NOAA Fisheries Office of Law Enforcement Fisheries Call Center Operation Services
ID: 143011-25-0059Type: Sources Sought
Overview

Buyer

COMMERCE, DEPARTMENT OFNATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATIONDEPT OF COMMERCE NOAASEATTLE, WA, 98115, USA

NAICS

All Other Professional, Scientific, and Technical Services (541990)

PSC

SUPPORT- PROFESSIONAL: HUMAN RESOURCES (R431)

Original Source

https://sam.gov/opp/743297deb1984a7e8b3b492665e3535e/view
Timeline
    Description

    The Department of Commerce, specifically the National Oceanic and Atmospheric Administration (NOAA), is seeking sources for the operation of a fisheries call center to support the Alaska Enforcement Division of the National Marine Fisheries Service. The primary objective of this procurement is to establish a call center that efficiently manages and disseminates critical fisheries data, particularly related to Alaska's halibut, sablefish, and crab fisheries under Individual Fishing Quota (IFQ) programs and the Catch Sharing Plan (CSP). This initiative is vital for ensuring compliance with federal fisheries regulations and involves responsibilities such as data management, processing landing notices, and supporting compliance checks, all while maintaining confidentiality and data integrity. Interested contractors must submit a Capability Statement by the specified deadline, and inquiries can be directed to Kristen Picariello at kristen.picariello@noaa.gov or Kealie Chacon at kealie.chacon@noaa.gov.

    Files
    Title
    Posted
    143011-25-0059 - PWS - (final version).pdf
    The Performance Work Statement (PWS) for NOAA Fisheries outlines the operational requirements for a fisheries call center supporting the enforcement of federal fisheries regulations in Alaska. This task order, effective from August 2025, requires efficient data processing and communication with the fishing industry, including tasks such as processing landing notices, supporting compliance checks, and managing violation reports. The contractor is not under direct governmental supervision, emphasizing autonomous operation by trained personnel. The document details specific responsibilities regarding call center operations, staffing, training, and operational protocols to maintain data integrity while ensuring compliance with regulatory requirements. Key deliverables include monthly progress reports and the initial project kick-off meeting, with strict timelines established for task execution. Emphasis is placed on security, safety standards, and transition planning to facilitate seamless service delivery. Overall, the PWS highlights NOAA Fisheries' commitment to data management and enforcement support, ensuring effective governance and oversight of Alaska’s fisheries landscape.
    143011-25-0059 - Sources Sought.pdf
    The National Oceanic and Atmospheric Administration (NOAA) is seeking sources for a procurement to support the Alaska Enforcement Division (AKD) of the National Marine Fisheries Service (NMFS). The requirement involves establishing a call center aimed at efficiently managing and disseminating critical fisheries data, particularly concerning Alaska's halibut, sablefish, and crab fisheries governed by Individual Fishing Quota (IFQ) programs and the Catch Sharing Plan (CSP). Key responsibilities include data management, entry, retrieval, and tracking, along with direct interactions with fishery participants and law enforcement personnel. The call center must ensure timely and confidential processing of important data, necessitating staff familiar with the fisheries' regulatory aspects. Contractors must submit a Capability Statement outlining their ability to meet the outlined goals and tasks. This Sources Sought notice is not a request for proposals or binding contract but aims to gather information for potential procurement and acquisition strategies. Responses are due by specified dates via email, with strict requirements for format and submission methods. The notification emphasizes that the gathered information will become government property and will not be returned.
    Lifecycle
    Title
    Type
    NOAA Fisheries Office of Law Enforcement Fisheries Call Center Operation Services
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