19AQMM24N0061 RFI Managed Multi-functional Device Services
ID: 19AQMM24N0061Type: Sources Sought
Overview

Buyer

STATE, DEPARTMENT OFSTATE, DEPARTMENT OFACQUISITIONS - AQM MOMENTUMWASHINGTON, DC, 20520, USA

NAICS

All Other Professional, Scientific, and Technical Services (541990)

Original Source

https://sam.gov/opp/be8dc823425a4f6f8e2d38143113cf50/view
Timeline
    Description

    The Department of State, specifically the Bureau of Intelligence and Research (INR), is conducting a Request for Information (RFI) for Managed Multi-functional Device Services, aimed at gathering market research to inform future acquisition strategies. The anticipated requirement includes leasing and supporting approximately 140 multifunctional devices, such as copiers, printers, and scanners, with responsibilities encompassing equipment leasing, maintenance, and operational support to enhance uptime and performance. This initiative is crucial for supporting intelligence analysis and diplomatic efforts, ensuring efficient and reliable document handling within government operations. Interested parties are encouraged to submit their responses by September 10, 2024, to Cristian Reyes at ReyesCN2@state.gov, with additional contact to Annie Harlow at HarlowAL@state.gov and Michael Dickson at DicksonMS@state.gov.

    Point(s) of Contact
    Cristian Reyes
    Reyescn2@state.gov
    Annie Harlow
    harlowal@state.gov
    Files
    Title
    Posted
    19AQMM24N0061 RFI Questions.xlsx
    The document outlines requirements for a Request for Proposal (RFP) focused on Managed Multi-functional Device Services in the Washington, DC area. It examines various aspects, including company capabilities, on-site management, customer service, contractor requirements, and data collection. Key points include the need for OEM-trained technicians, adherence to service level agreements, and the ability to provide timely responses for service issues. Additionally, the proposal mandates comprehensive maintenance support for approximately 180 printer devices, provision of new equipment, and capability to facilitate network connectivity issues with the Department of State (DOS) IT Service Center. The contractor must implement a data collection system to monitor usage statistics and support recycling best practices while maintaining high standards in service and customer interaction. The RFP emphasizes the necessity for experienced staff, timely communication, and administrative support during site meetings, ensuring effective operational continuity for printing services within the government framework. Overall, this document serves as a directive to establish efficient, reliable multi-functional device services compliant with government standards.
    Draft SOW Managed Multi-functional Device Services - FINAL.pdf
    The United States Department of State's Bureau of Intelligence and Research (INR) seeks proposals for Managed Multi-functional Device Services under a contract encompassing a leased fleet of approximately 140 multifunctional devices. The contract aims to provide installation, maintenance, repair services, and consumable supplies (excluding paper) for high-volume production printers to support intelligence analysis and diplomatic efforts. The service requires manufacturer-certified maintenance personnel during business hours and stipulates a core focus on efficiency, customer satisfaction, and adherence to national security standards. The contract is structured as a 12-month base period with four additional option years, specifically set aside for Small Businesses under GSA guidelines. Key features include on-site support, preventive maintenance, device monitoring, and training on equipment usage. The contract emphasizes security measures, including stringent device integrity checks and the integration of advanced technologies for document handling. This initiative demonstrates the department’s commitment to improving operational efficiency in intelligence activities through modernization and targeted service agreements.
    RFI Managed Multi-functional Device Services - FINAL.pdf
    The Department of State's Bureau of Intelligence and Research (INR) has issued a Request for Information (RFI) focused on Managed Multi-functional Device Services, aimed at gathering market research to inform future acquisition strategies. This RFI is not a solicitation for quotes or proposals but seeks industry input on the leasing and support of approximately 140 devices, including copiers, printers, and scanners, located in Washington, D.C. The selected contractor will be responsible for equipment leasing, maintenance, and operational support, enhancing equipment uptime and performance. The RFI requests contractors to provide details regarding their company profiles and relevant experience, specifically within federal environments over the past five years. Submissions must include information such as company contact details, socio-economic status under specific NAICS codes, and examples of previous contracts. A comprehensive list of questions addresses company capabilities in areas like on-site support, maintenance, reporting, and customer service. Responses to the RFI must be submitted by September 10, 2024, highlighting the government’s interest in understanding market capabilities and technologies while emphasizing the importance of proprietary information management.
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    19AQMM24N0061 RFI Managed Multi-functional Device Services
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