Imaged Document and Exemplars Library (IDEAL) 2.0 Operations and Maintenance (O&M) and Enhancement Services
ID: IDEAL_OM_Enhancements_July2025Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS IMMIGRATION AND CUSTOMS ENFORCEMENTINFORMATION TECHNOLOGY DIVISIONWASHINGTON, DC, 20024, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/79b8e60ae7aa42eba381ed54c88ae8a1/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Immigration and Customs Enforcement (ICE), is seeking qualified contractors to provide Operations and Maintenance (O&M) and enhancement services for the Imaged Document and Exemplars Library (IDEAL) 2.0 system. This procurement aims to support the HSI Forensic Laboratory by ensuring ongoing technical support, improving user interfaces, and integrating additional document imaging capabilities within the forensic library system, which is crucial for criminal investigations. Interested parties must respond to the sources sought notice by July 15, 2025, at 8 AM ET, utilizing the provided Microsoft Forms link, and may submit additional information via email to the designated contacts, Trisha Goldsberry and Tonya Fells.

    Point(s) of Contact
    Trisha Goldsberry
    patricia.goldsberry@ice.dhs.gov
    Tonya Fells, Contract Specialist
    Tonya.T.Fells@ice.dhs.gov
    Files
    Title
    Posted
    Draft-IDEAL_2.0_PWS_O&M-Enhancements(FY25).pdf
    The draft Performance Work Statement (PWS) outlines the requirements for Operations and Maintenance (O&M) and enhancement services for the Imaged Document and Exemplars Library (IDEAL) 2.0, managed by the U.S. Immigration and Customs Enforcement (ICE) and its Homeland Security Investigations (HSI) division. IDEAL 2.0 is a forensic library system designed to support criminal investigations by storing high-resolution images of important documents. The PWS emphasizes the need for ongoing technical support to improve user interfaces, mobile functionalities, and the integration of additional document imaging capabilities. The contract includes specific O&M tasks such as solutions integration, data management, and security engineering, as well as enhancement services geared toward improving user experience and functionality. Development is guided by Agile methodologies, focusing on rapid iteration and alignment with HSI goals. The Contractor's responsibilities also include providing qualified personnel, ensuring compliance with security protocols, and maintaining a robust communication structure among multiple project teams. Overall, the PWS serves as a comprehensive guide for contractors looking to bid on enhancing and maintaining the IDEAL 2.0 system, underscoring ICE's commitment to utilizing technology effectively in support of investigative efforts while ensuring adherence to federal standards and practices.
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