initiative is critical for managing approximately 5,000 Windows, 2,000 Mac, and 250 Red Hat Enterprise Linux computers, along with 5,000 Apple iPhones, ensuring efficient IT operations at JPL. Interested vendors must submit their responses by February 12, 2026, with written questions due by January 21, 2026, and responses to those questions provided by February 4, 2026. For further inquiries, vendors can contact Gloria Cerda at Gloria.E.Cerda@jpl.nasa.gov or by phone at 747-261-8842.

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JPL EESS RFI GC-2641-01072026.docx

The Jet Propulsion Laboratory (JPL) is issuing a Request for Information (RFI) to identify vendors capable of providing next-generation Enterprise IT support services. This comprehensive solution requires a 24x7 Service Desk, AI-enabled tools, on-site deskside support, and resources for engineering, cybersecurity, and ITSM development. The RFI is for planning purposes only and is not a commitment to procure services. JPL seeks information on vendor capabilities, proposed staffing, technology, and cost, specifically under NAICS code 541513, “Computer Facilities Management Services,” to inform a potential Small Business Set-Aside procurement. Key dates include written questions due by January 21, 2026, responses to questions by February 4, 2026, and RFI responses due by February 12, 2026. An RFP is anticipated in mid-2026, with a subcontract award in Calendar Year 2027. The scope of services includes managing approximately 5,000 Windows, 2,000 Mac, and 250 Red Hat Enterprise Linux computers, along with 5,000 Apple iPhones. Vendors must detail their approach to service delivery, technology, on-site logistics, governance, cybersecurity, endpoint engineering, mobility, ServiceNow development, and VDI management.

The Jet Propulsion Laboratory (JPL) is seeking information from qualified vendors regarding their capability to provide and manage a next-generation Enterprise IT support services solution. This comprehensive solution must integrate a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, and complementary engineering, cybersecurity, and ITSM development resources. Note: computer hardware will be procured via separate solicitation.

This RFI is for planning purposes only and does not constitute a solicitation or commitment to procure any services. Neither JPL nor the U.S. Government will be responsible for any costs incurred by you in furnishing any information.  Responses received will be carefully reviewed by JPL and may be considered as part of a future solicitation.

Prospective subcontractors are advised that any information provided shall be deemed to be furnished with unlimited rights to JPL, with JPL assuming no liability for the disclosure, use, or reproduction of such data.

This RFI is to also gather information of potential qualified sources and obtain your size standards relative to the following NAICS code: 541513 “Computer Facilities Management Services,” with a size standard of $37 million dollars. Responses to this RFI may be used by JPL to make appropriate decisions regarding a Small Business Set-Aside procurement.

All responses shall be submitted by **2/12/2026** electronically to the undersigned**,** per the instructions set forth in ***Request for Information Submittal (page 2).***

Below are some critical dates as it pertains to this Request for Information (RFI):

* Written RFI Questions due by **1/21/2026** and submitted to the undersigned by email. Questions after this date may be asked during the 1/28/2026 webinar but no written questions will be accepted after 1/21/2026.
* JPL will respond to written questions by **2/4/2026.**
* As stated above, all responses shall be submitted by **2/12/2026.**
* Anticipated release of a Request for Proposal (RFP) in mid-2026.
* Subcontract Award is anticipated to take place in Calendar Year 2027.

Information about JPL can be found at: https://www.jpl.nasa.gov/who-we-are/.

Please note that the submission of the EESS project requirements document to the JPL Small Business Programs Office is **NOT** an RFI response.

JPL will host three webinars on the dates listed below to address questions. Contract Technical Managers, the Subcontracts Manager, and representatives from Acquisition and the JPL Small Business Programs Office will be in attendance. Microsoft Teams links are provided in the “Attachments/Links” section below.

* January 14, 2026
  + Meeting ID: 246 721 753 309 86
  + Passcode: F4bp7j6H
* January 21, 2026
  + Meeting ID: 275 442 255 251 43
  + Passcode: Gu2pj2u7
* January 28, 2026
  + Meeting ID: 275 948 630 075
  + Passcode: bw7wc9Uw

Total Small Business Set-Aside (FAR 19.5)

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