RD Single Family Housing Servicing Office Requirement
ID: 12SAD225RFI-1Type: Sources Sought
Overview

Buyer

AGRICULTURE, DEPARTMENT OFRURAL HOUSING SERVICEUSDA/RD/REGIONAL ACQ DIVISIONWASHINGTON, DC, 20005, USA

NAICS

Other Activities Related to Credit Intermediation (522390)

PSC

SUPPORT- MANAGEMENT: FINANCIAL (R710)

Set Aside

No Set aside used (NONE)
Timeline
    Description

    The U.S. Department of Agriculture (USDA), specifically the Rural Housing Service, is seeking information from qualified contractors regarding the servicing of its Single-Family Housing (SFH) Direct Loan portfolio. The primary objective is to identify vendors capable of managing loan servicing tasks, including handling current, delinquent, and terminated loans, as well as providing grant servicing, loss mitigation, and property management services for a complex portfolio of over 1.3 million loans valued at approximately $238 billion. This initiative is crucial for ensuring operational efficiency and compliance with federal regulations while supporting low and very-low-income applicants in rural areas. Interested parties are encouraged to submit their responses to the Request for Information (RFI) by July 16, 2025, and can direct inquiries to Marisol Olivera at marisol.olivera@usda.gov or Bridget Purdy at bridget.purdy@usda.gov.

    Point(s) of Contact
    Files
    Title
    Posted
    The U.S. Department of Agriculture, Rural Development (USDA-RD) is hosting a Virtual Industry Day on July 10, 2025, from 10:00 am to 1:00 pm CST. This event aims to inform and engage interested parties regarding the modernization of the Single-Family Housing loan servicing. Participants will gain insights into the strategic context, vision, and challenges associated with the initiative. A draft Performance Work Statement has been shared alongside the announcement, and attendees are encouraged to submit questions or comments by July 7 at 12 PM CST, though responses are not guaranteed. Registration is required via a provided link for the Microsoft Teams meeting. The agenda includes discussions on background, scope, performance objectives, and a Q&A session. It is important to note that this notice is not a Request for Proposal (RFP) or invitation for bids and carries no commitment from the government to award any contracts. This Industry Day serves as a platform for potential vendors to understand USDA-RD's needs and expectations related to housing servicing.
    The Rural Housing Service is hosting an Industry Day event on July 10, 2025, to gather information from qualified vendors regarding servicing for the Single-Family Housing (SFH) Direct Loan portfolio. The agency seeks assistance in handling current, delinquent, and terminated loans, as well as grant servicing related to loss mitigation, bankruptcies, and property management. The objective is to enhance operational efficiency and manage a complex portfolio of over 1.3 million loans valued at $238 billion, with 185,000 active SFH direct loans worth $14.5 billion. The SFH Direct Loan Program aims to provide mortgage financing to low and very-low-income applicants in rural areas, while the document outlines eligibility criteria, permitted fund usage, and unique servicing features. These include escrow support and delinquency management, ensuring compliance with regulations. The agency emphasizes the importance of identifying capable contractors, with specific requirements related to IT system impacts and cost methodologies. Key functions require government oversight, focusing on inherently governmental tasks such as loan accelerations and debt management. The RFI aims to clarify vendor capabilities in administering complex tasks and maintaining operational integrity for the specialized needs of this rural housing initiative.
    The government file presents a request for proposals (RFP) related to various federal grants and state/local RFPs. The document appears to consist of a list format with entries numbered from 1 to 30, each potentially representing different companies or inquiries regarding specific subjects within the public sector. The focus is likely on soliciting comments or questions from the industry regarding the opportunities outlined in the RFPs. While specific content is absent, the structure implies a systematic approach to gathering industry feedback, which is crucial for ensuring clarity and engagement in government procurement processes. This initiative suggests a commitment to transparency and collaboration between government entities and industry stakeholders. Each entry might reflect different sectors, emphasizing diverse interests or topics pertinent to current funding opportunities. The overall aim is to align government needs with industry capabilities, fostering effective partnerships for project implementation.
    The document outlines a series of operational and reporting inquiries related to a Request for Proposals (RFP) for servicing USDA loans. Key topics include the responsibilities of the designated oversight official, the communication workflow for servicer approvals, and the composition and management of the USDA loan portfolio. The inquiries seek clarification on the servicer's engagement processes, including reporting requirements and oversight integration. Additionally, it addresses the expected servicing model, vendor contractor details, and the use of technology in servicing. Further, it examines operational details related to tax and insurance disbursements, borrower assistance programs, and eligibility for loan moratoriums. The culmination of these inquiries suggests a comprehensive approach to ensuring effective management and oversight of USDA's loan servicing operations, emphasizing transparency, accountability, and adherence to regulatory standards as critical to the RFP process. Overall, this document serves as a foundational guide for potential servicers in understanding USDA's expectations and operational frameworks.
    The Request for Information (RFI) seeks vendor proposals for loan servicing related to the USDA Rural Development's Single-Family Housing Direct Loan portfolio. Vendors are required to detail their capabilities regarding technology, compliance, experience, and security for managing approximately 185,000 loans across various programs. Key components include rapid-response data solutions, cloud service support, IT enhancements, and detailed reporting mechanisms. The document outlines compliance standards such as licensing, experience in complex loan features, and adhering to cybersecurity mandates. It emphasizes the need for operational efficiency in managing loans and customer service expectations, including accurate and timely responses to inquiries and transactions. Vendors must demonstrate their ability to handle diverse loan servicing tasks like payment processing, escrow management, and delinquency resolution, while collaborating effectively with USDA personnel. Key deliverables include daily transaction files, regular reports on loan management, and adherence to regulations set by multiple federal agencies. Overall, this RFI intends to identify qualified vendors that can enhance USDA operations and create efficiencies in servicing their intricate loan portfolio.
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