RFI for Mobile Language Translation Services (MLTS)
ID: RFI-DHS-ICE-MLTS-NOV25Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

NAICS

Custom Computer Programming Services (541511)

Original Source

https://sam.gov/workspace/contract/opp/a4b31240965e447c90b10ad9a2b439b4/view
Timeline
    Description

    The Department of Homeland Security, specifically the Immigration and Customs Enforcement (ICE), is seeking capability statements from vendors for the development of a Mobile Language Translation Services (MLTS) iOS application. This application aims to provide on-demand interpretation and translation services for Enforcement and Removal Operations (ERO) officers, enhancing communication with limited English proficient (LEP) foreign nationals and replacing existing dial-in services. The application must support offline functionality, operate effectively in loud environments, and achieve an accuracy rate of 85% or higher in translating 25 specified languages, while adhering to strict DHS security and privacy standards. Interested vendors can submit their capability statements and inquiries to the primary contact at mobiletranslationrequirement@ice.dhs.gov, as this RFI is for market research purposes only and does not constitute a request for proposal.

    Point(s) of Contact
    Mobile Translation Requirement
    mobiletranslationrequirement@ice.dhs.gov
    Files
    Title
    Posted
    Attachment A - PWS - Mobile Language Translation Draft for RFI_112125.docx
    The U.S. Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Enforcement Removal Operations (ERO) is seeking a Mobile Language Translation Service (MLTS) to improve communication with limited English proficient (LEP) foreign nationals. This Request for Information (RFI) outlines the need for an Apple iOS-based application capable of real-time, offline speech-to-speech and speech-to-text translation in 25 specified languages, with an accuracy rate of 85% or higher. The application must not record or store conversations and should operate effectively in loud environments. The contractor will be responsible for Agile software development, Tier III support, customer relationship management, training, and compliance with DHS/ICE security and privacy standards. The project includes a base year and four option years, with deliverables encompassing various plans, reports, and security documentation. All work will adhere to strict government policies and architectural compliance requirements, with performance measured against defined standards for accuracy, response times, and system availability.
    MLTS RFI Final Questions-Responses_120225 for SAM.pdf
    This RFI addresses vendor questions for a Mobile Language Translation Services (MLTS) iOS application for ICE personnel. The application needs to provide offline interpretation and translation, support iPhone 14 and later models, and integrate with existing ICE systems. ICE is seeking a total solution for AI interpretation, evaluating both user-license and usage-based pricing. Offerors are responsible for proposing technical solutions, timelines, and development roadmaps, with ICE determining best value. The government supports a Scrum development process with ICE team involvement. The application must comply with DHS Security Authorization processes and will be deployed through the ICE App Store. Data captured by the system will not be stored, and a minimum user acceptance rating of 3.8 out of 5 stars is expected for translation quality.
    RFI Mobile Language Translation Services_112125 SAM Posting.pdf
    The U.S. Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) has issued a Request for Information (RFI) for Mobile Language Translation Services (MLTS). This RFI seeks capability statements from vendors to develop an iOS mobile application providing on-demand interpretation and translation for ERO officers. The application aims to enhance efficiency in immigration law enforcement by replacing limited dial-in services. The anticipated NAICS code is 541511 – Custom Computer Programming Services. This RFI is for informational and planning purposes only and does not constitute a request for proposal or commit the government to any contract.
    Lifecycle
    Title
    Type
    RFI for Mobile Language Translation Services (MLTS)
    Currently viewing
    Sources Sought
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